Endear

About Endear
Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.
Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.
Key benefits of Endear
Utilize your customer data to easily personalize every text and email campaign to boost sales and engagement.
Images



Not sure about Endear?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Client Book CRM

Salesfloor

Salesforce Sales Cloud

Clientbook

Reviews
Already have Endear?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Tool
Reviewed on 22/05/2020
Customer service was amazing!
Customer service was amazing!
Pros
I liked the ease of use and the statistical analysis
Cons
Make it easier to message 500 people at once.
Response from Endear
Hey Thomas,
Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly + Revolutionizing CRM!
Reviewed on 09/05/2024
Excellent! We've only been using it at a store level for a couple of months and it's already a game...
Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.
Pros
Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.
Cons
Reporting is still tricky to figure out.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy But not So Easy...
Reviewed on 27/02/2023
Once time was spent becoming acclimated with the program the ease of usage came. However, I believe...
Once time was spent becoming acclimated with the program the ease of usage came. However, I believe it should have been a faster process than what occurred.
Pros
The ease of accessing all my clients promptly.
Cons
Complications on setting up an account as well as setting up out going messages.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Endear Review
Reviewed on 05/11/2024
Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple...
Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix.
Pros
- The creativity of it, the way we can create campaigns, lookbooks, stories, etc
- Newstore customers data based are connected to endear
- East to use
Cons
- The way the audiences are organized could use a bit more work
- The fact that Endear notes and new store notes aren't connected
- When you start a draft it usually doesn't re appear when you leave the page
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dynamic Marketing for Brick and Mortar
Reviewed on 13/05/2024
Pros
Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.
Cons
The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.
Endear FAQs
Below are some frequently asked questions for Endear.Q. What type of pricing plans does Endear offer?
Endear offers the following pricing plans:
- Starting from: US$300.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Endear directly for pricing details.
Q. Who are the typical users of Endear?
Endear has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Endear support?
Endear supports the following languages:
English, French, Spanish
Q. Does Endear support mobile devices?
Endear supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Endear integrate with?
Endear integrates with the following applications:
Gorgias, Heartland Retail, Klaviyo, Kustomer, Lightspeed, Microsoft 365, Newstore, Shopify, Shopify POS, Shopify Plus, Square Payments, Teamwork Commerce, WhatsApp, Zapier
Q. What level of support does Endear offer?
Endear offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Endear.