---
description: Learn how 8returns can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for 8returns.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 8returns Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/3867/returns-management-rms/software) > [8returns](/software/2084191/8returns)

# 8returns

Canonical: https://www.getapp.co.uk/software/2084191/8returns

> 8returns is a specialist returns platform that automates your returns process, gives customers a smooth self‑service experience, and helps you retain more revenue from every order. Connect your shop, WMS and ERP to replace manual work, reduce support tickets and gain clear returns insights.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of 8returns

• Automate the entire returns process: Replace manual emails, spreadsheets and one‑off solutions with configurable workflows that handle approvals, routing, notifications and label/QR creation at scale.
• Deliver a seamless self‑service experience: Offer customers a branded Self‑Serve returns portal where they can initiate returns, choose options and track status without contacting support, reducing tickets and response times.
• Fit returns into your existing tech stack: Connect 8returns to Shopify, Shopware, SAP Commerce Cloud, Salesforce Commerce Cloud or custom shops, as well as WMS/3PL, ERP and carriers, without replatforming.
• Handle complex policies and edge cases: Use dynamic rules by country, product type, customer segment or channel to manage multi‑warehouse routing, cross‑border returns, bundles, partial returns, opened items and more.
• Increase revenue retention on every return: Enable exchanges, store credit and Shop Now flows directly in the returns journey so customers stay with your brand instead of taking a simple refund.
• Reduce operational cost and errors: Standardized processes, automation and clear data reduce manual handling, mis‑routed parcels and repeated customer contacts, saving time for operations and support teams.
• Gain full visibility into returns performance: Use dashboards for return rates, reasons, cost per return and retained revenue to identify problem products, optimize policies and lower avoidable returns over time.
• Support multiple brands, warehouses and markets: Manage returns centrally across several shops, brands, locations and countries with consistent rules, while still tailoring the customer experience to each market.

## About the vendor

- **Company**: 8returns

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: 8returns offers simple, transparent pricing that scales with your brand. You can start with a plan tailored to your return volume and feature needs, and upgrade as you grow – without long‑term lock‑in or hidden fees. All plans include a branded self‑service returns portal, core automation and integrations, with advanced options like exchanges, store credit and analytics available on higher tiers. Pricing is based primarily on monthly returns volume and feature scope, so you only pay for what you actually use while keeping the flexibility to adapt your setup as your business evolves.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- API
- Accounting Integration
- Air Shipping
- Alerts/Notifications
- Customer Portal
- Data Visualisation
- Exchange Management
- Freight Shipping
- Generative AI
- Ground Shipping
- Inventory Management
- Label Printing
- Order Tracking
- Payment Processing
- Product Data Management
- Quality Control
- Refund Management
- Refund Opportunity Identification
- Reporting/Analytics
- Self Service Portal

## Integrations (21 total)

- Blue Yonder Warehouse Management
- Descartes Peoplevox
- Descartes pixi
- Gorgias
- Klaviyo
- Magento 2 Order Management
- PayPal
- Pickware
- SCM-Manager
- Sendcloud
- Shopify
- Shopware
- Stripe
- Stripe Billing
- WooCommerce

... and 6 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Returns Management Software (RMS)](https://www.getapp.co.uk/directory/3867/returns-management-rms/software)

## Related Categories

- [Returns Management Software (RMS)](https://www.getapp.co.uk/directory/3867/returns-management-rms/software)
- [Product Analytics Tools](https://www.getapp.co.uk/directory/3791/product-analytics/software)

## Alternatives

1. [Redo](https://www.getapp.co.uk/software/2079031/redo) — 4.9/5 (17 reviews)
2. [ReturnGO](https://www.getapp.co.uk/software/2052661/returngo) — 5.0/5 (29 reviews)
3. [AfterShip](https://www.getapp.co.uk/software/101825/aftership) — 4.9/5 (466 reviews)
4. [Swap Commerce](https://www.getapp.co.uk/software/2073150/swap-commerce) — 5.0/5 (14 reviews)
5. [Narvar](https://www.getapp.co.uk/software/2052847/narvar) — 4.7/5 (58 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2084191/8returns)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/8returns/> |
| en-AE | <https://www.getapp.ae/software/2084191/8returns> |
| en-AU | <https://www.getapp.com.au/software/2084191/8returns> |
| en-CA | <https://www.getapp.ca/software/2084191/8returns> |
| en-GB | <https://www.getapp.co.uk/software/2084191/8returns> |
| en-IE | <https://www.getapp.ie/software/2084191/8returns> |
| en-NZ | <https://www.getapp.co.nz/software/2084191/8returns> |
| en-SG | <https://www.getapp.sg/software/2084191/8returns> |
| en-ZA | <https://www.getapp.za.com/software/2084191/8returns> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/GetApp"]},{"name":"8returns","description":"8returns is a specialist returns platform for modern ecommerce brands. We focus solely on returns and plug into your existing tech stack to automate operations, deliver a smooth self‑service experience, and help you retain more revenue from every order.\n\nInstead of managing returns through emails, spreadsheets, basic carrier portals or fulfillment provider tools, 8returns provides a branded Self‑Serve returns portal plus a powerful rules and workflow engine that handle returns end‑to‑end. Customers can easily start a return, choose their preferred option, and track status without contacting support. Your operations, support and finance teams work from a single source of truth with clear data and automated steps.\n\n8returns integrates with Shopify as well as non‑Shopify systems such as Shopware, SAP Commerce Cloud, Salesforce Commerce Cloud and custom shops. Via APIs we also connect to WMS/3PL, ERP and carriers, so you can orchestrate returns across multiple warehouses, countries and delivery partners without changing your existing stack.\n\nWith dynamic rules you control who can return what, when and how: by country, product type, order value, customer segment, or sales channel. Workflows automate approvals, fraud or exception checks, routing to the right warehouse or hub, and the creation of labels or QR codes. This reduces manual work, errors and response times, while giving customers a transparent, reliable process.\n\nBeyond basic refunds, 8returns enables powerful retention options. Shoppers can exchange products, choose incentivized store credit or place a new order directly from the returns flow. This keeps more revenue in your business and turns a negative experience into a chance to build loyalty. For brands with higher return volumes, you can configure different incentives or flows for VIP customers, specific product categories or markets.\n\nBuilt‑in analytics give you visibility into why products are coming back and what returns really cost. Dashboards show return rates, reasons, costs per return, revenue retained through exchanges or store credit, and performance by product, country or customer segment. These insights help you improve product pages, sizing, assortment and policies, and reduce avoidable returns over time.\n\n8returns is designed to support both fast‑growing DTC brands and mid‑market/enterprise merchants with complex setups. Whether you run one store or multiple brands and warehouses, 8returns acts as the returns layer on top of your existing systems, so you don’t need to replatform to fix returns.\n\nTypical use cases include:\n-   Replacing manual, email‑based returns with a standardized, automated process\n-   Moving beyond basic 3PL or carrier portals that only generate labels and refunds\n-   Adding exchanges, store credit and Shop Now flows to increase revenue retention\n-   Managing returns across multiple warehouses, 3PLs and countries with unified rules\n-   Providing localised, branded returns experiences while keeping central control\n\nBy combining automation, self‑service and deep integration with your ecommerce stack, 8returns helps you lower operational costs, improve customer satisfaction, and make returns a controllable part of a profitable ecommerce business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1c0c6a3d-345b-4938-a8a0-29267d38ae67.png","url":"https://www.getapp.co.uk/software/2084191/8returns","@id":"https://www.getapp.co.uk/software/2084191/8returns#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"offers":{"price":"99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.uk/software/2084191/8returns#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Returns Management Software (RMS)","position":2,"item":"/directory/3867/returns-management-rms/software","@type":"ListItem"},{"name":"8returns","position":3,"item":"/software/2084191/8returns","@type":"ListItem"}]}]}
</script>