---
description: Learn how SparrowDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for SparrowDesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SparrowDesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SparrowDesk](/software/2083140/sparrowdesk)

# SparrowDesk

Canonical: https://www.getapp.co.uk/software/2083140/sparrowdesk

> SparrowDesk is an AI-powered customer support platform with Zoona AI—an agentic AI that autonomously resolves queries, automates workflows, and helps teams deliver faster, smarter, and scalable support.

SparrowDesk empowers businesses to deliver faster resolutions, personalized support experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SparrowDesk

SparrowDesk delivers powerful benefits by combining AI automation with agentic intelligence powered by Zoona AI:

1. Autonomous Query Resolution with Agentic AI

Zoona AI acts as an intelligent agent that can independently resolve customer queries, reducing dependency on manual intervention and enabling true AI-driven support.

2. Faster Response \& Resolution Times

AI-powered reply suggestions, automated workflows, and intelligent prioritization ensure customers get faster and more accurate responses.

3. Unified Multi-Channel Support

Centralize all customer conversations—email, chat, and more—into one platform for complete visibility and seamless management.

4. Reduced Manual Workload

Zoona AI automates repetitive tasks such as ticket categorization, routing, follow-ups, and responses, freeing up agents to focus on complex issues.

5. Continuous Learning \& Improvement

Zoona AI learns from every interaction, improving response accuracy, personalization, and efficiency over time.

6. Scalable Support Operations

Handle increasing ticket volumes without increasing team size. Agentic AI ensures consistent support quality even at scale.

7. Enhanced Agent Productivity

Empower your support team with AI assistance, real-time insights, and collaboration tools that streamline workflows.

8. Proactive Customer Support

Move beyond reactive support. Zoona AI identifies patterns, predicts issues, and helps teams address problems before they escalate.

9. Consistent Customer Experience

Deliver uniform, high-quality support across all touchpoints with AI-driven standardization and intelligent automation.

10. Data-Driven Decision Making

Gain actionable insights into support performance, customer behavior, and operational efficiency to continuously optimize your support strategy.

## About the vendor

- **Company**: SurveySparrow
- **Location**: Palo Alto, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$16.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price: $16 per seat, per month (billed annually) – Starter plan; includes Email \& Live Chat, Shared Inbox, Contact Segmentation.​

Professional: $49 per seat, per month (billed annually) – everything in Starter plus Advanced Email Configuration and SLAs.​

Enterprise: $89 per seat, per month (billed annually) – everything in Professional plus Multiple Help Centers and Private Help Center.​

Add-ons (Luna AI):

AI Agent: $0.70 per resolution.

AI Copilot: $16 per seat, per month (billed annually).
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, France, Germany, Netherlands, Singapore, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Automated Routing
- Customer Communication
- Dashboard
- Inbox Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Real-time Consumer-facing Chat
- Support Ticket Management
- Ticket Management

## Support Options

- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [IT Ticketing Systems Software](https://www.getapp.co.uk/directory/3479/it-ticketing-systems/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [TeamSupport](https://www.getapp.co.uk/software/8670/teamsupport) — 4.5/5 (848 reviews)
4. [Front](https://www.getapp.co.uk/software/102177/front) — 4.5/5 (286 reviews)
5. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4079 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2083140/sparrowdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2083140/sparrowdesk> |
| de-AT | <https://www.getapp.at/software/2083140/sparrowdesk> |
| en | <https://www.getapp.com/customer-service-support-software/a/sparrowdesk/> |
| en-AE | <https://www.getapp.ae/software/2083140/sparrowdesk> |
| en-AU | <https://www.getapp.com.au/software/2083140/sparrowdesk> |
| en-CA | <https://www.getapp.ca/software/2083140/sparrowdesk> |
| en-GB | <https://www.getapp.co.uk/software/2083140/sparrowdesk> |
| en-IE | <https://www.getapp.ie/software/2083140/sparrowdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2083140/sparrowdesk> |
| en-SG | <https://www.getapp.sg/software/2083140/sparrowdesk> |
| en-ZA | <https://www.getapp.za.com/software/2083140/sparrowdesk> |
| es | <https://www.getapp.es/software/2083140/sparrowdesk> |
| es-CL | <https://www.getapp.cl/software/2083140/sparrowdesk> |
| es-CO | <https://www.getapp.com.co/software/2083140/sparrowdesk> |
| es-MX | <https://www.getapp.com.mx/software/2083140/sparrowdesk> |
| fr | <https://www.getapp.fr/software/2083140/sparrowdesk> |
| fr-BE | <https://fr.getapp.be/software/2083140/sparrowdesk> |
| fr-CA | <https://fr.getapp.ca/software/2083140/sparrowdesk> |
| nl | <https://www.getapp.nl/software/2083140/sparrowdesk> |
| nl-BE | <https://www.getapp.be/software/2083140/sparrowdesk> |

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