---
description: Learn how Desk Manager can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Desk Manager.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desk Manager Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Desk Manager](/software/2066040/desk-manager)

# Desk Manager

Canonical: https://www.getapp.co.uk/software/2066040/desk-manager

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> We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- CMDB
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Alternatives

1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (771 reviews)
2. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews)
4. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4087 reviews)
5. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (521 reviews)

## Reviews

### "DeskManager trouxe valor ao nosso ambiente" — 5.0/5

> **Robertson** | *9 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A completude do Sistema. As maiores dores de um sistema de ticket, foram atendidas no desk manager
> 
> **Cons**: Falta de painéis personalizados. Divididos por Grid.
> 
> Excelente. Sistema de fácil configuração, suporte excelente.

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### "Avaliação Positiva" — 5.0/5

> **Luiz** | *9 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ferramenta muito dinâmica, prática para o gerenciamento de atividades e de fácil interação.
> 
> **Cons**: Em alguns casos tem um delay de clique que atrapalha o andamento.

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### "Ótimos Recursos, Automação de Processos e Integração com outras ferramentas" — 5.0/5

> **Rafael** | *5 March 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: O DeskManager facilitou o trabalho da equipe, não perdemos tempo com tarefas repetitivas. Entregou valor e melhorou nossa relação com os clientes, agora temos informações para tomada de decisão, sabemos onde empregar tempo e o que precisamos fazer de acordo com as prioridades definidas pelos gestores. Deskmanager nos ajudou a fidelizar e reter clientes com a melhoria do nosso atendimento. Recomendo a Desk de olhos fechados se você quer melhorar processos internos ou mais eficiência no atendimento aos seus cliente.
> 
> **Cons**: Como toda empresa hoje no mercado, as funcionalidades que requer integração outros softwares e com IA são cobrados a parte,, elevando o custo com a ferramenta e algumas vezes inviabilizando o projeto.
> 
> Suporte e atendimento ao cliente é incrível\!

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### "Muito boa" — 4.0/5

> **Emanuel** | *8 August 2024* | Computer Networking | Recommendation rating: 7.0/10
> 
> **Pros**: Dos insights dos chamados. A ferramenta proporciona indicadores muito bons.
> 
> **Cons**: Da tecla ESC no momento da interação. Se clicar nela sem querer, ela fecha a tela e apaga tudo que estava escrevendo. Isso tem gerado bastante problema.
> 
> Ótima, os chamados ficam muito bem estruturada com a categorização dinâmica entre solicitação e causa de resolução.

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### "Avaliação Desk Manager" — 4.0/5

> **Jamile** | *28 March 2024* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: O responsável pela nossa implantação e a equipe de suporte e cs são maravilhosos. O desk nos traz muitas funcionalidas para agilizarmos alguns processos da empresa, foi uma grande conquista para a Dress to.
> 
> **Cons**: Algumas configurações são complicadas de fazer e a IA de atendimento não é muito funcional até o momento.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2066040/desk-manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-software/> |
| en-AE | <https://www.getapp.ae/software/2066040/desk-manager> |
| en-AU | <https://www.getapp.com.au/software/2066040/desk-manager> |
| en-CA | <https://www.getapp.ca/software/2066040/desk-manager> |
| en-GB | <https://www.getapp.co.uk/software/2066040/desk-manager> |
| en-IE | <https://www.getapp.ie/software/2066040/desk-manager> |
| en-NZ | <https://www.getapp.co.nz/software/2066040/desk-manager> |
| en-SG | <https://www.getapp.sg/software/2066040/desk-manager> |
| en-ZA | <https://www.getapp.za.com/software/2066040/desk-manager> |
| pt | <https://www.getapp.com.br/software/2066040/desk-manager> |
| pt-PT | <https://www.getapp.pt/software/2066040/desk-manager> |

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