---
description: Learn how BoldDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for BoldDesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BoldDesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BoldDesk](/software/2066488/bolddesk)

# BoldDesk

Canonical: https://www.getapp.co.uk/software/2066488/bolddesk

> BoldDesk is a powerful autonomous AI platform for automating customer support across every channel.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of BoldDesk

\* Consolidates ticketing, live chat, omnichannel messaging, knowledge base, workflow automation, and reporting into a unified workspace, eliminating the need for agents to switch between multiple tools.
\* AI-powered agent assist surfaces relevant knowledge base articles and suggests reply drafts during active tickets, reducing the time agents spend composing responses and researching resolutions.
\* Automated ticket routing, SLA escalation rules, and canned responses handle repetitive workflow steps without manual intervention, freeing agents to focus on complex issues.
\* Self-service knowledge base and customer portal allow end users to resolve common issues independently, reducing inbound ticket volume for support teams.
\* Omnichannel messaging aggregates conversations from email, chat, social media, and other channels into a single ticket queue, giving agents full context without switching platforms.
\* Customizable ticket views, custom fields, and role-based access controls let teams configure the platform to match their specific support workflows and organizational structure.
\* Real-time and historical reporting dashboards surface agent performance metrics, ticket trends, SLA compliance rates, and customer satisfaction data to support staffing and process decisions.
\* Native integrations with tools such as Slack, Microsoft Teams, Salesforce, and Jira connect help desk activity to existing business systems without requiring custom middleware.
\* Multilingual knowledge base support allows organizations serving international customers to publish and manage self-service content across multiple languages from a single platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Syncfusion
- **Location**: Morrisville, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Starting at $49 for 500 AI Credits Per Month + 2 Agents
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovenian, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, India, Mexico, United States

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow

## Integrations (37 total)

- Aircall
- Asana
- Azure DevOps Server
- Bigship
- BoldSign
- Calendly
- Delphi AI
- Engineering Village
- Exotel Conversational AI Platform
- Facebook
- Google Drive & Docs for Confluence
- Google Drive Connector for Informatica IDMC
- Google Drive to OneDrive Migration Tool
- Google Meet
- Gupshup

... and 22 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)
- [Complaint Management Software](https://www.getapp.co.uk/directory/841/complaint-management/software)
- [AI Agents for Customer Support](https://www.getapp.co.uk/directory/5025/ai-agents-for-customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews)
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews)
4. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews)
5. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews)

## Reviews

### "Turn your email desk, into your teams email desk" — 5.0/5

> **ross** | *23 February 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me
> 
> **Cons**: For my small business, it is a little pricey because I only need a portion of what this software can do.
> 
> Software is great\! It has made my office work teamwork\! It has so many features that we will be growing into this software for a few years.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2066488/bolddesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/bolddesk/> |
| en-AE | <https://www.getapp.ae/software/2066488/bolddesk> |
| en-AU | <https://www.getapp.com.au/software/2066488/bolddesk> |
| en-CA | <https://www.getapp.ca/software/2066488/bolddesk> |
| en-GB | <https://www.getapp.co.uk/software/2066488/bolddesk> |
| en-IE | <https://www.getapp.ie/software/2066488/bolddesk> |
| en-NZ | <https://www.getapp.co.nz/software/2066488/bolddesk> |
| en-SG | <https://www.getapp.sg/software/2066488/bolddesk> |
| en-ZA | <https://www.getapp.za.com/software/2066488/bolddesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/GetApp"]},{"name":"BoldDesk","description":"BoldDesk is a powerful autonomous AI customer support platform that combines AI Agents, AI Copilot, and omnichannel customer service in one solution. AI Agents can resolve customer requests end-to-end, automate workflows, take actions across connected systems, and support customers across chat, email, tickets, WhatsApp, social media, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/00c8960a-5410-4ff8-bc28-194b9ceb95c2.png","url":"https://www.getapp.co.uk/software/2066488/bolddesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2066488/bolddesk#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/software/2066488/bolddesk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"BoldDesk","position":3,"item":"/software/2066488/bolddesk","@type":"ListItem"}]}]}
</script>