---
description: Learn how SanCCS can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for SanCCS.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SanCCS Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [SanCCS](/software/2074443/sanccs)

# SanCCS

Canonical: https://www.getapp.co.uk/software/2074443/sanccs

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2074443/sanccs?page=2)

> SanCCS is the top Contact Center Solution, featuring a Blended Dialer, Ticket Management, Quality Module, and Omni-Channel Integration with platforms like WhatsApp, email, and social media for seamless customer support and enhanced productivity.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of SanCCS

Improves Customer Experiences

Establishing a reliable and consistent means of communication with customers is crucial for building trust and fostering loyalty towards an organization. One effective communication channel is through a call center, which can provide customers with prompt assistance when they encounter issues or need help with a product or service. The convenience of being able to contact the company for support at any given time creates a positive impression on customers and can be a decisive factor in their decision to continue doing business with the organization. SanCCS enhances this experience by integrating multiple communication channels, such as WhatsApp, social media, and email, ensuring that customers can reach support through their preferred method.

Increases Productivity

By having dedicated call agents manage every external customer and business process concern, the rest of your company can focus on their primary tasks, reducing their workload and boosting overall productivity. SanCCS streamlines call management with features like Automated Call Distribution and Dynamic Agent Pacing, ensuring that calls are efficiently routed and handled by the most appropriate agents. This increased productivity can lead to significant cost reductions and substantial savings. Moreover, SanCCS's real-time analytics and reporting tools enable continuous performance monitoring and optimization, further enhancing operational efficiency.

Uplifts Sales

Whether handling inbound or outbound calls, a call center solution can significantly boost sales. Customer service executives can assist customers throughout their purchasing journey, making the process smoother and faster. SanCCS supports this with a Blended Dialer and various dialing modes, allowing agents to effectively manage both sales and support calls. The ability to provide immediate assistance and address customer inquiries in real-time can increase conversion rates and drive sales growth. Additionally, SanCCS's integration with CRM systems ensures that agents have access to relevant customer information, enabling personalized interactions that can further enhance sales efforts.

Easier Lead Generation

Having your executives contact potential leads directly allows for more effective lead generation. By providing real-time, immediate feedback, your team can engage with leads dynamically and qualify them more efficiently than waiting for leads to reach out on their own. SanCCS facilitates this process with advanced features like predictive dialing and API integration, which streamline lead management and improve the overall efficiency of your sales team. The ability to track and analyze lead interactions through the platform's reporting tools helps refine lead generation strategies and improve conversion rates over time.

By leveraging the advanced capabilities of SanCCS, businesses can significantly enhance customer experiences, increase productivity, boost sales, and streamline lead generation efforts, driving overall growth and success.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAN Softwares Pvt Ltd

## Commercial Context

- **Starting Price**: US$18.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, Kenya, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Kapture CX
- LeadSquared
- Salesforce Platform
- Vtiger CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)
- [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software)
- [RMM Software](https://www.getapp.co.uk/directory/1767/remote-monitoring-and-management/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews)

## Reviews

### "Amazing tool" — 5.0/5

> **Mrinal** | *18 April 2024* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Call management feature is very interesting which helped us to monitor and assess quality.
2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.
> 
> **Cons**: Everything is good but still some feature in admin panel need to improve.
> 
> 1\. Good Support from the company during and after onboarding.
2. UX is good and it is user friendly.
3. Simple to implement.
4. MIS reporting is very useful for management.

-----

### "Value for Money Solution" — 5.0/5

> **Pankaj** | *17 April 2024* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident
> 
> **Cons**: Missing out on some AI features which they can implement in their solution to get the lead in the market
> 
> Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

-----

### "Reliable, User-Friendly & Value for Money Solution" — 5.0/5

> **Piyance** | *12 November 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: We’ve been using SanCCS for over a year, and the experience has been excellent. The software is simple to implement, user-friendly, and highly efficient for managing customer communication and internal operations.
> 
> **Cons**: A few improvements in the design and admin panel, along with adding some AI features, could make the experience even better.
> 
> San Softwares provides a value-for-money, reliable, and scalable solution backed by exceptional customer support. Highly recommended for businesses looking to streamline operations and deliver superior customer experiences.

-----

### "SanCCS Review: Excellent Functionality with UI Enhancement Opportunities" — 5.0/5

> **Priyanshu** | *7 October 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10
> 
> **Pros**: At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.
> 
> **Cons**: At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.

-----

### "SanCCS in Customer Experience" — 5.0/5

> **Sudhanshu** | *1 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy.  I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations.
> 
> **Cons**: Minor Enhancement in UI required but acceptable.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2074443/sanccs?page=2)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2074443/sanccs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/sanccs/> |
| en-AE | <https://www.getapp.ae/software/2074443/sanccs> |
| en-AU | <https://www.getapp.com.au/software/2074443/sanccs> |
| en-CA | <https://www.getapp.ca/software/2074443/sanccs> |
| en-GB | <https://www.getapp.co.uk/software/2074443/sanccs> |
| en-IE | <https://www.getapp.ie/software/2074443/sanccs> |
| en-NZ | <https://www.getapp.co.nz/software/2074443/sanccs> |
| en-SG | <https://www.getapp.sg/software/2074443/sanccs> |
| en-ZA | <https://www.getapp.za.com/software/2074443/sanccs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"SanCCS","description":"Overview\n\nSAN Softwares, a renowned company with 25 years of experience in the industry, offers both Hosted and On-Premises Call Center Solutions tailored to meet the dynamic needs of modern businesses. Our flagship product, SanCCS, exemplifies our commitment to innovation and excellence, providing a comprehensive call center solution designed to streamline operations, enhance customer interactions, and drive business growth. Recognized as the best Call Center Software Solution provider in the market today, SAN Softwares ensures that your business stays ahead with advanced, reliable, and widely-accepted solutions.\n\nSanCCS: Empowering Efficient Communication\n\nSanCCS is a robust call center solution that empowers businesses to add agents across various departments and efficiently route calls to optimize workflow and customer service. Whether your business requires a hosted solution or an on-premises setup, SanCCS delivers flexibility, scalability, and performance.\n\nKey Features of SanCCS\n\nBlended Dialer:\n\nSeamlessly handle both inbound and outbound calls with our Blended Dialer. This feature ensures that your agents can efficiently manage customer interactions without switching between different systems, maximizing productivity and response times.\nQuality Module:\n\nMaintain high standards of service with our Quality Module. This tool allows supervisors to monitor, evaluate, and improve agent performance through detailed metrics and reporting. Ensure consistent and excellent customer service with continuous feedback and training.\nCo-Browsing:\n\nEnhance customer support with Co-Browsing capabilities. Agents can securely view and interact with a customer's web browser in real-time, providing instant assistance and resolving issues more effectively. This feature improves customer satisfaction and reduces resolution times.\nOmni-Channel Platform:\n\nSanCCS integrates multiple communication channels into one unified platform. Support your customers across various touchpoints including:\nWhatsApp\nViber\nSocial Media\nE-mail\nFacebook\nSMS\nVideo Calling\nTicket Management Software\nThis omni-channel approach ensures that customers can reach you through their preferred channels, enhancing their experience and engagement.\nAdvanced Functionalities\n\nMultiple Dialing Modes:\n\nSanCCS offers multiple dialing modes such as predictive dialing, progressive dialing, and manual dialing. These modes help optimize agent efficiency and contact rates based on your specific business needs and campaign strategies.\nDynamic Agent Pacing:\n\nAdjust call pacing dynamically to balance workload and maximize agent productivity. This feature ensures that agents are neither overwhelmed nor underutilized, maintaining optimal call flow and service levels.\nAutomated Call Distribution (ACD):\n\nOur ACD system intelligently routes calls to the most appropriate agents or departments based on predefined criteria. This reduces wait times, enhances first-call resolution rates, and improves overall customer satisfaction.\nAPI Integration:\n\nSanCCS supports seamless integration with other business applications and systems through robust APIs. Whether it’s CRM software, helpdesk tools, or any other system, our API integration capability ensures smooth data flow and enhanced operational efficiency.\nMissed Call Auto Call Backs:\n\nNever miss an opportunity with our auto call-back feature. If a call is missed, SanCCS automatically schedules a callback to ensure timely follow-up, enhancing customer experience and retention.\nWhy Choose SanCCS?\n\nComprehensive Solution: SanCCS covers all aspects of call center operations, from handling calls to integrating with various communication channels and business systems.\nScalability: Whether your business is small or large, SanCCS scales effortlessly to meet your growing needs.\nReliability: With 25 years of expertise, SAN Softwares ensures a reliable and robust solution that businesses can trust.\nUser-Friendly: SanCCS boasts an intuitive interface","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/50a18c85-0ef1-4e0e-aaa8-841fec90474c.jpeg","url":"https://www.getapp.co.uk/software/2074443/sanccs","@id":"https://www.getapp.co.uk/software/2074443/sanccs#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"offers":{"price":"18","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/software/2074443/sanccs#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"SanCCS","position":3,"item":"/software/2074443/sanccs","@type":"ListItem"}]}]}
</script>