About AppFolio Property Manager

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, paperless work order generation, report customization, and more.

AppFolio customers receive access to training and help resources, as well as an award-winning support team. Finally, a property management software that gives you the clarity to focus on what matters most.

Pricing starting from:

US$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

Images

AppFolio Property Manager Software - Performance Dashboard
AppFolio Property Manager Software - Professional Websites
AppFolio Property Manager Software - Online Rental Application
AppFolio Property Manager Software - Online Tenant Portal
AppFolio Property Manager Software - RentMatch Comparison
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AppFolio Property Manager video
AppFolio Property Manager Software - Performance Dashboard AppFolio Property Manager Software - Professional Websites AppFolio Property Manager Software - Online Rental Application AppFolio Property Manager Software - Online Tenant Portal AppFolio Property Manager Software - RentMatch Comparison

Features

Total features of AppFolio Property Manager: 135

  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Centre Management
  • Cash Flow Management
  • Check Printing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management Software
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Investors & Traders
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Policy Management
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management

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Reviews

Overall rating

4.6 /5
(1,694)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have AppFolio Property Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 1,694
Joe P.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

#1 single-family residential PM software

Reviewed on 03/10/2019

Our experience with Appfolio has been great! It has created efficiencies within our single-family...

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Sherry K.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Appfolio Review July2021

Reviewed on 06/07/2021

Appfolio is a great product and takes a lot of the user labor out.

Appfolio is a great product and takes a lot of the user labor out.

Pros

I love how you can tie everything in from property to owner to tenant. You can click on the amount in any report to review a transaction. Attaching PDFs to the statements are fantastic. Communication is wonderful.

Cons

The finer accounting pieces. I would love to be able to run the balance sheet and click on Operating Cash to see what the balance of each bank account that makes up the Operating cash, then if I want to see by property, I could click on that total.

Alternatives Considered

Propertyware

Reasons for Choosing AppFolio Property Manager

Cost was the biggest reason, but Appfolio has a better user friendly, less keypunch product.

Switched From

MRI Software

Reasons for Switching to AppFolio Property Manager

We had another smaller company that we had been using Appfolio with and your upgrades throughout the years let us know you listen to your clients to improve your product. That was what helped us make our decision.
Brandy D.
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Appfolio Property Manager Review by User

Reviewed on 31/08/2021

Pros

The software has sped up and increased efficiencies in our staff and processes. There's been quite a bit of streamlining.

Cons

There's significant room for improvement in the reporting and work order area. The ability to also charge tenants on the recurring basis prior to their lease start is a large inconvenience for our company, where students payment dates begin 2 months prior to their occupancy. Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.

Arell H.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Dunes of Naples

Reviewed on 21/09/2021

we have invested over a year of our time and really need to have some one work with us on the set...

we have invested over a year of our time and really need to have some one work with us on the set up.
I have offered to pay for some one to fly out to us and provide housing to spend a few days with us.
If that cant happen please assign someone to my account for just for a week so that we can move forward.

Pros

We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs.

We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help.

Cons

Many, Many, Many. Would value a productive meeting to lay out what we are missing on our end. We are a Condo Association which consist of 634 units and & high rises. I believe many of our issues are easily fixed but have not had any luck with most of them. Example: In roles under maintenance tech we need the tech to be able to take assign a work order to a vendor and have the ability to view architectural reviews.

We elevated the techs to maintenance cords which allows them to now close a work order and bill which we do not want them to have that ability. Per your team they can not hide that option.

The Association Profile is complicated because it is obvousily designed for apartment rentals and not Association. I believe the bones of the software are good and the Association piece can be developed but
we were led to believe the software was further along on the Association profile.

Zak H.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Growing Together

Reviewed on 06/07/2021

Appfolio was a great decision when I was looking at Property Management Software. I have used other...

Appfolio was a great decision when I was looking at Property Management Software. I have used other software but this one saves me so much time and frustration. I could not imagine my team using any other tool.

Pros

One of my favorite things about this software is that I feel like Appfolio is growing with my company. The software has come so far in the last couple years with lots of new features. There have been multiple occasions where I have a problem and then in a couple days I get notified that Appfolio has created a solution to my problem. It is actually very weird but I don't believe in coincidences so I just right it off as a great partnership.

Cons

I wish that I could change the bank accounts that the properties use currently to a new one without having to work with someone at Appfolio.

Showing 5 reviews of 1,694 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: US$280.00/month
  • Pricing model: Subscription
  • Free Trial: Available

AppFolio Property Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

Alloy Access, AvidXchange, Blue Moon Software, ButterflyMX, NetVendor, True3D, Zillow 3D Home

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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