---
description: Learn how Octadesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Octadesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Octadesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Octadesk](/software/2065652/octadesk)

# Octadesk

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> Octadesk is a smart tool available in Portuguese for the Brazilian market that enhances communication in sales and service teams. It allows the company to adopt chatbots on multiple channels, such as WhatsApp, Instagram, and website chat, to serve customers anytime with a high standard of quality.
> 
> Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 6 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Octadesk
- **Location**: Sao Paulo, Brazil

## Commercial Context

- **Starting Price**: R$687.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Brazil

## Features

- Alerts/Notifications
- Automated Responses
- Chat/Messaging
- Chatbot
- Customer History
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Ticket Management

## Integrations (2 total)

- HubSpot CRM
- Pipedrive

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3412 reviews)
3. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2212 reviews)
4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1758 reviews)

## Reviews

### "A formidable tool to organize your company's communication channels" — 4.0/5

> **James** | *12 July 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.
> 
> **Cons**: It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team
> 
> We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.

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### "Praticidade e preço justo" — 5.0/5

> **Tamiris** | *17 March 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar.
> 
> **Cons**: Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos.
> 
> Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk.

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### "Using octadesk daily has benefits but needs improvement" — 4.0/5

> **Thallia** | *30 November 2022* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: The way it looks like WhatsApp great for business
> 
> **Cons**: It has many instabilities very often it is offline and takes a long time to be resolved
> 
> Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved.

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### "utilizaçÕ DO oCTADESK" — 5.0/5

> **MARIA Amanda** | *5 April 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: PRATICIDADE,  sem complicações de uso no dia dia
> 
> **Cons**: Feramenta  super pratica e facil de usar

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### "Bom custo x benefício" — 3.0/5

> **Fernando** | *15 November 2022* | E-Learning | Recommendation rating: 7.0/10
> 
> **Pros**: Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço
> 
> **Cons**: As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço.
> 
> Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2065652/octadesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/project-management-planning-software/a/octadesk/> |
| en-AE | <https://www.getapp.ae/software/2065652/octadesk> |
| en-AU | <https://www.getapp.com.au/software/2065652/octadesk> |
| en-CA | <https://www.getapp.ca/software/2065652/octadesk> |
| en-GB | <https://www.getapp.co.uk/software/2065652/octadesk> |
| en-IE | <https://www.getapp.ie/software/2065652/octadesk> |
| en-NZ | <https://www.getapp.co.nz/software/2065652/octadesk> |
| en-SG | <https://www.getapp.sg/software/2065652/octadesk> |
| en-ZA | <https://www.getapp.za.com/software/2065652/octadesk> |
| pt | <https://www.getapp.com.br/software/2065652/octadesk> |
| pt-PT | <https://www.getapp.pt/software/2065652/octadesk> |

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