---
description: Learn how DiliGenie can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for DiliGenie.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: DiliGenie Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Project Management Software](/directory/1043/it-project-management/software) > [DiliGenie](/software/2078624/diligenie)

# DiliGenie

Canonical: https://www.getapp.co.uk/software/2078624/diligenie

> DiliGenie’s IT Service Management (ITSM) platform streamlines IT operations with a centralized service desk and automated workflows. It improves incident, change, and problem management, enhances service delivery, and offers real-time insights to help users optimize IT services.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of DiliGenie

Improved Efficiency: Centralized service desk, automated workflows, and AI-driven assistance streamline IT operations, reducing response times and minimizing manual tasks.
Enhanced Service Quality: Incident, problem, and change management modules ensure that IT services are delivered consistently and reliably, reducing downtime and improving user satisfaction.
Proactive Problem Resolution: With advanced analytics and problem management tools, DiliGenie helps organizations prevent incidents before they occur, improving long-term service stability.
Better Visibility and Control: The CMDB and reporting tools provide real-time insights into IT assets, service performance, and trends, allowing IT teams to manage services proactively.
Increased User Satisfaction: A self-service portal and knowledge base enable users to resolve issues quickly and efficiently, reducing reliance on IT staff and improving user experiences.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Diligent Global Tech

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- CMDB
- Calendar Management
- Change Management
- Change Planning
- Change Tracking
- Configuration Management
- Customer Support
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Dashboard
- Dashboard Creation
- Email Alerts
- Email Templates
- For IT Project Management

## Integrations (6 total)

- Clockify
- IBM QRadar Incident Forensics
- ManageEngine OpUtils
- Microsoft Azure
- Microsoft Power BI
- SolarWinds Network Configuration Manager

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Project Management Software](https://www.getapp.co.uk/directory/1043/it-project-management/software)

## Related Categories

- [IT Project Management Software](https://www.getapp.co.uk/directory/1043/it-project-management/software)
- [Change Management Software](https://www.getapp.co.uk/directory/971/change-management/software)
- [Incident Management Software](https://www.getapp.co.uk/directory/1415/incident-management/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)
- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)

## Alternatives

1. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (511 reviews)
2. [Proactivanet](https://www.getapp.co.uk/software/2063855/proactivanet) — 4.8/5 (52 reviews)
3. [ManageEngine Endpoint Central](https://www.getapp.co.uk/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews)
4. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
5. [ServiceNow](https://www.getapp.co.uk/software/9156/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "Best ITSM Tool" — 5.0/5

> **Gowri** | *19 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly and easy to use. All module are good.
> 
> **Cons**: Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
> 
> Very good tool in less expensive, Easy to customise.

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### "DiliGenie Review" — 5.0/5

> **Simon** | *25 September 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: Creating, updating, and reviewing tickets is straight-forward and simple.
> 
> **Cons**: As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though.
> 
> All positive\! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2078624/diligenie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/diligenie/> |
| en-AE | <https://www.getapp.ae/software/2078624/diligenie> |
| en-AU | <https://www.getapp.com.au/software/2078624/diligenie> |
| en-CA | <https://www.getapp.ca/software/2078624/diligenie> |
| en-GB | <https://www.getapp.co.uk/software/2078624/diligenie> |
| en-IE | <https://www.getapp.ie/software/2078624/diligenie> |
| en-NZ | <https://www.getapp.co.nz/software/2078624/diligenie> |
| en-SG | <https://www.getapp.sg/software/2078624/diligenie> |
| en-ZA | <https://www.getapp.za.com/software/2078624/diligenie> |

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