
About WATI
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.
Key benefits of WATI
Wati is a communication tool for businesses to connect with people in their country of operation. It automates marketing, sales, service and support so that businesses can use WhatsApp as a communication tool to increase their productivity
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- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Whatsapp Api solution in Market
Reviewed on 07/09/2024
My overall experience with Wati has been positive. It effectively enhances customer engagement by...
My overall experience with Wati has been positive. It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable. The automation features are particularly beneficial for businesses with a high volume of customer interactions, helping to maintain a personal touch while improving efficiency. While the pricing and setup complexity may pose challenges for some, the features and capabilities Wati provides are well worth considering for businesses looking to improve their communication strategy.
Pros
Easy to use, Plenty of features like automation, knowbot, integrations that are highly used by us and There is detailed documentation and detailed FAQ's which help us self resolve queries. They do someting innovative every month with new version.
Cons
Customer support needs to be improved,Sometime if there is error while broadcasting platform doesn't show exect error or what we need to do.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use Marketing tool for support and Conversation
Reviewed on 31/07/2024
It's good , we have been using this from last 2 yrs
It's good , we have been using this from last 2 yrs
Pros
The setup is easy and can go live easily. Support team is also available when required
Cons
Some features can be updated and connectivity with other platforms.
Alternatives Considered
InteraktReasons for Switching to WATI
Ease of onboarding and documentation was easy and simple platform- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Pathetic !
Reviewed on 10/09/2024
Bad experience. I do not have option to shift from Wati as many of the things will get disturbed,...
Bad experience. I do not have option to shift from Wati as many of the things will get disturbed, else would have changed
Pros
User interface is good and the team manager interface is also good
Cons
Poor service, Expensive, Pathetic customer care support
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly!
Reviewed on 19/11/2024
I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.
I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.
Pros
Wati is simple to use and easy to understand.
Cons
Automations are only available in Pro plans. Limited automations can be added in growth plan too.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Customer Service
Reviewed on 29/08/2024
It's been a great tool for connecting with our customers.
It's been a great tool for connecting with our customers.
Pros
Easy to use and helps us keep customers updated on their orders and answer their questions quickly.
Cons
Mobile App speed can be improved, but it gets the job done when I need to interact with customers on the go.
Alternatives Considered
InteraktReasons for Choosing WATI
Wanted a easy to use interface which can help in making customer interaction seamless.Switched From
InteraktReasons for Switching to WATI
Faster, Simpler, Easy to use, Easy to set upWATI FAQs
Below are some frequently asked questions for WATI.Q. What type of pricing plans does WATI offer?
WATI offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
$40/month includes 5 agents
Q. Who are the typical users of WATI?
WATI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WATI support?
WATI supports the following languages:
Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese
Q. Does WATI support mobile devices?
WATI supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WATI integrate with?
WATI integrates with the following applications:
Google Sheets, HubSpot CMS Hub, Klaviyo, Pabbly Connect, Shopify, WhatsApp, WooCommerce, Zapier, Zoho CRM Plus, Zoho Flow
Q. What level of support does WATI offer?
WATI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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