--- description: Learn how Leaptree Optimize can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Leaptree Optimize. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Leaptree Optimize Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Leaptree Optimize](/software/2080898/leaptree-optimize) # Leaptree Optimize Canonical: https://www.getapp.co.uk/software/2080898/leaptree-optimize Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2080898/leaptree-optimize?page=2) > Leaptree Optimize is a Customer Experience QA and performance management solution designed to help customer service, support, and sales teams enhance quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize enables teams to score more customer interactions, providing faster insights and actionable feedback. > > Verdict: Rated **4.8/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Leaptree Optimize Increase CX QA coverage – Analyze more interactions without increasing workload. Boost CSAT and compliance – Identify issues faster and implement proactive coaching. Enhance agent productivity – Free up time for meaningful coaching and performance improvements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 12 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Leaptree - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$900.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Ireland ## Features - AI/Machine Learning - Activity Dashboard - Agent Interface - Call Monitoring - Collaboration Tools - Customer Experience Management - Employee Coaching Tools - Feedback Management - Interaction Tracking - KPI Monitoring - Leaderboards - Multi-Channel Communication - Multiple Scoring Models - Quality Management - Queue Management - Real-Time Updates - Reporting/Analytics - Screen Recording - Third-Party Integrations - Workforce Management ## Integrations (7 total) - Amazon Connect - Avaya Cloud Office - Avaya Experience Platform - Five9 - Natterbox - RingCentral Engage Digital - RingCentral Engage Voice ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Contact Center Quality Assurance Software](https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software) ## Alternatives 1. [Playvox](https://www.getapp.co.uk/software/108425/playvox) — 4.8/5 (109 reviews) 2. [VQ Online](https://www.getapp.co.uk/software/2062858/vq-online) — 4.7/5 (18 reviews) 3. [Medallia Agent Connect](https://www.getapp.co.uk/software/2036983/stella-connect) — 4.9/5 (18 reviews) 4. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Avaya Cloud Office](https://www.getapp.co.uk/software/2062969/avaya-ip-office) — 4.2/5 (45 reviews) ## Reviews ### "Leaptree – Reliable, Insightful, and Easy to Use" — 5.0/5 > **Rafael** | *17 September 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Implementing Leaptree has been a huge step forward for our QA program. The platform makes it simple to design scorecards, schedule reviews, and generate meaningful insights without the complexity of manual tracking. Its automation and reporting tools have helped us identify trends quickly and act on them with confidence. The support team was attentive and thorough during onboarding, ensuring the system was aligned to our processes from the start. Since then, we’ve seen stronger agent development, improved consistency, and a more structured approach to quality across our operations. > > **Cons**: here’s nothing I would call a dislike. The tool has been reliable and easy to use, and any small adjustments we needed were quickly supported by the Leaptree team. > > Leaptree is a well-rounded, Salesforce-native solution that I would recommend to any team aiming to strengthen their QA framework. ----- ### "Leaptree helped us when we really needed it." — 5.0/5 > **Sammy** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What I value most about Leaptree Optimize is how it’s helped us foster a culture of continuous improvement. Our leadership can now give consistent, structured feedback, and agents are more engaged in their own development. > > **Cons**: What I liked least was really on our side, in that we had to use a very base model at the time for cost reasons. > > Implementing Leaptree Optimize in our organization was a pleasant surprise when recommended by our internal team working on our Salesforce platform. It worked very well for how we approached quality assurance and performance management. As someone responsible for overseeing our customer service team, I really appreciate how easy it was to build custom QA scorecards that align with our specific goals. The integration with Salesforce was seamless, which saved us a lot of time pulling call data and customer interactions for review. The dashboards are clear and actionable, giving me a quick snapshot of how agents are performing and where coaching is needed. The reporting features have also made it much easier to track trends and flag issues before they escalate. There was a bit of a learning curve when we first set it up, but once we tailored it to our workflows, it became an indispensable tool in our QA process. It’s definitely had a positive impact on both team performance and customer experience. ----- ### "The Future of QA" — 5.0/5 > **Temple** | *24 September 2025* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: Leaptree became an essential tool for our comprehensive quality assessments. I’m less experienced with Salesforce and found Leaptree to be easy to understand and implement for my team. This tool massively improved our agent coaching by identifying key areas of improvement. I would recommend this product to any team wanting to enhance their customer service. > > **Cons**: I would like to have seen more trainings on the features. There were some features my QA team had a hard time figuring out. For example, if a scorecard was rejected the new generated card would always go to the same QA’er regardless of who rejected it. > > My overall experience was very positive and highly impactful. I do wish there were trainings to understand more in depth the capabilities and possibilities of Leaptree. ----- ### "A non-negotiable tool for any Salesforce-first Customer Operations team." — 5.0/5 > **Anton** | *10 December 2025* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Truly 100% Salesforce Native: This is the game-changer. It eliminated the security and integration headaches we had with external QA software. Our data is secure and consistent, residing entirely within the Salesforce platform. No-Code Scorecard Builder: Our business users (not IT) can create and modify complex, customized QA scorecards in minutes. This agility is key for our rapidly changing environment. Immediate ROI: The time saved on manual sampling and the efficiency gained from its automated workflows have given us a quick and measurable return on investment. > > **Cons**: Like any powerful tool, it takes a small amount of time to fully leverage all the advanced reporting capabilities, but the foundational use is extremely quick. > > As VP of Customer Operations \& BI, I was looking for a solution to standardize quality across our multi-site contact center (US and South Africa). Leaptree Optimize delivered. The platform is intuitive, provides robust, actionable reporting, and the personalized agent dashboards (with gamification) have genuinely driven performance uplift. If you are serious about CX quality and run your business on Salesforce, this is a must-have. ----- ### "Amazing QA Solution" — 5.0/5 > **Shweta** | *4 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Leaptree is an intuitive and highly efficient QA tool that helps significantly streamline the quality assurance processes. The platform allows for seamless setup of multiple scorecards and automated scheduling, ensuring a structured and predictive approach to QA > > **Cons**: Certain features like screen recording, translating etc are missing. > > Leaptree has become an essential component of our QA program, bringing greater efficiency, organization, and clarity to our workflows. If you're looking for a comprehensive solution to optimize your QA process, this platform is definitely amazing. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/2080898/leaptree-optimize?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2080898/leaptree-optimize) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data