---
description: Learn how Amelia can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Amelia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Amelia Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [AI Agents for HR](/directory/5059/ai-agents-for-hr/software) > [Amelia](/software/2095486/ipsof-amelia)

# Amelia

Canonical: https://www.getapp.co.uk/software/2095486/ipsof-amelia

> Amelia Conversational AI Platform is an enterprise-grade solution that automates customer and employee interactions through advanced voice and text-based AI agents. The platform features autonomous reasoning capabilities, multi-channel communication support, and integration with existing enterprise systems to handle complex conversations across industries including healthcare, finance, retail, and telecommunications.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Amelia

Automates complex customer and employee interactions through natural, voice-enabled conversations, reducing manual workload and streamlining processes
Adapts to a wide range of scenarios with generative conversation and autonomous reasoning, minimizing dead ends and improving resolution rates
Integrates seamlessly with existing enterprise systems, enabling secure data exchange and supporting compliance with industry standards
Enhances user experience by understanding diverse accents, speech patterns, and background noise, delivering accurate and context-aware responses
Offers flexible customization to align with brand identity, including tone, voice, and conversation guardrails for consistent and trustworthy engagement

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: IPsoft
- **Location**: New York, US

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact IPsoft for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 153 more

## Features

- AI/Machine Learning
- Automated Responses
- Autoresponders
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Canned Responses
- Collaboration Tools
- Contextual Guidance
- Customer Database
- For Sales/Marketing
- Intent Recognition
- Interaction Tracking
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [AI Agents for HR](https://www.getapp.co.uk/directory/5059/ai-agents-for-hr/software)

## Related Categories

- [AI Agents for HR](https://www.getapp.co.uk/directory/5059/ai-agents-for-hr/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)
- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)
- [RPA Software](https://www.getapp.co.uk/directory/1651/robotic-process-automation/software)
- [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software)

## Reviews

### "Market Leader but Expensive" — 5.0/5

> **Suman** | *18 August 2020* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent
> 
> **Cons**: The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics.
> 
> IT Service Desk, Sales Automation

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### "Well thought about booking plugin" — 5.0/5

> **Srijith** | *18 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy to use and well thought about in terms of features it supports. Customer service is excellent
> 
> **Cons**: Could provide more customizing options. Would have been better if there was support for more payment gateways.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2095486/ipsof-amelia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ipsof-amelia/> |
| en-AE | <https://www.getapp.ae/software/2095486/ipsof-amelia> |
| en-AU | <https://www.getapp.com.au/software/2095486/ipsof-amelia> |
| en-CA | <https://www.getapp.ca/software/2095486/ipsof-amelia> |
| en-GB | <https://www.getapp.co.uk/software/2095486/ipsof-amelia> |
| en-IE | <https://www.getapp.ie/software/2095486/ipsof-amelia> |
| en-NZ | <https://www.getapp.co.nz/software/2095486/ipsof-amelia> |
| en-SG | <https://www.getapp.sg/software/2095486/ipsof-amelia> |
| en-ZA | <https://www.getapp.za.com/software/2095486/ipsof-amelia> |

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