---
description: Learn how CommPeak Speech-to-Text can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CommPeak Speech-to-Text.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CommPeak Speech-to-Text Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/1537/speech-recognition/software) > [CommPeak Speech-to-Text](/software/2069354/commpeak-speech-to-text)

# CommPeak Speech-to-Text

Canonical: https://www.getapp.co.uk/software/2069354/commpeak-speech-to-text

> Turn call recordings into actionable insights with AI analysis. Access searchable transcripts, AI-generated summaries, and sentiment analysis to identify which conversations need follow-up attention. Use real conversations to coach agents and strengthen training programs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of CommPeak Speech-to-Text

Customer conversations are full of insight, but finding it in recordings takes time. Speech-to-text analysis removes that barrier by making every call easy to review, understand, and act on.

\*Save Time on Call Reviews
Skip full recordings. AI transcripts and summaries highlight key details so reviews are less time-consuming and managers can direct their attention where it's needed. 

\*Identify Positive Customer Experiences
Find high-scoring calls and see what worked well. Sentiment ratings guide managers to the conversations that provide examples for coaching and repeatable success.


\*Prioritize Calls That Need Attention
Sentiment analysis highlights unhappy customers, unresolved issues, and potential escalations. Managers can focus on the conversations that require immediate follow-up to keep problems from escalating.

\*Track Specific Topics
Searchable transcripts make it easy to locate conversations around key issues such as deposits or compliance, without replaying hours of audio.

\*Catch Unsupported Promises
Searchable transcripts make it possible to identify unrealistic commitments or claims, giving managers the opportunity to address issues before they escalate.”

\*Strengthen Training Programs
Real transcripts and summaries become practical training resources. New agents learn faster from real calls, while managers can illustrate how tone and delivery affect customer outcomes.

Turn Conversations Into Insights - With transcription, summarization, sentiment detection, and ranking combined, businesses gain more visibility into customer interactions, improve coaching, and manage call reviews at scale.

## About the vendor

- **Company**: CommPeak
- **Location**: Hong Kong, Hong Kong
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- Audio Capture
- Automatic Formatting
- Automatic Transcription
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Document Review
- Full Text Search
- Multi-Language
- Performance Management
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Secure Data Storage
- Sentiment Analysis
- Speech-to-Text Analysis
- Voice Recognition

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Speech Recognition Software](https://www.getapp.co.uk/directory/1537/speech-recognition/software)

## Alternatives

1. [Talkatoo](https://www.getapp.co.uk/software/2048848/talkatoo) — 4.7/5 (220 reviews)
2. [Transkriptor](https://www.getapp.co.uk/software/2074121/transkriptor) — 4.7/5 (550 reviews)
3. [Dragon Professional Individual](https://www.getapp.co.uk/software/2056778/dragon-professional-individual-1) — 4.0/5 (240 reviews)
4. [Sunoh](https://www.getapp.co.uk/software/2071383/sunoh) — 4.1/5 (35 reviews)
5. [Descript](https://www.getapp.co.uk/software/2036215/descript) — 4.7/5 (182 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2069354/commpeak-speech-to-text)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/commpeak-speech-to-text/> |
| en-AE | <https://www.getapp.ae/software/2069354/commpeak-speech-to-text> |
| en-AU | <https://www.getapp.com.au/software/2069354/commpeak-speech-to-text> |
| en-CA | <https://www.getapp.ca/software/2069354/commpeak-speech-to-text> |
| en-GB | <https://www.getapp.co.uk/software/2069354/commpeak-speech-to-text> |
| en-IE | <https://www.getapp.ie/software/2069354/commpeak-speech-to-text> |
| en-NZ | <https://www.getapp.co.nz/software/2069354/commpeak-speech-to-text> |
| en-SG | <https://www.getapp.sg/software/2069354/commpeak-speech-to-text> |
| en-ZA | <https://www.getapp.za.com/software/2069354/commpeak-speech-to-text> |

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