---
description: Learn how Alemba Service Manager can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Alemba Service Manager.
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title: Alemba Service Manager Reviews, Prices & Ratings | GetApp UK 2026
---

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# Alemba Service Manager

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> Alemba Service Manager's ITSM capabilities represent a transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, ASM is designed to automate IT processes, streamline service delivery, and enhance overall efficiency and effectiveness.
> 
> Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Alemba Service Manager

Enhanced Efficiency: By automating routine tasks and streamlining IT processes, Alemba Service Manager significantly reduces the time and effort required to manage IT services. This leads to increased operational efficiency and allows IT staff to focus on strategic initiatives.

Improved Service Quality: Alemba Service Manager's ITSM capabilities ensure that IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction and trust in the IT department.

Reduced Costs: Automation and improved efficiency lead to lower operational costs. Alemba Service Manager helps organizations optimize resource utilization and reduce the costs associated with managing IT services.

Data-Driven Decision Making: With advanced analytics and reporting tools, Alemba Service Manager provides valuable insights into IT service performance and user satisfaction. This enables organizations to make informed decisions and continuously improve their IT services.

Increased Agility: Alemba Service Manager supports agile IT service management practices, enabling organizations to respond quickly to changing business needs and technology trends. This agility is crucial for maintaining competitiveness in today's fast-paced business environment.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 6 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alemba
- **Founded**: 2007

## Commercial Context

- **Starting Price**: £52.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, Russian
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 103 more

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal

## Integrations (20 total)

- Asana
- BMC Helix CMDB
- BMC Helix ITSM
- HubSpot CRM
- Jira
- Microsoft 365
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Sentinel
- Microsoft Teams
- Nagios Core
- PRTG
- PRTG Enterprise Monitor

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [CMDB Software](https://www.getapp.co.uk/directory/1141/cmdb/software)
- [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Alternatives

1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [BOSSDesk](https://www.getapp.co.uk/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
3. [HaloITSM](https://www.getapp.co.uk/software/130803/haloitsm) — 4.7/5 (43 reviews)
4. [Deepser](https://www.getapp.co.uk/software/2002751/deepser) — 4.6/5 (56 reviews)
5. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Business Management" — 5.0/5

> **Verified Reviewer** | *23 September 2020* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Its good tool for creating Internal/external incidents.
It helps in tracking records.
It makes life easy.
> 
> **Cons**: Interface is little harder to understand and not much friendly.
Deployment is harder.
its also pricey.
> 
> Overall Its good tool for business for little tricky for users to understand initially.

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### "Fully featured system with plenty of configuration" — 4.0/5

> **Paul** | *22 January 2024* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer.
We've recently started using features to assist our automation and Alemba have everything we need.
> 
> **Cons**: It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare).
Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.
> 
> Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.

-----

### "Whoever designed this should put down the bong." — 1.0/5

> **Kent** | *17 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing. there is no redeeming quality what-so-ever with this application.
> 
> **Cons**: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.
> 
> After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.

-----

### "not sure what goes here" — 4.0/5

> **jill** | *23 January 2024* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: the ease of workflow management - the creation and setup of forms and workflow
> 
> **Cons**: html email templates and the small areas that admin have to work in
> 
> overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements

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### "Excellent end-to-end automation and impressive process breadth" — 5.0/5

> **Peter** | *20 April 2017* | Mining & Metals | Recommendation rating: 10.0/10
> 
> **Pros**: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
> 
> **Cons**: IT user interface takes some time to get used to, and isn't browser based
> 
> Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2072067/alemba-service-manager)

## This page is available in the following languages

| Locale | URL |
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| en-AE | <https://www.getapp.ae/software/2072067/alemba-service-manager> |
| en-AU | <https://www.getapp.com.au/software/2072067/alemba-service-manager> |
| en-CA | <https://www.getapp.ca/software/2072067/alemba-service-manager> |
| en-GB | <https://www.getapp.co.uk/software/2072067/alemba-service-manager> |
| en-IE | <https://www.getapp.ie/software/2072067/alemba-service-manager> |
| en-NZ | <https://www.getapp.co.nz/software/2072067/alemba-service-manager> |
| en-SG | <https://www.getapp.sg/software/2072067/alemba-service-manager> |
| en-ZA | <https://www.getapp.za.com/software/2072067/alemba-service-manager> |

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