---
description: Learn how parcelLab can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for parcelLab.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: parcelLab Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Shipment Tracking Software](/directory/1691/shipment-tracking/software) > [parcelLab](/software/2072648/parcellab)

# parcelLab

Canonical: https://www.getapp.co.uk/software/2072648/parcellab

> parcelLab is a global leader in post-purchase experience software. We empower the world’s top brands, including IKEA, YETI, Urban Outfitters, and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of parcelLab

parcelLab’s post-purchase platform brings it all together, simplifying operations, boosting efficiency, and keeping customers engaged from checkout to returns.

Retailers who use parcelLab report seeing:
- 42% decrease in WISMO/R inquiries
- 85% higher customer retention
- 5% fewer returns
- 42% increase in repeat orders
- Increased revenue
- Increased website traffic

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: parcelLab
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact parcelLab directly for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Albania, Austria, Bahamas, Belarus, Belgium, Belize, Bosnia & Herzegovina, Bulgaria, Canada, Costa Rica, Croatia, Cuba, Czechia, Denmark, El Salvador, Estonia, Faroe Islands, Finland, France, Germany and 37 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Delivery Estimate
- Delivery Record
- Delivery Tracking
- Email Templates
- For Freight Operations
- For eCommerce
- Generative AI
- Historical Reporting
- Label Printing
- Labeling
- Location Tracking
- Mobile Alerts

## Integrations (22 total)

- 4Seller
- Adobe Commerce
- Attentive
- Bloomreach
- Emarsys
- FedEx Ship Manager
- Global-e
- Gorgias
- Happy Returns
- Klaviyo
- Kustomer
- Metapack
- Rithum
- SAP Commerce Cloud
- Salesforce Commerce Cloud

... and 7 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Shipment Tracking Software](https://www.getapp.co.uk/directory/1691/shipment-tracking/software)

## Alternatives

1. [AfterShip](https://www.getapp.co.uk/software/101825/aftership) — 4.9/5 (466 reviews)
2. [ShipTime](https://www.getapp.co.uk/software/2056001/shiptime) — 4.6/5 (500 reviews)
3. [ParcelWILL](https://www.getapp.co.uk/software/2067866/parcel-panel) — 5.0/5 (53 reviews)
4. [Freightview](https://www.getapp.co.uk/software/100883/freightview) — 4.7/5 (743 reviews)
5. [ShippyPro](https://www.getapp.co.uk/software/130943/shippypro) — 4.7/5 (152 reviews)

## Reviews

### "Our new Go-To communication and returns solution" — 5.0/5

> **Silas** | *28 September 2023* | Apparel & Fashion | Recommendation rating: 9.0/10
> 
> **Pros**: what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers.
> 
> **Cons**: Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it

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### "This is what we were looking for" — 5.0/5

> **Michael** | *11 December 2019* | Machinery | Recommendation rating: 10.0/10
> 
> **Pros**: Basically for every question I had, parcellab had a solution.
We work with them since the beginning and the amount of features is amazing and never ending combination are possible.
> 
> **Cons**: Reporting only works for three months backwards - but as usual - a great solution was found\!

-----

### "Cool solution along SAP Commerce Cloud for all end-customers" — 5.0/5

> **Tatiana** | *18 December 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands
> 
> **Cons**: no cons have been know until today. Especially, when parcelLab is expanding to CIS \& Asia
> 
> very positive and cheery

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2072648/parcellab)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/transportation-logistics-software/a/parcellab/> |
| en-AE | <https://www.getapp.ae/software/2072648/parcellab> |
| en-AU | <https://www.getapp.com.au/software/2072648/parcellab> |
| en-CA | <https://www.getapp.ca/software/2072648/parcellab> |
| en-GB | <https://www.getapp.co.uk/software/2072648/parcellab> |
| en-IE | <https://www.getapp.ie/software/2072648/parcellab> |
| en-NZ | <https://www.getapp.co.nz/software/2072648/parcellab> |
| en-SG | <https://www.getapp.sg/software/2072648/parcellab> |
| en-ZA | <https://www.getapp.za.com/software/2072648/parcellab> |

-----

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