---
description: Learn how SearchUnify Virtual Assistant (SUVA) can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for SearchUnify Virtual Assistant (SUVA).
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SearchUnify Virtual Assistant (SUVA) Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Virtual Assistant Tools](/directory/3844/virtual-assistant/software) > [SearchUnify Virtual Assistant (SUVA)](/software/2077494/searchunify-virtual-assistant-suva)

# SearchUnify Virtual Assistant (SUVA)

Canonical: https://www.getapp.co.uk/software/2077494/searchunify-virtual-assistant-suva

> SUVA, or SearchUnify Virtual Assistant, is an advanced virtual support agent that provides proactive, context-aware assistance using federated information retrieval. It boasts seamless LLM integration, user personalization, and efficient response generation, aiming to improve self-service resolution rates and reduce support costs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SearchUnify Virtual Assistant (SUVA)

Here are a few features of SearchUnify Virtual Assistant:
- ML-powered query clustering to elevate support interactions
- Scale intelligent interactions with external platforms
- Dynamic decision tree structure
- FRAG™ approach for GenAI responses
- OOTB adapters for live agent handoffs and case creation
- Customize virtual assistant to maintain brand identity
- Comprehensive feedback on responses with user sentiment
- Customize virtual assistant to maintain brand identity
- Feedback on customer experience
- Multi-lingual support

A few more features that differentiate SearchUnify Virtual Assistant from other players in the conversational AI space:
- Intent-driven conversational experiences at scale
- Robust underlying tech architecture with low time-to-value
- Transactional queries can be managed by the bot itself
- Seamless handoffs to a live agent if needed, creates a ticket or community discussion for you
- Understands entities based on user and product taxonomy

SearchUnify Virtual Assistant empowers your customers and employees to quickly and contextually resolve queries by offering:
- Higher support ROI
- Lower user effort
- Reduced L1 caseload
- Low agent burnout
- Improved customer satisfaction (CSAT) and employee satisfaction (ESAT)
- Increased user retention

## About the vendor

- **Company**: Grazitti Interactive Inc.
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$15,000.00
- **Pricing model**: Flat Rate
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Basque, Bulgarian, Catalan, Czech, Danish, Dutch, English, Finnish, French, Galician, German, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish, Thai, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Attended Automation
- Automated Responses
- Chatbot
- Code-free Development
- Configurable Workflow
- Contextual Guidance
- Conversation Intelligence
- Customer Engagement
- Customer Experience Management
- Deep Learning
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Intent Recognition
- Knowledge Management
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing

## Integrations (4 total)

- Higher Logic Vanilla
- Khoros Communities
- ServiceNow IT Service Management
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Virtual Assistant Tools](https://www.getapp.co.uk/directory/3844/virtual-assistant/software)

## Alternatives

1. [micro1](https://www.getapp.co.uk/software/2082072/micro1) — 4.9/5 (226 reviews)
2. [fonio.ai](https://www.getapp.co.uk/software/2079895/fonio-ai) — 4.9/5 (95 reviews)
3. [STAN AI](https://www.getapp.co.uk/software/2074660/stan-ai) — 4.7/5 (13 reviews)
4. [Upfirst](https://www.getapp.co.uk/software/2080730/upfirst) — 5.0/5 (5 reviews)
5. [Wing](https://www.getapp.co.uk/software/2048582/wing) — 4.8/5 (69 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2077494/searchunify-virtual-assistant-suva)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/searchunify-virtual-assistant-suva/> |
| en-AE | <https://www.getapp.ae/software/2077494/searchunify-virtual-assistant-suva> |
| en-AU | <https://www.getapp.com.au/software/2077494/searchunify-virtual-assistant-suva> |
| en-CA | <https://www.getapp.ca/software/2077494/searchunify-virtual-assistant-suva> |
| en-GB | <https://www.getapp.co.uk/software/2077494/searchunify-virtual-assistant-suva> |
| en-IE | <https://www.getapp.ie/software/2077494/searchunify-virtual-assistant-suva> |
| en-NZ | <https://www.getapp.co.nz/software/2077494/searchunify-virtual-assistant-suva> |
| en-SG | <https://www.getapp.sg/software/2077494/searchunify-virtual-assistant-suva> |
| en-ZA | <https://www.getapp.za.com/software/2077494/searchunify-virtual-assistant-suva> |

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