---
description: Learn how ALVAO Service Desk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ALVAO Service Desk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ALVAO Service Desk Reviews, Prices & Ratings | GetApp UK 2026
---

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# ALVAO Service Desk

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> ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.
> 
> Verdict: Rated **4.6/5** by 29 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ALVAO Service Desk

Microsoft 365 Compatibility: It integrates seamlessly with Microsoft 365, allowing users to leverage familiar tools.

Intuitive Interface: The user-friendly design developed with Microsoft 365 in mind ensures quick onboarding and smooth operation.

Scalable Flexibility: The solution scales with you business, whether you are SMB or a growing business

Full ITSM Coverage: It offers comprehensive incident, problem, and change management for better service delivery.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 29 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ALVAO
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$36.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price is for 40 users.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Czech, English, German, Polish, Slovak
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Benchmarking
- CMDB
- Capacity Management
- Change Management

## Integrations (28 total)

- ALVAO Asset Management
- Azure DevOps
- Azure DevOps Server
- Copilot
- Easy8
- Grafana
- Helios
- JIRA Service Management
- Jamf Now
- Jira
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Entra Verified ID
- Microsoft Excel

... and 13 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Ticketing Systems Software](https://www.getapp.co.uk/directory/3479/it-ticketing-systems/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.getapp.co.uk/directory/3479/it-ticketing-systems/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software)
- [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (511 reviews)
5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Great product and the support team" — 5.0/5

> **Lukáš** | *10 April 2025* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly.
> 
> **Cons**: We are in a highly regulated industry, so we can't use the system to its full extent.
> 
> Reduce manual processes and tasks and automate key processes that take too much of my team's time.

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### "Great Ticket System" — 5.0/5

> **Ondřej** | *3 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Alvao help us with: 
- everyday ticket management
- The intuitive interface helps users to adapt system very quickly
-  workflow automatization
> 
> **Cons**: Sometimes it is a little bit slow, but overall it has fast response most of the time.
Wider setting options in the area of color scheme.
> 
> Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users.

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### "ALVAO Service Desk" — 3.0/5

> **Martin** | *23 April 2020* | Automotive | Recommendation rating: 7.0/10
> 
> **Pros**: Useful and universal tool for ESM
ITSM/ITIL support
Quite a few interesting functionalities
Connection with AM tool
Console and WebApp for users
> 
> **Cons**: Worse, more complicated, inconsistent UX
Deploy of customization aren't easy and complex
Poor support and FIX release (long time bug repair)
New/updated functionality and improvements comming too late
Missing function of User Activity Monitoring tool which has been retired
Poor function improvements for the SDC (just WA development preference)
In some cases bad license terms and pricing
> 
> We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.

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### "Pretty decent ticketing system" — 4.0/5

> **Frantisek** | *17 April 2025* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc.
> 
> **Cons**: There is a room for improvement in the reporting.
> 
> Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with.

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### "Realy good product for IT management" — 4.0/5

> **Jaroslav** | *10 April 2025* | Furniture | Recommendation rating: 9.0/10
> 
> **Pros**: ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place.
> 
> **Cons**: I can not find anything that would not be sufficient for our needs.
> 
> Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests.

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## Links

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## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/alvao-service-desk/> |
| en-AE | <https://www.getapp.ae/software/2067614/alvao-service-desk> |
| en-AU | <https://www.getapp.com.au/software/2067614/alvao-service-desk> |
| en-CA | <https://www.getapp.ca/software/2067614/alvao-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2067614/alvao-service-desk> |
| en-IE | <https://www.getapp.ie/software/2067614/alvao-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2067614/alvao-service-desk> |
| en-SG | <https://www.getapp.sg/software/2067614/alvao-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2067614/alvao-service-desk> |
| nl | <https://www.getapp.nl/software/2067614/alvao-service-desk> |
| nl-BE | <https://www.getapp.be/software/2067614/alvao-service-desk> |

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