About Endear

Endear CRM and clienteling platform that empowers omnichannel retail brands to boost sales and grow customer relationships from anywhere. The software seamlessly organizes customer data, facilitates targeted communication, crafts personalized product Stories, offers built-in live chat functionality, and provides insightful analytics for tracking store, team, and campaign performance.

Endear's key strength lies in centralizing and organizing all your customer data through free, pre-built integrations. This holistic view enables brands to tailor retail marketing strategies and personalize interactions, which is crucial in the competitive retail landscape. It facilitates both one-on-one and hyper-personalized text and email campaigns, ensuring the right message reaches the right audience at the right time. Endear's custom lookbook builder, Endear Stories, lets you share products in a story-like format your customers already know and love. Easily engage customers with a selection of products aligned with their preferences, letting customers browse, add to cart, and purchase directly from your story.

Endear also offers built-in SalesChat, enhancing real-time customer interactions meant to drive sales, not support tickets. Offer personalized recommendations directly from your product pages, answering questions, fostering loyalty, and driving purchases. The application provides comprehensive analytics to track store, team, and campaign performance. Gain valuable insights for data-driven decision-making, refining retail marketing strategies, optimizing team performance, and identifying areas for improvement in real-time.

Elevate customer engagement, boost sales, and foster long-term loyalty with Endear. With an extensive range of features designed to help with data organization, targeted communication, custom lookbooks, live chat, robust analytics, and more, it empowers retailers to navigate the complexities of the modern retail landscape with confidence and success.

Pricing starting from:

US$300.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Endear

  • Effective CRM data centralization: Endear's free, pre-built integrations let you organize all your customer data into one place, offering a holistic view of your customers for tailored retail marketing strategies.
  • Targeted communication: Send hyper-personalized text and email campaigns, ensuring targeted messaging for an enhanced customer experience across the entire shopping journey.
  • Custom story builder: Endear Stories presents products in a story-like format your customers know and love, engaging them with curated lookbooks tailored to their preferences.
  • Built-in SalesChat: Enhance real-time customer interactions meant to drive sales, not support tickets. Offer personalized recommendations directly from your product pages to drive loyalty and sales.
  • Real-time analytics: Track store, team, and campaign performance in real-time. Build custom reports to make smarter business decisions and drive sustained growth.
  • Boost sales: Through targeted communication, personalized product storytelling, and effective live chat, Endear drives sales by creating meaningful customer connections.
  • Enhanced customer engagement: From personalized campaigns to custom lookbooks, Endear elevates customer engagement for a more immersive, unique shopping experience.
  • Customer loyalty: Endear fosters two-way conversations for one-on-one connections that last, letting you provide real-time assistance when it matters most.
  • Efficient team performance: Comprehensive, real-time analytics enable you to optimize performance when and where you need it.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Australia, Canada, France, Spain, Sweden and 2 others

    Supported Languages

    English, French, Spanish

    Pricing starting from:

    US$300.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Endear Software - Endear client interactions
    Endear Software - Endear client profiles
    Endear Software - Endear filters
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    Endear Software - Endear client interactions
    Endear Software - Endear client profiles
    Endear Software - Endear filters

    Features

    Total features of Endear: 60

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Activity/News Feed
    • Alerts/Notifications
    • CRM
    • Campaign Management
    • Collaboration Tools
    • Commenting/Notes
    • Commission Management
    • Contact Database
    • Contact Management
    • Content Management
    • Customer Database
    • Customer History
    • Customer Segmentation
    • Customisable Branding
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Dashboard
    • Data Import/Export
    • Data Synchronisation
    • Data Visualisation
    • Document Storage
    • Email Management
    • Email Marketing
    • Email Templates
    • Engagement Tracking
    • For Retail
    • For Sales Teams/Organizations
    • Interaction Tracking
    • Internal Chat Integration
    • Live Chat
    • Marketing Automation
    • Marketplace Integration
    • Mobile Access
    • Mobile App
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Performance Management
    • Product Catalogue
    • Real Time Data
    • Real Time Reporting
    • Real-Time Analytics
    • Real-Time Notifications
    • Real-Time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Onboarding & Training
    • Sales Reports
    • Search/Filter
    • Segmentation
    • Tagging
    • Task Management
    • Third-Party Integrations

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    Reviews

    Overall rating

    4.4 /5
    (27)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.7/5

    Already have Endear?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 27
    Thomas
    Thomas
    Overall rating
    • Industry: Food Production
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome Tool

    Reviewed on 22/05/2020

    Customer service was amazing!

    Customer service was amazing!

    Pros

    I liked the ease of use and the statistical analysis

    Cons

    Make it easier to message 500 people at once.

    Response from Endear

    Hey Thomas,
    Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

    Ashli
    Overall rating
    • Industry: Retail
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect for Clienteling!

    Reviewed on 28/12/2023

    9/10 compared to my previous clientle system that I would rate 6/10

    9/10 compared to my previous clientle system that I would rate 6/10

    Pros

    How easy it is to use compared to previous clientle systems I have used for retail in the past.

    Cons

    How slow it can be when searching a customer in our overall customer base

    Katia
    Overall rating
    • Industry: Retail
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 3.0 /10

    Needs work

    Reviewed on 13/07/2020

    Overall it’s more work than it has to be. For someone that has used the CRM programs designed by...

    Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

    Pros

    The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

    Cons

    The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

    Response from Endear

    Hey Katia,
    Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at [email protected].

    allyson
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Been with Endear for a year +

    Reviewed on 19/06/2020

    The team has been great to work with, more of a partner than anything else. I use the software a...

    The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!

    Pros

    They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

    Cons

    Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

    Response from Endear

    Hey Allyson,
    We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward!

    Michelle
    Overall rating
    • Industry: Retail
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great clientelling tool

    Reviewed on 19/06/2020

    Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love...

    Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.

    Pros

    The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

    Cons

    For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

    Response from Endear

    Hey Michelle,
    It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help!

    Showing 5 reviews of 27 Read all reviews

    Endear FAQs

    Below are some frequently asked questions for Endear.

    Endear offers the following pricing plans:

    • Starting from: US$300.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact Endear directly for pricing details.

    Endear has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Endear supports the following languages:

    English, French, Spanish

    Endear supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Endear integrates with the following applications:

    Gorgias, Heartland Retail, Klaviyo, Kustomer, Lightspeed, Lightspeed POS, Microsoft 365, Newstore, Shopify, Shopify POS, Shopify Plus, Square Payments, Teamwork Commerce, WhatsApp, Zapier, Zendesk Suite

    Endear offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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