yoummday

About yoummday

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

60+ international companies (including Fortune 500 & DAX-listed) utilize yoummday to care for their customers. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 8,500 vetted and verified multilingual freelancers. Yoummday's sustainable outsourcing solution is simply a better way to BPO.

Platform features include:

Recruiting and training:
- Global Sourcing
- Training via our edYoucation Platform, e-Classrooms & Self-Learning

Telephony/vACD:
- IVRs, queues, etc.
- In combination with customer ACD
- Own dialer

Security and Data protection:
- 4 factor authentication
- Voice recognition & typing DNA
- Tech checks, data security trainings, decentralization

Workforce Management:
- Intuitive shift planning for talents and clients
- Live monitoring and communication tools for WFM

Quality Management:
- Recording of calls
- AI-supported analysis- tools (speech-to-text, emotion recognition)

Billing and Collection:
- Real-time income-view for talents
- Payment processing via platform

Compliances and Data protection:

- Data Protection Standards: Procedural and technical security incl. 4-point authentication (VPN-Certificate;
Biometric authentication (speech/typing analysis);
Georeferencing (yoummday app); Login & PIN)
- GDPR Compliance: GDPR-Compliant global sourcing with Transfer Impact Assessment
- PCI DSS Compliance: Compliant with all 13 requirements of the Payment Card Industry Data Security Standard
- Business Continuity Concept: 3x technical redundancy for uninterrupted service
- ISO 27001 Information Security compliant
- DIN ISO 9001-2015: Quality Management

yoummday...

- integrates with all popular systems and architecures
- is secured by three-factor biometric identification
- is completely modular, and has no license fees
- includes automation tools for improved efficiency

Choose from two delivery models:
- Self-Service: Recruit and manage your own CX team
- Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team

yoummday's USP's include:

World Class Freelance CX Talent:
- Fully vetted and verified
- Native-level proficiency in 40+ languages
- Low churn for consistent support
- Searchable marketplace to target CX talent with the ideal skills and experience

Global Talent Pool
- Hire without labour market restrictions
- Select freelancers based on location and budget
- Source from multiple geographies for better business continuity
- 24/7 availability for 'follow the sun' operations
- Cultural alignment guaranteedDiversity of global talent

Scalable
- yoummday freelancers are available to train and work immediately
- Scale your workforce in a matter of hours
- Zero recruitment lead time
- Flexible attrition and retention
- Simple cooperation with freelancers

Affordable
- Price-for-performance payment model
- Self-service and managed service options
- No overhead costs for additional headcount
- Save on infrastructure expenditure
- Eliminate all recruitment costs

Positive Environmental & Social Impact
- Lower carbon emissions from an at home workforce
- Inclusive and supporting a diverse range of individuals with varying abilities
- Fair compensation
- Improved work-life balance, agents select their work schedule

Security
- AI enabled security and GDPR compliant