---
description: Learn how GoContact can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for GoContact.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: GoContact Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [GoContact](/software/2079139/gocontact)

# GoContact

Canonical: https://www.getapp.co.uk/software/2079139/gocontact

> GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of GoContact

1\.  Configuration Autonomy: GoContact allows for more than a 40% reduction in campaign implementation costs by decreasing the dependence on IT resources. This autonomy in configuration leads to increased operational flexibility and cost savings.
2.  Agility in Operations: The software enables savings of 32% on technical human resources required to maintain reporting, IVRs, campaigns, and other daily operations. This agility in day-to-day tasks results in improved operational efficiency and resource utilization.
3.  Increased Efficiency: Clients who have switched to GoContact experienced an efficiency increase of over 20%. Furthermore, there was a call time reduction of 15% to 20%, leading to more productive customer interactions and improved service delivery.
4.  Cost Reduction: With a pricing model invoiced based on the maximum monthly peak of licenses, GoContact represents cost savings of 26% on operating costs compared to traditional market standards. This cost-effective approach helps businesses optimize their budget allocation for contact center operations.
5.  Artificial Intelligence Integration: GoContact leverages the power of artificial intelligence to automate up to 70% of responses to frequent requests and repetitive tasks. By allowing agents to focus on more critical matters, the software improves overall efficiency, reduces human resource costs, and enhances the customer experience.

## About the vendor

- **Company**: GoContact

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Portuguese, Spanish
- **Available Countries**: Angola, Australia, Canada, Chile, Colombia, France, Germany, Mexico, Netherlands, Peru, Poland, Portugal, Romania, Spain, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (4 total)

- Dynamics 365 Customer Voice
- Salesforce CTI Toolbar
- Salesforce Communications Cloud
- Salesforce Platform

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Related Categories

- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software)
- [Call Center Workforce Management Software](https://www.getapp.co.uk/directory/3707/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)

## Alternatives

1. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
2. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
3. [RingCX](https://www.getapp.co.uk/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews)
4. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (481 reviews)
5. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2079139/gocontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/gocontact/> |
| en-AE | <https://www.getapp.ae/software/2079139/gocontact> |
| en-AU | <https://www.getapp.com.au/software/2079139/gocontact> |
| en-CA | <https://www.getapp.ca/software/2079139/gocontact> |
| en-GB | <https://www.getapp.co.uk/software/2079139/gocontact> |
| en-IE | <https://www.getapp.ie/software/2079139/gocontact> |
| en-NZ | <https://www.getapp.co.nz/software/2079139/gocontact> |
| en-SG | <https://www.getapp.sg/software/2079139/gocontact> |
| en-ZA | <https://www.getapp.za.com/software/2079139/gocontact> |
| es | <https://www.getapp.es/software/2079139/gocontact> |
| es-CL | <https://www.getapp.cl/software/2079139/gocontact> |
| es-CO | <https://www.getapp.com.co/software/2079139/gocontact> |
| es-MX | <https://www.getapp.com.mx/software/2079139/gocontact> |
| pt | <https://www.getapp.com.br/software/2079139/gocontact> |
| pt-PT | <https://www.getapp.pt/software/2079139/gocontact> |

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