---
description: Learn how Desk Manager can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Desk Manager.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desk Manager Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Desk Manager](/software/2066040/help-desk-software)

# Desk Manager

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> We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- CMDB
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews)
2. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews)
4. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (523 reviews)
5. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews)

## Reviews

### "Interface e uso intuitivo" — 5.0/5

> **Adonias** | *13 June 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Interface intuitiva. Uso de fácil memorização. Muitos recursos de gestão. Alinhado a um time de Sustentação (suporte) do produto extremamente eficiente.
> 
> **Cons**: Licença para operador interagir via e-mail é outro plano.

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### "Simples, prático e eficiente" — 5.0/5

> **WELINGTON CARLOS** | *13 June 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Simplicidade
Praticidade
Eficiência
Gestão simplificada
Custo x Benefício interessante
> 
> **Cons**: Até o momento nada que desabone a ferramenta.
> 
> Bastante satisfeito 
Tem suprido as necessidades da operação no que tange ao gerenciamento dos tickets externos e internos.

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### "Desk Manager" — 5.0/5

> **Eduardo** | *13 June 2024* | Judiciary | Recommendation rating: 9.0/10
> 
> **Pros**: A facilidade de implantação, suporte e preço.
> 
> **Cons**: Em alguns recursos não acho tão pratico.
> 
> Minha experiencia vem sendo muito boa, estamos evoluindo dia a dia na utilização da ferramenta.

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### "DeskManager trouxe valor ao nosso ambiente" — 5.0/5

> **Robertson** | *9 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A completude do Sistema. As maiores dores de um sistema de ticket, foram atendidas no desk manager
> 
> **Cons**: Falta de painéis personalizados. Divididos por Grid.
> 
> Excelente. Sistema de fácil configuração, suporte excelente.

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### "Avaliação Positiva" — 5.0/5

> **Luiz** | *9 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ferramenta muito dinâmica, prática para o gerenciamento de atividades e de fácil interação.
> 
> **Cons**: Em alguns casos tem um delay de clique que atrapalha o andamento.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2066040/help-desk-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-software/> |
| en-AE | <https://www.getapp.ae/software/2066040/help-desk-software> |
| en-AU | <https://www.getapp.com.au/software/2066040/help-desk-software> |
| en-CA | <https://www.getapp.ca/software/2066040/help-desk-software> |
| en-GB | <https://www.getapp.co.uk/software/2066040/help-desk-software> |
| en-IE | <https://www.getapp.ie/software/2066040/help-desk-software> |
| en-NZ | <https://www.getapp.co.nz/software/2066040/help-desk-software> |
| en-SG | <https://www.getapp.sg/software/2066040/help-desk-software> |
| en-ZA | <https://www.getapp.za.com/software/2066040/help-desk-software> |
| pt | <https://www.getapp.com.br/software/2066040/help-desk-software> |
| pt-PT | <https://www.getapp.pt/software/2066040/help-desk-software> |

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