--- description: Learn how Customerscore.io can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Customerscore.io. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customerscore.io Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Customerscore.io](/software/2079342/customerscore-io) # Customerscore.io Canonical: https://www.getapp.co.uk/software/2079342/customerscore-io Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2079342/customerscore-io?page=2) > Customerscore is an AI Customer Success platform for B2B SaaS. It predicts which customers will churn and which are ready to expand, explains the drivers behind every prediction, and turns the signals into alerts, playbooks, and tasks. Your team logs in and knows who needs attention this week. > > Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customerscore.io Weekly priority list: log in and see which accounts need attention, across onboarding, renewals, and expansion. Predictive scoring: churn-risk and upsell scores (1 to 5) recalculated daily, from models trained on tens of thousands of SaaS users. Explainable predictions: every score shows its drivers, e.g. "usage dropped 60% in 30 days", so CSMs enter conversations prepared. Full-base coverage: one CSM can watch thousands of accounts, including the long tail that used to churn unnoticed. Automated follow-through: Slack alerts, personalized email playbooks, and tasks with owners and due dates. Customer Rooms: shared onboarding workspaces with a mutual action plan, one link, no login for the customer. Works in your stack: two-way sync with HubSpot, Salesforce, and Pipedrive; data from Stripe, Mixpanel, PostHog, Intercom, and more. Founder-led implementation: the people who built the models connect your data and tune them to your business. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerscore.io ## Commercial Context - **Starting Price**: €119.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Behavior Analytics - Behaviour Tracking - Behavioural Analytics - Behavioural Targeting - CRM - Campaign Management - Campaign Personalisation - Campaign Segmentation - Cancellation Management - Checklists - Churn Management - Client Management ## Integrations (7 total) - Amplitude - Chargebee - HubSpot CRM - Mixpanel - Segment - SendGrid - Stripe ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Success Software](https://www.getapp.co.uk/directory/959/customer-success/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software) - [Customer Data Platforms (CDP)](https://www.getapp.co.uk/directory/1425/customer-data-platform/software) - [Client Onboarding Software](https://www.getapp.co.uk/directory/3839/client-onboarding/software) - [Customer Retention Software](https://www.getapp.co.uk/directory/3876/customer-retention/software) - [Customer Success Software](https://www.getapp.co.uk/directory/959/customer-success/software) ## Alternatives 1. [Braze](https://www.getapp.co.uk/software/2052401/appboy) — 4.7/5 (168 reviews) 2. [Emma by Marigold](https://www.getapp.co.uk/software/571/emma) — 4.2/5 (156 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Custify](https://www.getapp.co.uk/software/128095/custify) — 4.9/5 (128 reviews) 5. [BlueConic](https://www.getapp.co.uk/software/2083383/blueconic) — 4.3/5 (16 reviews) ## Reviews ### "Playbooks and alerts give our team focus and clarity" — 5.0/5 > **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. > > **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. > > Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. ----- ### "Powerful, Practical, and Priced Right" — 5.0/5 > **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Functionality, support, design, UX, everything :) > > **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better. > > I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice ----- ### "End‑to‑end retention and upsell automation" — 4.0/5 > **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process. > > **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. > > It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. ----- ### "Efficient onboarding with actionable customer insights" — 4.0/5 > **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. > > **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. > > Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. ----- ### "Highly able customer health monitoring tool" — 5.0/5 > **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. > > **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. > > I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2079342/customerscore-io?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2079342/customerscore-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data