---
description: Learn how optimise-it can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for optimise-it.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: optimise-it Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [optimise-it](/software/2073877/optimise-it)

# optimise-it

Canonical: https://www.getapp.co.uk/software/2073877/optimise-it

> X-Livechat is a solution from Value Added Services within the Ströer X Group. With our chat software we improve your customer experience\!
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of optimise-it

Real-time customer communication with live chat and chatbots
Strengthen customer loyalty 
Solutions for improving customer service, simplifying recruiting, increasing sales, and optimizing marketing
Suitable for large corporations, SMEs, and small businesses
Intuitive and innovative use of chat improves communication and customer experience
Integrates with messaging channels like WhatsApp to reach younger audiences
Chatbot handles initial questions from applicants, improving efficiency

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: optimise-it
- **Founded**: 2002

## Commercial Context

- **Starting Price**: €199.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Unsere Chat-Software ist ist drei Editionen erhältlich. Die erste Editions beginnt preislich ab 199 Euro.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Germany

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.co.uk/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.getapp.co.uk/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Real Person - Online Chat Suite since the beginning of globalization of Web Chat services" — 5.0/5

> **Praveen** | *15 September 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the multiple chats feature which enables you to communicate with multiple customers simultaneously
> 
> **Cons**: Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider
> 
> I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2073877/optimise-it)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/optimise-it/> |
| en-AE | <https://www.getapp.ae/software/2073877/optimise-it> |
| en-AU | <https://www.getapp.com.au/software/2073877/optimise-it> |
| en-CA | <https://www.getapp.ca/software/2073877/optimise-it> |
| en-GB | <https://www.getapp.co.uk/software/2073877/optimise-it> |
| en-IE | <https://www.getapp.ie/software/2073877/optimise-it> |
| en-NZ | <https://www.getapp.co.nz/software/2073877/optimise-it> |
| en-SG | <https://www.getapp.sg/software/2073877/optimise-it> |
| en-ZA | <https://www.getapp.za.com/software/2073877/optimise-it> |

-----

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