---
description: Learn how Calabrio ONE can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Calabrio ONE.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Calabrio ONE Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Calabrio ONE](/software/2073149/calabrio-one-suite)

# Calabrio ONE

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> Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Centre
- CRM
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [Call Tracking Software](https://www.getapp.co.uk/directory/749/call-tracking/software)
- [Quality Management Software](https://www.getapp.co.uk/directory/144/quality-management/software)
- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.getapp.co.uk/directory/3707/call-center-workforce-management/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (865 reviews)
2. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (315 reviews)
4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1758 reviews)
5. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (916 reviews)

## Reviews

### "Calabrio One - WFM , such a great tool\!" — 5.0/5

> **Alexander** | *20 January 2021* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules.
> 
> **Cons**: It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process.

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### "review calabrio" — 5.0/5

> **bridgette** | *20 May 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: schedule change and being able to see my schedule
> 
> **Cons**: System issues like freezing and my schedule not loading
> 
> great I love it and it is perfect and easy to access

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### "Calabrio M1" — 3.0/5

> **madiha** | *20 May 2024* | Government Relations | Recommendation rating: 7.0/10
> 
> **Pros**: It show availability of scheduling and up to date information.
> 
> **Cons**: It doesn't show everyone's information for you to be able to swap

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### "Chanelle's Review" — 5.0/5

> **Chanelle** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: It's easy to use and I can change the days off on my own.
> 
> **Cons**: That I cannot choose the time that I take break and lunch.
> 
> It's been good, I have been using it for 3 years and it's easy to use.

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### "Calabrio ONR review" — 5.0/5

> **Biswajeet** | *20 May 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Its flexible and can be changed easily.
It helps us to manage the workforce of the organization.
It helps us to keep track for the performance.
> 
> **Cons**: It takes time to change the status specially for the employees.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2073149/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/calabrio-one-suite/> |
| en-AE | <https://www.getapp.ae/software/2073149/calabrio-one-suite> |
| en-AU | <https://www.getapp.com.au/software/2073149/calabrio-one-suite> |
| en-CA | <https://www.getapp.ca/software/2073149/calabrio-one-suite> |
| en-GB | <https://www.getapp.co.uk/software/2073149/calabrio-one-suite> |
| en-IE | <https://www.getapp.ie/software/2073149/calabrio-one-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2073149/calabrio-one-suite> |
| en-SG | <https://www.getapp.sg/software/2073149/calabrio-one-suite> |
| en-ZA | <https://www.getapp.za.com/software/2073149/calabrio-one-suite> |
| fr | <https://www.getapp.fr/software/2073149/calabrio-one-suite> |
| fr-BE | <https://fr.getapp.be/software/2073149/calabrio-one-suite> |
| fr-CA | <https://fr.getapp.ca/software/2073149/calabrio-one-suite> |

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