---
description: Learn how My Customer Lens can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for My Customer Lens.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: My Customer Lens Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [My Customer Lens](/software/2255493/my-customer-lens)

# My Customer Lens

Canonical: https://www.getapp.co.uk/software/2255493/my-customer-lens

> Cloud-based client listening platform for professional services firms, aggregating multi-source feedback into structured insights.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of My Customer Lens

\* Eliminates manual text analysis by automatically processing unstructured feedback at ingestion, freeing client listening and marketing teams to focus on strategic action rather than data processing.
\* Delivers continuous, real-time feedback intelligence through overnight-updated dashboards and weekly email alerts, replacing slow seasonal or annual reporting cycles.
\* Unifies feedback from surveys, transcripts, pitch feedback, testimonials, reviews, emails, and informal sources into a single centralised view, reducing blindspots caused by siloed data.
\* Identifies Topics, Emotions, and Value Drivers within verbatim client comments using sector-specific NLP and machine learning, providing deeper insight than basic sentiment scoring.
\* Supports brand alignment tracking by comparing stated brand promises against actual language used by clients in feedback.
\* Enables benchmarking of client experiences across clients, offices, business lines, and competitors, giving firms a structured basis for performance comparison.
\* Overlays operational data such as client revenues onto feedback insights, adding commercial context to client experience analysis.
\* Surfaces testimonials, emerging client needs, and brand perception data to support business development and marketing activity.
\* Helps firms demonstrate the return on investment of client listening programmes by linking feedback intelligence to measurable outcomes.
\* Scales client listening capacity through automation without requiring additional headcount.

## About the vendor

- **Company**: My Customer Lens
- **Location**: Glasgow, Timor-Leste
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 1,001–5,000, 1,001–5,000, 5,001–10,000, 5,001–10,000, 5,001–10,000, 10,000+, 10,000+, 10,000+
- **Available Countries**: United Kingdom

## Category

- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2255493/my-customer-lens)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/my-customer-lens/> |
| en-AE | <https://www.getapp.ae/software/2255493/my-customer-lens> |
| en-AU | <https://www.getapp.com.au/software/2255493/my-customer-lens> |
| en-CA | <https://www.getapp.ca/software/2255493/my-customer-lens> |
| en-GB | <https://www.getapp.co.uk/software/2255493/my-customer-lens> |
| en-IE | <https://www.getapp.ie/software/2255493/my-customer-lens> |
| en-NZ | <https://www.getapp.co.nz/software/2255493/my-customer-lens> |
| en-SG | <https://www.getapp.sg/software/2255493/my-customer-lens> |
| en-ZA | <https://www.getapp.za.com/software/2255493/my-customer-lens> |

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