GoVivace

About GoVivace

GoVivace is a platform that leverages artificial intelligence (AI) and speech technology to create conversational solutions that help businesses enhance customer experience and engagement. It offers two main solutions: VIVI and CallAI.

VIVI is an omnichannel chatbot and voicebot solution that uses natural language processing and generative technologies such as ChatGPT to help administrators understand and respond to customer queries and requests across multiple platforms and devices. It enables users to create human-like conversations that are personalized, context-aware, and adaptive, using data from previous interactions and external sources. VIVI also helps organizations handle complex tasks such as booking appointments, making reservations, placing orders, and providing information.

CallAI is a speech analytics solution that uses natural language understanding and machine learning to help users analyze and extract insights from spoken language data. It enables businesses to transcribe, segment, and label customer conversations, as well as provide metrics such as customer sentiment, call driver trends, competitor analysis, overtalk, speaking rate, alerts, and trend tracking. CallAI can help businesses improve customer service quality, increase customer retention, optimize marketing strategies, and reduce operational costs.

GoVivace offers customized and localized solutions to fit industry needs with its in-house speech technology. It has expertise in speech recognition, speaker identification, voice authentication, speech synthesis, gender identification, language identification, and audio indexing. It also offers an API that can be integrated with any application or device, as well as more scalable implementations for specialized large-scale applications.