--- description: Learn how HelpWire can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpWire. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.co.uk/software/2069176/helpwire Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/2069176/helpwire?page=2) > Remote access software for Windows, macOS, and Linux. Starts sessions via a link with no credentials and enables unattended access for follow-up work. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpWire Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot \& reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Chat/Messaging - Diagnostic Tools - File Sharing - File Transfer - Multiple Monitor Access - Multiple User Accounts - Real-Time Chat - Remote Access/Control - SSL Security - Screen Sharing - Secure Login - Session Transfer - Single Sign On - Troubleshooting - Two-Factor Authentication - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11636 reviews) 2. [Zoho Assist](https://www.getapp.co.uk/software/9913/zoho-assist) — 4.7/5 (1472 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1795 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24183 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.uk/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "A Game-Changer for Remote Work" — 5.0/5 > **Jayesh** | *23 September 2024* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about HelpWire is its simplicity and efficiency. The setup is incredibly quick—no complicated configurations needed. I can seamlessly switch between multiple remote desktops and view dual displays, which has significantly improved my troubleshooting speed. The security features, like top-tier encryption, give me peace of mind, especially when handling sensitive information. > > **Cons**: I couldn't find any particular drawbacks with HelpWire. It did seem a little slow at times, but that may be due to my laptop being a bit older. > > My experience with HelpWire has been fantastic. It has significantly streamlined my remote support tasks, making them quicker and more effective. Plus, the fact that it's completely free makes it an unbeatable option for individuals and small businesses alike. I wholeheartedly recommend HelpWire to anyone seeking a reliable and powerful remote desktop solution\! ----- ### "New comer with a lot to prove\!" — 5.0/5 > **Tom** | *17 April 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Cost, ease of setup, ease of use. Supports a wide variety of systems out-of-the-box without a lot of fanfare. > > **Cons**: Sometimes the interface and installation of the client can be cumbersome. Not unlike others in the remote support business. > > Really awesome product. They're a new company and have a lot to prove, but they seem to be coming out guns blazing\! I was very impressed. ----- ### "Had trouble between Mac and PC" — 5.0/5 > **Danielle** | *24 April 2024* | Animation | Recommendation rating: 5.0/10 > > **Pros**: It looks like it should be great, but it mostly refused to cooperate > > **Cons**: Even after installing control software it wouldn't behave > > Definitely could be a lot more intuitive ----- ### "Probably the easiest app to set up and implement for remote support" — 5.0/5 > **Jim** | *17 April 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: - Very easy to set up and implement - Definitely more intuitive than other apps/software > > **Cons**: - The screen quality could be better with higher resolution > > Like mentioned before, it was super easy to set up and implement, which was a drastic difference from other remote support software we've used in our office. ----- ### "Great cross platform remote support assistance tool" — 5.0/5 > **Sean** | *23 April 2024* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: HelpWire was able to provide clear instructions for installation for me and the user to get it installed and for me to take control of the users computer despite being the user working from a Mac and with me working from a Windows. > > **Cons**: The user would need to restart a couple of times after the installation of HelpWire in order to get the connection established to allow me to connect and control. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/2069176/helpwire?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2069176/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data