--- description: Learn how CX Genie can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CX Genie. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CX Genie Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [CX Genie](/software/2079275/cx-genie) # CX Genie Canonical: https://www.getapp.co.uk/software/2079275/cx-genie > Cloud-based AI customer support platform for businesses of all sizes, combining no-code chatbot building, live chat, and omnichannel. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CX Genie \* Automates resolution of routine customer inquiries without human assistance, reducing agent workload and allowing support staff to focus on complex cases. \* Provides continuous automated support availability across time zones, ensuring customer inquiries receive responses outside of standard business hours. \* No-code chatbot builder allows non-technical teams to create, configure, and update automated conversation flows without developer involvement. \* Custom knowledge base training enables chatbots to respond with company-specific product, policy, and service information. \* Multi-channel deployment consolidates web, mobile, and messaging platform interactions into a single management interface. \* Live chat handoff transfers conversations from automated flows to human agents when inquiries exceed chatbot scope, preserving conversation context. \* Ticket management system tracks open, pending, and resolved support cases, giving teams visibility into workload and resolution status. \* CRM integration connects customer interaction history with existing contact and account records, supporting informed agent responses. \* Built-in analytics and reporting surface trends in inquiry volume, resolution rates, and agent performance to inform staffing and workflow decisions. \* Modular feature configuration allows businesses to activate only the components relevant to their support operations, supporting both small teams and high-volume environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CX Genie ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Singapore ## Features - AI Copilot - AI/Machine Learning - Automated Responses - Automated Routing - Business Process Automation - CRM - Canned Responses - Chatbot - Code-free Development - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History - Customer Support - Customer Surveys - Customisable Branding - For Sales/Marketing - Help Desk Management - Intent Recognition ## Integrations (12 total) - BigCommerce - Discord - Gmail - Google Sheets - Instagram - Messenger - Shopify - Slack - Telegram - WhatsApp - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) - [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software) - [Workflow Management Software](https://www.getapp.co.uk/directory/566/business-workflow/software) ## Alternatives 1. [ChatGPT](https://www.getapp.co.uk/software/2070494/chatgpt) — 4.4/5 (397 reviews) 2. [Chatbase](https://www.getapp.co.uk/software/2069516/chatbase) — 4.3/5 (73 reviews) 3. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.getapp.co.uk/software/2071616/botsonic) — 4.8/5 (81 reviews) 5. [Wati](https://www.getapp.co.uk/software/2068239/wati) — 4.6/5 (207 reviews) ## Reviews ### "CX Genie is great \!" — 5.0/5 > **Trươ** | *21 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Easy to use. I can only up load my business document and it's worked > > **Cons**: nothing much just some bug issue but the team handle it quick, have soem issue with white label but never mind > > easy to set up , 5 mins you can have your own bot with your data ----- ### "Review from serafimgaming.com" — 3.0/5 > **Yoga** | *19 November 2024* | Consumer Electronics | Recommendation rating: 5.0/10 > > **Pros**: The workflow feature is excellent. However, it can be improved by adding more than five actions to an action message. > > **Cons**: Chatbots take too long to respond to a message. We have a lot of product information in the chatbot. It would help if the chatbot referred to the related information in a workflow. Since you have the recap feature, can it be integrated with the auto-tagging feature? It makes it easier to categorize customers. Do you have any recommendations for third-party Facebook broadcast services? Chatbots tend to have slow response times when handling messages. We have extensive product information available in the chatbot, and it would be beneficial if it could refer to relevant information within a defined workflow. Since you have a recap feature, could it be integrated with an auto-tagging feature? This would simplify the categorization of customers. Also, do you happen to have any recommendations for third-party Facebook broadcast services that could be incorporated into the CX Genie? to incorporate into the CX Genie? > > The chatbot response time is crucial for a smooth experience. Please optimize it where possible. ## Links - [View on GetApp](https://www.getapp.co.uk/software/2079275/cx-genie) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data