---
description: Learn how Infradesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Infradesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infradesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Infradesk](/software/2074979/infradesk)

# Infradesk

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> Infradesk is a service desk software that offers complete solutions for ticket management, IT asset management, projects, cost center, chat, mobile app, and more to streamline internal workflows and customer support. It integrates with existing ERP systems and adapts to companies' processes to save time and improve performance. Key features include ticketing, inventory management, internal chat, dashboards, and custom workflows.
> 
> Verdict: Rated **5.0/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Infradesk

Complete solution for ticket management, asset management, projects, cost center, chat, app and more
Integrates with company's ERP system for efficient workflow management
Customizable system that adapts to company's processes
Mobile app for convenient ticket creation and asset registration
Used by companies across multiple industries to improve communication

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 17 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infradesk

## Commercial Context

- **Starting Price**: R$69.90
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese
- **Available Countries**: Brazil

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- Asset Tracking
- Assignment Management
- Automated Routing
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Contract/License Management
- Customisable Forms
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualisation
- Deadline Management
- Drag & Drop

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [Task Management Software](https://www.getapp.co.uk/directory/570/task-management/software)

## Alternatives

1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [Alloy Navigator](https://www.getapp.co.uk/software/113079/alloy-navigator) — 4.5/5 (64 reviews)
4. [TeamDynamix](https://www.getapp.co.uk/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews)
5. [C2](https://www.getapp.co.uk/software/100352/c2-atom) — 4.3/5 (14 reviews)

## Reviews

### "Great" — 5.0/5

> **Edinaldo** | *24 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Of all the facets of infra, the best is functionality and user interaction.
> 
> **Cons**: Not applicable, as infradesk is a powerful tool.

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### "Ferramenta de alta qualidade, excelente para organizar todos os processos da empresa\!" — 5.0/5

> **Cassila Lais** | *2 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: consigo saber exatamente o diagnóstico do que faço e como resolver.
> 
> **Cons**: Eu gostei de tudo, até o momento o infradesk está em disparado em relação a outras ferramentas.
> 
> Suporte excelente, sempre à disposição e como é simples acessar e começar a usar\!

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### "Software muito completo, o Infradesk revolucionou nosso suporte de TI." — 5.0/5

> **Michael** | *11 May 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: O Infradesk descarta a necessidade de utilizar softwares externos, oferecendo alguns recursos como "Agenda" e "Gerenciamento de Projetos" dentro do próprio sistema.
> 
> **Cons**: Não encontramos problemas relevantes ao ponto de citar aqui. A equipe do Infradesk está sempre de prontidão para solucionar os problemas que surgem no dia a dia.
> 
> Extremamente positiva. A equipe do Infradesk sempre atende nossas necessidades e estão sempre atualizando a ferramenta e lançando recursos novos. Parceria fundamental para o sucesso do nosso time.

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### "Avaliação de qualidade Infradesk" — 5.0/5

> **Adriano** | *6 May 2023* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Sistema muito intuitivo, Fácil implementação, organiza as tarefas diárias, amplia e organiza a comunicação entre os setores, Rápido, Ágil, e de baixo custo, ferramenta completa para gerenciamento de tarefas chamados e equipamentos
> 
> **Cons**: Sistema poderia trazer mais opções de relatórios e mais opções de dashboard, trazer a possibilidade de comparativos de gráficos por período de analise.
> 
> Implantamos o Infradesk na empresa no intuito de controlar os chamados para área de TI, e fomos ajudando a melhorar a ferramenta e ampliamos para todas as áreas da empresa, hoje é possível realizar os lançamentos de despesas através do Infradesk com aprovação e controle orçamentário, além de suas funções originais, aperfeiçoando assim o fluxo interno e a comunicação entre ares.

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### "Help Desk Top" — 5.0/5

> **Maicon** | *6 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade, agilidade, visões das solicitações
> 
> **Cons**: O design do sistema é um pouco antogo, poderia ser customizavel tambem cada tipo de cliente
> 
> A experiencia no geral é otima

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2074979/infradesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/infradesk/> |
| en-AE | <https://www.getapp.ae/software/2074979/infradesk> |
| en-AU | <https://www.getapp.com.au/software/2074979/infradesk> |
| en-CA | <https://www.getapp.ca/software/2074979/infradesk> |
| en-GB | <https://www.getapp.co.uk/software/2074979/infradesk> |
| en-IE | <https://www.getapp.ie/software/2074979/infradesk> |
| en-NZ | <https://www.getapp.co.nz/software/2074979/infradesk> |
| en-SG | <https://www.getapp.sg/software/2074979/infradesk> |
| en-ZA | <https://www.getapp.za.com/software/2074979/infradesk> |

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