Endear

4.5 (36)
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CRM platform to manage clients, sales, and retention

About Endear

Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.

Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.


Key benefits of Endear

  • Unify your customer data and use it to power personalized interactions, optimize outreach, and enhance loyalty through the entire customer journey.
  • Transform customer relationships with a personalized clienteling solution and equip your team with tools to create tailored shopping experiences, deepen customer relationships, and drive repeat business.
  • Email and SMS campaigns that run themselves while sales soar!
    Utilize your customer data to easily personalize every text and email campaign to boost sales and engagement.
  • Built-in SalesChat: Enhance real-time customer interactions meant to drive sales, not support tickets. Offer personalized recommendations directly from your product pages to drive loyalty and sales.
  • Real-time analytics: Track store, team, and campaign performance in real-time. Build custom reports to make smarter business decisions and drive sustained growth.
  • Boost sales: Through targeted communication, personalized product storytelling, and effective live chat, Endear drives sales by creating meaningful customer connections.
  • Enhanced customer engagement: From personalized campaigns to custom lookbooks, Endear elevates customer engagement for a more immersive, unique shopping experience.
  • Customer loyalty: Endear fosters two-way conversations for one-on-one connections that last, letting you provide real-time assistance when it matters most.
  • Efficient team performance: Comprehensive, real-time analytics enable you to optimize performance when and where you need it.

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    Ease of Use

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    Reviews

    Overall rating

    4.5 /5
    (36)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.7/5

    Already have Endear?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 36
    Thomas
    Thomas
    Overall rating
    • Industry: Food Production
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome Tool

    Reviewed on 22/05/2020

    Customer service was amazing!

    Customer service was amazing!

    Pros

    I liked the ease of use and the statistical analysis

    Cons

    Make it easier to message 500 people at once.

    Response from Endear

    Hey Thomas,
    Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

    Alexandria
    Overall rating
    • Industry: Retail
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    User Friendly + Revolutionizing CRM!

    Reviewed on 09/05/2024

    Excellent! We've only been using it at a store level for a couple of months and it's already a game...

    Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.

    Pros

    Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

    Cons

    Reporting is still tricky to figure out.

    Elizabeth
    Overall rating
    • Industry: Retail
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Easy But not So Easy...

    Reviewed on 27/02/2023

    Once time was spent becoming acclimated with the program the ease of usage came. However, I believe...

    Once time was spent becoming acclimated with the program the ease of usage came. However, I believe it should have been a faster process than what occurred.

    Pros

    The ease of accessing all my clients promptly.

    Cons

    Complications on setting up an account as well as setting up out going messages.

    Manal
    Overall rating
    • Industry: Retail
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Endear Review

    Reviewed on 05/11/2024

    Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple...

    Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix.

    Pros

    - The creativity of it, the way we can create campaigns, lookbooks, stories, etc
    - Newstore customers data based are connected to endear
    - East to use

    Cons

    - The way the audiences are organized could use a bit more work
    - The fact that Endear notes and new store notes aren't connected
    - When you start a draft it usually doesn't re appear when you leave the page

    Katie
    Overall rating
    • Industry: Retail
    • Company size: 51–200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Dynamic Marketing for Brick and Mortar

    Reviewed on 13/05/2024

    Pros

    Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

    Cons

    The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

    Showing 5 reviews of 36 Read all reviews

    Endear FAQs

    Below are some frequently asked questions for Endear.

    Endear offers the following pricing plans:

    • Starting from: US$300.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact Endear directly for pricing details.

    Endear has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Endear supports the following languages:

    English, French, Spanish

    Endear supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Endear integrates with the following applications:

    Gorgias, Heartland Retail, Klaviyo, Kustomer, Lightspeed, Microsoft 365, Newstore, Shopify, Shopify POS, Shopify Plus, Square Payments, Teamwork Commerce, WhatsApp, Zapier

    Endear offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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