--- description: Learn how HelpWire can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpWire. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.co.uk/software/2069176/helpwire Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/2069176/helpwire?page=2) > HelpWire simplifies remote desktop support, quickly resolving IT issues for families and businesses, anytime, anywhere. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpWire Remote Access \& Control features: - On-demand and unattended remote connections - Support for Windows, macOS, and Linux - Drag-and-drop file transfer - Multi-monitor view - Quick session initiation via dedicated URLs - Adjustable frame rates for optimal video quality - Smart connection optimization for stable remote desktop control Integrated Chat features: - Handle multiple clients in concurrent chats - Comprehensive support session history - Synchronized chat history - Detailed event logs for every session - Multi-user text chat Client Management features: - Maintain a client directory - Group client workstations - View key workstation information - Add notes and specific client details Team Management features: - Expand your team with email invites - Pre-defined team roles - Customizable company profile - Centralized client directory access ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Chat/Messaging - Customisable Branding - Diagnostic Tools - File Sharing - File Transfer - Real-Time Chat - Remote Access/Control - Reporting/Analytics - SSL Security - Screen Sharing - Session Transfer - Single Sign On - Troubleshooting - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.co.uk/software/9913/zoho-assist) — 4.7/5 (1396 reviews) 2. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11625 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1785 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24090 reviews) 5. [Iperius Remote](https://www.getapp.co.uk/software/2039655/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Helpwire: Seamless remote support" — 5.0/5 > **Arpita** | *27 July 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: The remote support of Helpwire helps to integrate the customer's electronic devices and gadgets through a seamless connection at an exceptionally fast rate and renders prompt resolution for any technical issues. Helpwire remote support provides a connection from Windows to MAC OS and vice versa which gives feasibility to the clients to get the desired service in their device. The app has a chatbot that provides solutions instantly and registers the request of the issues. Helpwire has various client management tools. This feature helps in creating a directory of contacts that is well-organized and offers quick navigation through the client data stored on the website. > > **Cons**: Limited features until you avail subscription. Does not support on mobiles. ----- ### "HelpWire: A Revolutionary Remote Support App" — 4.0/5 > **Preeti** | *16 July 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Pros of HelpWire are: 1. Very easy to use 2. Very secure as it uses end-to-end SSL encryptions 3. Very cost effective, there are no expensive packages in this app 4. It is compatible with many other platforms as well > > **Cons**: Cons of HelpWire are: 1. Although HelpWire performs well on most internet connections but there can be occasional lags or disruptions when working with connections with lower bandwidth 2. Not compatible with Mobile Phones > > HelpWire is very easy to use as it's drag and drop method for file sharing is very easy and hassle free. It provides excellent security for our data and is also compatible with other operating systems like MacOS and Windows. The multi-screen and multi-workstation support features have significantly increased my productivity. All in all it has made my every day tasks much simpler and safer. ----- ### "Great option for Zero Cost solution" — 5.0/5 > **Clayton** | *23 April 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10 > > **Pros**: The cost, which is free. Allows for easy evaluation and use right out of the gate. > > **Cons**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. > > I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. ----- ### "My nowadays Feature Rich Remote Support Solution" — 5.0/5 > **Amisha** | *22 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient. > > **Cons**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature. > > I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting. HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use. ----- ### "Best product for my company" — 5.0/5 > **Nandini** | *24 July 2024* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: The smoothness of its usage and easiness > > **Cons**: Requires a bit better quality of network to function smoothly ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/2069176/helpwire?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2069176/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data