---
description: Learn how HelpDeskStar can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpDeskStar.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpDeskStar Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpDeskStar](/software/2102762/helpdeskstar)

# HelpDeskStar

Canonical: https://www.getapp.co.uk/software/2102762/helpdeskstar

> Designed for teams to manage both customer communications and internal tasks seamlessly, HelpDeskStar centralizes all your workflows. By integrating channels like email, Viber, WhatsApp, Instagram, Telegram, and Facebook, it allows organizations to handle all requests through a single interface.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of HelpDeskStar

HelpDeskStar empowers teams to streamline their workflows, improve customer satisfaction, and manage internal tasks without switching between multiple applications. By bringing all communications and task management into one centralized hub, businesses can save time and focus on what truly matters.

Key benefits of using HelpDeskStar include:

• Unified Omnichannel Workspace: Stop jumping between Email, Viber, WhatsApp, Telegram, Instagram, and Facebook. Manage all customer interactions and internal requests from a single, organized interface.

• Faster Resolution Times with AI: Leverage artificial intelligence to generate personalized responses from your knowledge base, and utilize ready-made templates for FAQs. Automated routing ensures tickets instantly reach the right department.

• Seamless Internal Task Management: HelpDeskStar isn't just for external support. Your teams can create, assign, and track internal tasks within the same system, fostering better collaboration across all departments.

• SLA Compliance \& Quality Control: Never miss a deadline. Built-in Service Level Agreements (SLAs) ensure timely responses, while complete interaction histories in customer profiles provide full context for every conversation.

• Data-Driven Optimization: Make informed decisions with robust analytics. Monitor request volumes, track response times, evaluate service quality, and analyze channel-specific statistics to balance workloads and optimize resource allocation.

• Total Transparency and Control: Customizable permissions, batch ticket processing, and detailed audit logs keep your operations secure, transparent, and easy to manage at scale.

## About the vendor

- **Company**: HelpDeskStar

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Polish, Ukrainian
- **Available Countries**: Canada, Poland, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Generative AI
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2102762/helpdeskstar)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/helpdeskstar/> |
| en-AE | <https://www.getapp.ae/software/2102762/helpdeskstar> |
| en-AU | <https://www.getapp.com.au/software/2102762/helpdeskstar> |
| en-CA | <https://www.getapp.ca/software/2102762/helpdeskstar> |
| en-GB | <https://www.getapp.co.uk/software/2102762/helpdeskstar> |
| en-IE | <https://www.getapp.ie/software/2102762/helpdeskstar> |
| en-NZ | <https://www.getapp.co.nz/software/2102762/helpdeskstar> |
| en-SG | <https://www.getapp.sg/software/2102762/helpdeskstar> |
| en-ZA | <https://www.getapp.za.com/software/2102762/helpdeskstar> |

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