---
description: Learn how CitizenServe e-Government can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CitizenServe e-Government.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CitizenServe e-Government Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Government Software](/directory/669/public-sector/software) > [CitizenServe e-Government](/software/2064921/citizenserve-e-government)

# CitizenServe e-Government

Canonical: https://www.getapp.co.uk/software/2064921/citizenserve-e-government

> CitizenServe e-Government is a municipal software designed to help businesses submit applications, complaints, and other municipality-related forms. The platform enables managers to print permit and license certificates and track application statuses on a unified interface.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of CitizenServe e-Government

Here's a well-written, natural Benefits of Citizenserve description for Capterra (well under 4000 characters):

Citizenserve is a modern cloud-based community development platform built specifically for small to mid-sized municipalities and counties. It delivers powerful permitting, inspections, planning, and code enforcement tools without the complexity or high costs associated with enterprise-level systems.
Municipalities benefit from a clean, intuitive interface that requires minimal training for both staff and applicants. Permit technicians can process applications faster thanks to intelligent automated workflows that handle routing, fee calculations, and notifications automatically. This significantly reduces repetitive manual tasks and administrative burden.
Building officials and plan reviewers enjoy real-time visibility into every permit’s status along with an easy-to-use electronic plan review and markup tool that speeds up approvals and improves collaboration with contractors.
Field inspectors gain full mobile functionality through any web browser. They can review permit history and plans, enter inspection results, capture photos, and generate automatic professional reports — even when working offline. This helps teams complete more inspections per day while reducing office paperwork.
Code enforcement officers benefit from streamlined case management, violation documentation, automated notifications, and re-inspection scheduling, making it easier to resolve cases efficiently and maintain accurate records.
One of Citizenserve’s greatest strengths is its robust integrations. The platform connects seamlessly with ESRI ArcGIS, financial systems such as Tyler Munis, Incode, and BS\&A, Laserfiche, Bluebeam, ProjectDox, over 30 payment processors, and major 311 systems. This eliminates data silos and double entry across departments.
Citizenserve also stands out for its exceptional long-term customer support. Many municipalities have partnered with us for over 20 years because of our responsive, knowledgeable team that provides ongoing assistance and truly acts as a partner in your success.
With transparent per-user monthly pricing and no hidden upgrade fees, Citizenserve offers excellent long-term value. The public portal is free for residents and contractors, further reducing costs while improving customer service.
Overall, Citizenserve helps small to mid-sized governments work smarter — reducing processing times, minimizing errors, increasing transparency, and allowing staff to focus more on serving their community and less on administrative tasks.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Online Solutions
- **Location**: Tempe, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$900.00
- **Pricing model**: Flat Rate
- **Pricing Details**: 1¿10 $1,800
11¿25 $1,500
26¿50 $1,200
50+ $90
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Accounting
- Activity Dashboard
- Asset Tracking
- Code Enforcement
- Document Management
- Financial Management
- For Government
- For Municipal Offices
- Land Asset Management
- License Issuance
- Permit Issuance
- Planning & Zoning
- Reporting/Analytics
- Self Service Portal
- Taxation & Assessment
- Work Order Management

## Support Options

- Chat

## Category

- [Government Software](https://www.getapp.co.uk/directory/669/public-sector/software)

## Related Categories

- [Government Software](https://www.getapp.co.uk/directory/669/public-sector/software)
- [Municipal Software](https://www.getapp.co.uk/directory/1177/municipal/software)

## Alternatives

1. [BOSS811](https://www.getapp.co.uk/software/187163/boss811) — 4.8/5 (71 reviews)
2. [OpenGov Permitting & Licensing](https://www.getapp.co.uk/software/2050238/opengov-citizen-services) — 3.9/5 (80 reviews)
3. [CityReporter](https://www.getapp.co.uk/software/120003/cityreporter) — 4.4/5 (22 reviews)
4. [TEKConnectGov](https://www.getapp.co.uk/software/2063404/tekconnectgov) — 5.0/5 (2 reviews)
5. [GeoCivix](https://www.getapp.co.uk/software/2071985/geocivix) — 4.8/5 (18 reviews)

## Reviews

### "Easy to use\!" — 5.0/5

> **Verified Reviewer** | *10 August 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The Citizenserve software is easy to use and intuitive. It takes the hassle out of most day to day challenges and speeds things up across the board.
> 
> **Cons**: No negative feedback to provide at the moment\!

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2064921/citizenserve-e-government)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/government-social-services-software/a/citizenserve-e-government/> |
| en-AE | <https://www.getapp.ae/software/2064921/citizenserve-e-government> |
| en-AU | <https://www.getapp.com.au/software/2064921/citizenserve-e-government> |
| en-CA | <https://www.getapp.ca/software/2064921/citizenserve-e-government> |
| en-GB | <https://www.getapp.co.uk/software/2064921/citizenserve-e-government> |
| en-IE | <https://www.getapp.ie/software/2064921/citizenserve-e-government> |
| en-NZ | <https://www.getapp.co.nz/software/2064921/citizenserve-e-government> |
| en-SG | <https://www.getapp.sg/software/2064921/citizenserve-e-government> |
| en-ZA | <https://www.getapp.za.com/software/2064921/citizenserve-e-government> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"CitizenServe e-Government","description":"CitizenServe e-Government is a municipal software designed to help businesses submit applications, complaints, and other municipality-related forms. The platform enables managers to print permit and license certificates and track application statuses on a unified interface.\n\nAdministrators can review and add comments on documents shared by applicants in real-time. CitizenServe e-Government also lets stakeholders gain insights into complaints and requests from code enforcement and request tracking software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0877f31c-0e6d-4044-9fbf-08d34a91781f.png","url":"https://www.getapp.co.uk/software/2064921/citizenserve-e-government","@id":"https://www.getapp.co.uk/software/2064921/citizenserve-e-government#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"900","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.uk/software/2064921/citizenserve-e-government#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Government Software","position":2,"item":"/directory/669/public-sector/software","@type":"ListItem"},{"name":"CitizenServe e-Government","position":3,"item":"/software/2064921/citizenserve-e-government","@type":"ListItem"}]}]}
</script>