--- description: Learn how Customerscore.io can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Customerscore.io. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customerscore.io Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Customerscore.io](/software/2079342/customerscore-io) # Customerscore.io Canonical: https://www.getapp.co.uk/software/2079342/customerscore-io Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2079342/customerscore-io?page=2) > Customerscore.io is a cloud-based AI customer success platform for B2B SaaS teams that delivers daily churn risk and expansion scores. > > Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customerscore.io \* Consolidates customer data from CRM, billing, product analytics, and support tools into a single account view, reducing manual data preparation time for customer success and RevOps teams. \* Scores every account daily on a 1-5 scale for churn risk and expansion potential, giving teams a prioritized, up-to-date picture of portfolio health without manual analysis. \* Surfaces the specific behavioral, product, and billing signals driving each score, so teams understand the reasoning behind every health rating and can act with confidence. \* Identifies at-risk accounts before churn occurs, supporting proactive intervention rather than reactive damage control. \* Surfaces expansion and upsell opportunities across the full customer base, helping revenue teams capture growth within existing accounts. \* Automates monitoring and first-touch outreach via an AI retention agent, allowing small teams to cover large customer bases without adding headcount. \* Automated playbooks support email outreach with multi-language content, merge tags, open and click tracking, and unsubscribe links, covering compliance and personalization at scale. \* Smart alerts via Slack and email notify teams of significant account shifts in real time, reducing the risk of missed signals. \* Pushes scored insights directly into existing CRM and communication tools (HubSpot, Salesforce, Intercom, Slack), so teams do not need to migrate or rebuild workflows. \* AI chatbot accepts natural-language queries about the customer base, enabling fast, ad-hoc analysis without writing reports or running manual exports. \* MCP (Model Context Protocol) integration connects scored account data to external AI workflows and agents, extending platform intelligence into broader automation stacks. \* Customer Rooms provide structured per-account onboarding and progress tracking, supporting consistent customer engagement across the portfolio. \* Two-level hierarchy tracking covers both company accounts and individual users, giving teams visibility at the right level of granularity. \* Flat ARR-based pricing with no per-seat fees keeps costs predictable as team size or customer base grows. \* ISO 27001 certification and full GDPR compliance support security reviews and procurement approval processes. \* EU-hosted infrastructure and white-glove onboarding with hands-on training reduces time to value, with live setup achievable in days. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerscore.io ## Commercial Context - **Starting Price**: €119.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Czechia ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Behavior Analytics - Behaviour Tracking - Behavioural Analytics - Behavioural Targeting - CRM - Campaign Management - Campaign Personalisation - Campaign Segmentation - Cancellation Management - Checklists - Churn Management - Client Management ## Integrations (9 total) - Amplitude Analytics - Chargebee - Customer.io - Delphi AI - Fin - HubSpot Sales Hub - Mixpanel - PostHog - Salesforce CRM Connector ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Success Software](https://www.getapp.co.uk/directory/959/customer-success/software) ## Related Categories - [Customer Retention Software](https://www.getapp.co.uk/directory/3876/customer-retention/software) - [Product Analytics Tools](https://www.getapp.co.uk/directory/3791/product-analytics/software) - [Onboarding Software](https://www.getapp.co.uk/directory/730/onboarding/software) - [Client Onboarding Software](https://www.getapp.co.uk/directory/3839/client-onboarding/software) - [Customer Data Platforms (CDP)](https://www.getapp.co.uk/directory/1425/customer-data-platform/software) ## Alternatives 1. [Braze](https://www.getapp.co.uk/software/2052401/appboy) — 4.7/5 (168 reviews) 2. [Custify](https://www.getapp.co.uk/software/128095/custify) — 4.9/5 (135 reviews) 3. [Emma by Marigold](https://www.getapp.co.uk/software/571/emma) — 4.2/5 (157 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [BlueConic](https://www.getapp.co.uk/software/2083383/blueconic) — 4.2/5 (17 reviews) ## Reviews ### "Playbooks and alerts give our team focus and clarity" — 5.0/5 > **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. > > **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. > > Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. ----- ### "Powerful, Practical, and Priced Right" — 5.0/5 > **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Functionality, support, design, UX, everything :) > > **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better. > > I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice ----- ### "End‑to‑end retention and upsell automation" — 4.0/5 > **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process. > > **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. > > It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. ----- ### "Efficient onboarding with actionable customer insights" — 4.0/5 > **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. > > **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. > > Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. ----- ### "Highly able customer health monitoring tool" — 5.0/5 > **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. > > **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. > > I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2079342/customerscore-io?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2079342/customerscore-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data