---
description: Learn how Optiwe can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Optiwe.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Optiwe Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Optiwe](/software/2065986/optiwe)

# Optiwe

Canonical: https://www.getapp.co.uk/software/2065986/optiwe

> AI-Powered messaging platform for streamlining sales and automating customer service in any channel.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Optiwe

Optiwe offers a range of benefits to businesses looking to improve their customer service and sales performance, including automation benefits, sales intelligence augmentation, and revenue improvement in digital channels. Here's a more detailed explanation of these benefits:

Automation benefits: Optiwe's customizable chatbots allow businesses to automate routine customer service and sales tasks, freeing up human agents to focus on more complex issues. By automating these tasks, businesses can reduce response times, increase efficiency, and provide a more consistent customer experience. Additionally, Optiwe's multi-agent support allows multiple agents to handle customer requests simultaneously, further improving response times and overall efficiency.

Sales intelligence augmentation: Optiwe's analytics tools provide businesses with valuable insights into customer interactions and sales performance, enabling them to optimize their processes and improve the overall customer experience. By tracking customer behavior and preferences, businesses can identify areas where they can improve their sales processes, tailor their offerings to meet customer needs, and ultimately increase sales revenue.

Revenue improvement in digital channels: Optiwe's support for multiple channels, including WhatsApp and Instagram, enables businesses to reach customers where they are most active and engaged. By providing a seamless and personalized customer experience across these channels, businesses can increase customer engagement and loyalty, resulting in higher sales revenue.

Overall, Optiwe's automation benefits, sales intelligence augmentation, and revenue improvement in digital channels make it a powerful tool for businesses looking to improve their customer service and sales performance. By leveraging the power of AI and analytics, businesses can streamline their processes, increase efficiency, and deliver a superior customer experience that drives sales revenue.

## About the vendor

- **Company**: Optiwe

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador and 30 more

## Features

- AI Copilot
- API
- Alerts/Escalation
- Autoresponders
- CRM
- Chatbot
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Freshdesk
- HubSpot CRM

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4078 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3414 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18775 reviews)
4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1721 reviews)
5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1775 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2065986/optiwe)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/optiwe/> |
| en-AE | <https://www.getapp.ae/software/2065986/optiwe> |
| en-AU | <https://www.getapp.com.au/software/2065986/optiwe> |
| en-CA | <https://www.getapp.ca/software/2065986/optiwe> |
| en-GB | <https://www.getapp.co.uk/software/2065986/optiwe> |
| en-IE | <https://www.getapp.ie/software/2065986/optiwe> |
| en-NZ | <https://www.getapp.co.nz/software/2065986/optiwe> |
| en-SG | <https://www.getapp.sg/software/2065986/optiwe> |
| en-ZA | <https://www.getapp.za.com/software/2065986/optiwe> |

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