---
description: Learn how ServiceTonic can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceTonic.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceTonic Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [ServiceTonic](/software/2072659/servicetonic)

# ServiceTonic

Canonical: https://www.getapp.co.uk/software/2072659/servicetonic

> ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ServiceTonic

Centralized support ticketing across multiple channels including web, mobile, email, phone, chat, and QR codes
Automates service management processes aligned with ITIL best practices
Increases customer satisfaction through customer web portal, FAQs, and real-time notifications
Provides full visibility and control through customizable dashboards, KPIs, reports, and alerts
Integrates with LDAP, email servers, databases via API for a unified system

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceTonic
- **Founded**: 2009

## Commercial Context

- **Starting Price**: €20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contat ServiceTonic for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Catalan, Czech, Dutch, English, European Portuguese, French, German, Italian, Korean, Polish, Portuguese, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders

## Integrations (1 total)

- DoneTonic

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [Insurance CRM Software](https://www.getapp.co.uk/directory/3083/insurance-crm/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
5. [HelpDesk](https://www.getapp.co.uk/software/116767/helpdesk) — 4.6/5 (180 reviews)

## Reviews

### "ServiceTonic Software for IT Management" — 4.0/5

> **Domenec** | *18 November 2014*
> 
> The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

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### "Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva." — 5.0/5

> **David** | *8 January 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Servicetonic tiene diversas ventajas:
- El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo.
- Total personalización y adaptación a los flujos de trabajo de la empresa.
- Autogestión y autopersonalización para tener máxima eficiencia.
- Es muy sencillo de utilizar.
> 
> **Cons**: Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.
> 
> La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata.
El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos.
A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2072659/servicetonic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/servicetonic/> |
| en-AE | <https://www.getapp.ae/software/2072659/servicetonic> |
| en-AU | <https://www.getapp.com.au/software/2072659/servicetonic> |
| en-CA | <https://www.getapp.ca/software/2072659/servicetonic> |
| en-GB | <https://www.getapp.co.uk/software/2072659/servicetonic> |
| en-IE | <https://www.getapp.ie/software/2072659/servicetonic> |
| en-NZ | <https://www.getapp.co.nz/software/2072659/servicetonic> |
| en-SG | <https://www.getapp.sg/software/2072659/servicetonic> |
| en-ZA | <https://www.getapp.za.com/software/2072659/servicetonic> |

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