---
description: Learn how OpenText Service Management can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for OpenText Service Management.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Service Management Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [OpenText Service Management](/software/2067075/service-management-automation)

# OpenText Service Management

Canonical: https://www.getapp.co.uk/software/2067075/service-management-automation

> Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [IT Ticketing Systems Software](https://www.getapp.co.uk/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (511 reviews)
4. [InvGate Service Management](https://www.getapp.co.uk/software/101213/service-desk) — 4.6/5 (108 reviews)
5. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2067075/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/service-management-automation/> |
| en-AE | <https://www.getapp.ae/software/2067075/service-management-automation> |
| en-AU | <https://www.getapp.com.au/software/2067075/service-management-automation> |
| en-CA | <https://www.getapp.ca/software/2067075/service-management-automation> |
| en-GB | <https://www.getapp.co.uk/software/2067075/service-management-automation> |
| en-IE | <https://www.getapp.ie/software/2067075/service-management-automation> |
| en-NZ | <https://www.getapp.co.nz/software/2067075/service-management-automation> |
| en-SG | <https://www.getapp.sg/software/2067075/service-management-automation> |
| en-ZA | <https://www.getapp.za.com/software/2067075/service-management-automation> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"OpenText Service Management","description":"Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.  It is built to enable rapid configurations, build-your-own apps, and seamless upgrades, making it easier for organizations to customize the software to meet their specific needs.\n\nSMAX also integrates with other internal and external tools, including Jira, Google Cloud, AWS, Microsoft Teams, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fe25ee05-b87e-4b39-bc61-abd700a102a1.png","url":"https://www.getapp.co.uk/software/2067075/service-management-automation","@id":"https://www.getapp.co.uk/software/2067075/service-management-automation#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.uk/software/2067075/service-management-automation#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"OpenText Service Management","position":3,"item":"/software/2067075/service-management-automation","@type":"ListItem"}]}]}
</script>