---
description: Learn how Calabrio ONE can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Calabrio ONE.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Calabrio ONE Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Calabrio ONE](/software/2073149/calabrio-one-suite)

# Calabrio ONE

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> Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Centre
- CRM
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [Call Tracking Software](https://www.getapp.co.uk/directory/749/call-tracking/software)
- [Quality Management Software](https://www.getapp.co.uk/directory/144/quality-management/software)
- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.getapp.co.uk/directory/3707/call-center-workforce-management/software)

## Alternatives

1. [Assembled](https://www.getapp.co.uk/software/2058183/assembled) — 4.7/5 (85 reviews)
2. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (264 reviews)
4. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (483 reviews)
5. [Nextiva Contact Center](https://www.getapp.co.uk/software/2049433/nextiva-call-center) — 4.5/5 (112 reviews)

## Reviews

### "Optimizing operations with Calabrio 1" — 5.0/5

> **John** | *20 March 2019* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated.
> 
> **Cons**: Some of the back end configuration is not as straight forward  and intuitive as I would like.
> 
> We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting.

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### "Customer service" — 5.0/5

> **Hassan** | *5 June 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Unified, easy WFM/QM, AI analytics, strong support \& integrations as it helps with literally everything regarding the RTM and scheduling
> 
> **Cons**: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.
> 
> Good Experience, helpful product one of a must have products in our business.

-----

### "Calabrio ONE Review" — 3.0/5

> **Grace** | *20 May 2024* | Medical Practice | Recommendation rating: 3.0/10
> 
> **Pros**: Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
> 
> **Cons**: I do not enjoy the fact that ready-time adherence does not update in a timely manner.
The diagram/bar graph for ready-time adherence is illegible and undecipherable. 
Schedule page requires you to hover over "break" to see the time.
Actual breaks and lunch taken never reflect. You never get a real-time update.
> 
> It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.

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### "Calabrio what to know" — 5.0/5

> **luis** | *20 May 2024* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: the real time scheduling options and time off requests
> 
> **Cons**: there isnt anythign I didnt like about calbrio
> 
> My overall experience was great im still continuing to use it

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### "Everything in one easy program." — 5.0/5

> **Jennifer** | *20 May 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I love the ease and color coding of the time slots. In a call center you switch between several tasks and live channels daily and this is a wonderful way to keep track of where you should be, shift bids, etc.
> 
> **Cons**: I do wish it could integrate notifications into either Slack or Google Chrome; if I have certain items muted because of calls, I will not hear changes to my schedule and I need bigger flashing visual notifications.
> 
> So far my experience using Calabrio has been extremely positive. I was wary at first but this program is very easy to learn and integrates with all of our systems perfectly.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2073149/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/calabrio-one-suite/> |
| en-AE | <https://www.getapp.ae/software/2073149/calabrio-one-suite> |
| en-AU | <https://www.getapp.com.au/software/2073149/calabrio-one-suite> |
| en-CA | <https://www.getapp.ca/software/2073149/calabrio-one-suite> |
| en-GB | <https://www.getapp.co.uk/software/2073149/calabrio-one-suite> |
| en-IE | <https://www.getapp.ie/software/2073149/calabrio-one-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2073149/calabrio-one-suite> |
| en-SG | <https://www.getapp.sg/software/2073149/calabrio-one-suite> |
| en-ZA | <https://www.getapp.za.com/software/2073149/calabrio-one-suite> |
| fr | <https://www.getapp.fr/software/2073149/calabrio-one-suite> |
| fr-BE | <https://fr.getapp.be/software/2073149/calabrio-one-suite> |
| fr-CA | <https://fr.getapp.ca/software/2073149/calabrio-one-suite> |

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