---
description: Learn how Qualicore can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Qualicore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Qualicore Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Qualicore](/software/2093172/qualicore)

# Qualicore

Canonical: https://www.getapp.co.uk/software/2093172/qualicore

> QUALICORE is a quality assurance platform designed for call centres and business process outsourcing operations. The software provides live call scoring with weighted criteria, automated coaching plan generation, and auto-escalation capabilities that detect consecutive failures and score patterns. It includes compliance features for POPIA, GDPR, and labour law requirements, with timestamped audit trails for evaluations, coaching sessions, and written warnings.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Qualicore

Enables real-time call scoring, automated coaching plans, and instant escalation management, streamlining quality assurance for contact centres and BPOs.
Delivers full compliance with POPIA and labour law requirements through comprehensive audit trails, timestamped records, and legally defensible documentation.
Reduces manual admin work by automating billing, invoicing, and scorecard configuration, allowing teams to focus on performance improvement.
Supports multi-tenant operations with secure, branded environments for each client, ensuring data isolation and tailored reporting.
Integrates seamlessly with leading CRMs, telephony, helpdesk, and productivity tools, enhancing workflow efficiency without disrupting existing systems.

## About the vendor

- **Company**: ECONX GROUP

## Commercial Context

- **Starting Price**: ZAR 149.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: QUALICORE is priced per active agent, per month — billed in South African Rand (ZAR) with VAT-compliant invoicing. You only pay for agents who were active during the billing period. No setup fees. No implementation costs. No lock-in contracts.
Pricing scales with your team: the more agents you run, the lower your per-agent rate. Volume discounts are applied automatically at billing — no negotiation required.
How billing works
At the end of each billing period, QUALICORE counts your active agents and generates a tax invoice automatically. The invoice is emailed to your billing contact with a full line-item breakdown including any applicable volume discounts, loyalty credits, and VAT at 15%. No manual counting. No spreadsheets. No admin work on your end.
Plan overview
Starter — ZAR 149 per agent/month
Built for small call centres running their first structured QA programme. Includes core scoring, fatal-fail enforcement, evaluation history, and email support. Ideal for teams of 1–14 agents getting off spreadsheets and into a proper QA workflow.
Growth — ZAR 129 per agent/month
For growing teams that need more. Includes everything in Starter plus automated coaching plans, agent sign-off workflows, and escalation queue access. Designed for teams of 15–49 agents where QA is becoming a daily operational discipline rather than a weekly admin task.
Professional — ZAR 109 per agent/month
The full platform for established contact centres. Includes all Growth features plus advanced reporting, multi-scorecard management, full audit trail exports, and priority email support. Built for teams of 50–99 agents where QA, compliance, and performance management are formally integrated.
Enterprise — Custom pricing
For operations running 100+ agents, multi-client BPO environments, or teams requiring custom scorecard migration, dedicated account management, SLA-backed support, or bespoke integrations. Contact us for a scoped quote.
What's included across all paid plans
— Weighted, multi-section scorecards (no-code configuration)
— Hard fatal-fail enforcement at the engine level
— Real-time live score tracking during evaluation
— Evaluation history and submission audit trail
— Agent performance dashboard
— POPIA and LRA-compliant documentation
— 35+ integrations (Salesforce, Genesys, Five9, Twilio, Slack, Teams, Zendesk, and more)
— REST API and webhook access
— Free scorecard migration
— Setup within 24 hours
Free trial
All plans include a 30-day free trial. No credit card required. Full platform access from day one. If you choose not to upgrade at the end of your trial, your account is suspended and your data is retained for 90 days. No automatic charges.
Currency \& VAT
All pricing is in South African Rand (ZAR) and excludes 15% VAT. VAT is calculated and displayed on every invoice. International clients can be quoted in USD, GBP, or EUR — contact us for a currency-specific quote.
Cancellation
Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends at the period close. Data export is available on request before account closure.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Argentina, Bahrain, Benin, Bosnia & Herzegovina, British Virgin Islands, Burkina Faso, China, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, Finland, Guinea, Guinea-Bissau, India, Indonesia, Liechtenstein, Martinique, Palestinian Territories and 19 more

## Features

- Activity Dashboard
- Call Monitoring
- Customer Experience Management
- Employee Coaching Tools
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics

## Integrations (4 total)

- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Salesforce Work.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Center Quality Assurance Software](https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2093172/qualicore)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/qualicore/> |
| en-AE | <https://www.getapp.ae/software/2093172/qualicore> |
| en-AU | <https://www.getapp.com.au/software/2093172/qualicore> |
| en-CA | <https://www.getapp.ca/software/2093172/qualicore> |
| en-GB | <https://www.getapp.co.uk/software/2093172/qualicore> |
| en-IE | <https://www.getapp.ie/software/2093172/qualicore> |
| en-NZ | <https://www.getapp.co.nz/software/2093172/qualicore> |
| en-SG | <https://www.getapp.sg/software/2093172/qualicore> |
| en-ZA | <https://www.getapp.za.com/software/2093172/qualicore> |

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It provides comprehensive tools for evaluating agent performance, managing coaching workflows, tracking regulatory compliance and automating escalation processes. The platform supports multi-region compliance requirements including the Protection of Personal Information Act, the General Data Protection Regulation and the Labour Relations Act. Developed by Econx Group (Pty) Ltd, a South African technology company specialising in workforce quality management, the system addresses the complex operational needs of the contact centre industry.\nQualicore features live quality assurance scoring that enables teams to assess calls in minutes using weighted criteria, fatal-fail detection and automatic escalation triggers with results available to supervisors in real time. The no-code scorecard builder allows organisations to configure evaluation forms aligned with internal quality frameworks without technical intervention. Five auto-escalation algorithms monitor consecutive failures, score declines and category-specific repeats to flag agents for review before performance deteriorates. Failed evaluations automatically generate structured coaching plans that supervisors can manage and close, while agent acknowledgements are recorded. Comprehensive audit logging timestamps and attributes every action including evaluations, coaching sessions, written warnings and acknowledgements to create legally defensible documentation for compliance audits and labour disputes. The multi-tenant architecture delivers isolated environments for each client with branded scorecards, separate user access and independent reporting structures. Role-based dashboards present agents with performance trends, supervisors with key performance indicators and teams with aggregated reports. Escalation queues prioritise interventions based on severity and timing.\nQualicore integrates seamlessly with over thirty-five third-party business applications across customer relationship management, telephony, communications, productivity, business intelligence, storage, identity management and support platforms. CRM integrations include Salesforce, HubSpot, Zoho CRM and Microsoft Dynamics three sixty-five to synchronise quality scores, coaching events and escalation data with contact and opportunity records. Telephony connections with Genesys Cloud, Five9, Twilio Flex, Amazon Connect and Avaya OneCloud enable call detail record ingestion, recording retrieval and call identifier association. Communications integrations support WhatsApp Business notifications, Slack alerts and Microsoft Teams adaptive cards, as well as configurable email delivery via SMTP or SES. Productivity suite links to Google Workspace and Microsoft three sixty-five provide single sign-on authentication, calendar scheduling for coaching and cloud storage access for recordings. Business intelligence tools such as Power BI, Tableau and Looker receive anonymised data for advanced analytics, with Snowflake integration planned for enterprise-scale data warehousing. Storage options include AWS S3, Azure Blob Storage, Google Cloud Storage and SharePoint with bring-your-own-keys encryption. Identity management through Okta, Microsoft Entra ID and Google SSO offers SAML and OIDC protocols with SCIM provisioning. Helpdesk systems like Zendesk, Freshdesk and Intercom attach quality outcomes to support tickets. The platform also exposes a versioned REST API with OpenAPI three point one documentation, OAuth two client-credentials authentication, granular permission scopes and request rate limiting. 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