---
description: Learn how Questback can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Questback.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Questback Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/1007/360-degree-feedback/software) > [Questback](/software/2072337/questback)

# Questback

Canonical: https://www.getapp.co.uk/software/2072337/questback

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> Questback is a top Experience Management platform enhancing customer and employee experiences. They help organizations globally to act on key stakeholder feedback. Their diverse team is driven to give smart organizations a competitive edge.
> 
> Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Questback

Happier customers and employees.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 55 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: QuestBack
- **Founded**: 2000

## Commercial Context

- **Starting Price**: €2,500.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact Questback for pricing.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar and 36 more

## Features

- 360 Degree Feedback
- API
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- CSAT Survey Structure
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping

## Integrations (1 total)

- Startdeliver

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [360 Degree Feedback Software](https://www.getapp.co.uk/directory/1007/360-degree-feedback/software)

## Related Categories

- [360 Degree Feedback Software](https://www.getapp.co.uk/directory/1007/360-degree-feedback/software)
- [NPS Software](https://www.getapp.co.uk/directory/1963/nps/software)
- [Employee Engagement Software](https://www.getapp.co.uk/directory/715/employee-engagement/software)
- [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)

## Alternatives

1. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (971 reviews)
2. [UmfrageOnline](https://www.getapp.co.uk/software/131259/enquetes-maken) — 4.6/5 (1726 reviews)
3. [Google Forms](https://www.getapp.co.uk/software/112857/google-forms) — 4.7/5 (11477 reviews)
4. [SurveyMonkey](https://www.getapp.co.uk/software/2371/surveymonkey) — 4.6/5 (10474 reviews)
5. [Jotform](https://www.getapp.co.uk/software/10191/jotform-4-0) — 4.7/5 (2904 reviews)

## Reviews

### "Questback feedback" — 5.0/5

> **Agnete** | *2 January 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, can create rather complex surveys, good customer support
> 
> **Cons**: Takes time to correct bugs in the system

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### "Easy to use and great support" — 4.0/5

> **Anette** | *2 February 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.
> 
> **Cons**: I find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.

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### "Transportföretagen" — 4.0/5

> **Erik** | *9 February 2024* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10
> 
> **Pros**: Support from Questback and easy to use.
> 
> **Cons**: Nothing. I find Questback easy to work Withings.
> 
> Very positive\! The positive approach the Questback people have make working with them a pure joy\!

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### "Flexible tool for easy surveys" — 5.0/5

> **Petri** | *18 April 2023* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Mainly easy to use and build surveys, invitations and other small  projects. The system is also capable for larger processes if you are able to use all advanced/sophisticated features.
> 
> **Cons**: Sometimes the email adress is not accepted.
> 
> Small internal surveys from events and training. Some customer surveys about purhace intention and satisfacation. Invitations to events.

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### "Essential tool to capture user satisfaction" — 5.0/5

> **Stein** | *12 March 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Professional tool that helps to design, plan and develop the questionnaire and running the survey. Incl. afterwork with reports and analysis.
All needed functionality in place.
> 
> **Cons**: Not applicable. There was nothing I didn't like...

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2072337/questback)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2072337/questback> |
| de-AT | <https://www.getapp.at/software/2072337/questback> |
| en | <https://www.getapp.com/customer-management-software/a/questback/> |
| en-AE | <https://www.getapp.ae/software/2072337/questback> |
| en-AU | <https://www.getapp.com.au/software/2072337/questback> |
| en-CA | <https://www.getapp.ca/software/2072337/questback> |
| en-GB | <https://www.getapp.co.uk/software/2072337/questback> |
| en-IE | <https://www.getapp.ie/software/2072337/questback> |
| en-NZ | <https://www.getapp.co.nz/software/2072337/questback> |
| en-SG | <https://www.getapp.sg/software/2072337/questback> |
| en-ZA | <https://www.getapp.za.com/software/2072337/questback> |
| fr | <https://www.getapp.fr/software/2072337/questback> |
| fr-BE | <https://fr.getapp.be/software/2072337/questback> |
| fr-CA | <https://fr.getapp.ca/software/2072337/questback> |
| nl | <https://www.getapp.nl/software/2072337/questback> |
| nl-BE | <https://www.getapp.be/software/2072337/questback> |

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