AppFolio Property Manager

Cloud-based property management software

About AppFolio Property Manager

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

Pricing starting from:

US$280.00/month

  • Free Trial
  • Per Feature

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$280.00/month

  • Free Trial
  • Per Feature

Images

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Features

Total features of AppFolio Property Manager: 123

  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Centre Management
  • Cash Flow Management
  • Check Printing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management Software
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • Financial Management
  • For Investors & Traders
  • General Ledger
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing
  • Policy Management
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management

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PropertyZar

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Reviews

Overall rating

4.6 /5
(1,668)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have AppFolio Property Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 1,668
Joe P.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

#1 single-family residential PM software

Reviewed on 03/10/2019

Our experience with Appfolio has been great! It has created efficiencies within our single-family...

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Voner S.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My AppFolio Experience

Reviewed on 26/04/2021

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page...

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :)

Pros

It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio!

Cons

Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running.

David S.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

You're getting too big

Reviewed on 22/02/2018

Pros

The product itself is great and very intuitive. The mobile app is very helpful for the entire staff.

Cons

Support is really lacking. I would like to just call and get support, rather than submitting a request and waiting for an answer. I've submitted a request once and was told that what I was requesting was not supported and that I should make a suggestion. I feel that I'm already communicating with Appfolio, why do I have to re-communicate to Appfolio? The support person should have said that the feature I was looking for will be passed on to the appropriate department. I get the impression that the suggestion board is mainly a feel good function and not something that Appfolio takes seriously. I base this on the fact that there are suggestions that have several votes, have been on the board for several months and not getting a response. As an example there is as suggestion for lease expiration notice which has 1,231 votes and was suggested May 2015. It was not responded to until February 2016 and we still don't have this function. What's really funny about this particular function is that before I went to Appfolio 5 years ago I had this function on my website that I designed and had developed. This is just proof that Appfolio doesn't listen to it's clients

Response from Torri

Hi David, we appreciate you taking the time to provide this review. The nature of our software and support often requires us to look into complex accounting issues that our Customer Success Team researches in order to provide an informed response to meet your unique business needs. Thank you also for providing feedback directly to our Product Team for enhancements you would like to see. The reason we ask clients to submit feedback directly to our Product Suggestion channel is so Product can hear exactly what you are looking for with nothing lost in translation. The format also allows for us to aggregate requests so we can see what is the most highly suggested and follow up with clients to learn more. Thank you for participating and submitting your feedback to our Product Suggestion Board, as this is the most direct way for us to hear your feedback. In regards to the specific suggestion you have detailed, I have reached out to a Sr. Product Manager to provide more insight and you should be hearing from us soon. We hope to improve your experience going forward!

Dennis W.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing Software, use what you need, and go beyond if needed.

Reviewed on 08/03/2021

Tenant ledger, sending mass messages to residents when needed (water shutoff, weather alerts, etc.)...

Tenant ledger, sending mass messages to residents when needed (water shutoff, weather alerts, etc.) Bill pay is great, collecting rents with the online system residents love this feature, work orders and having everything on one system that i can look at if its 9am or 3am and issue needs taken care of.

Pros

Easy of use, always new updates, Appfolio Team is always working on new ideas, taking user like myself ideas and making them work in the software,

Cons

Honest, i use maybe 1/3 of what this software can do. I have 112 units and being a owner and operator, it has streamed lined my daily operations.

Allison A.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Promising Software / Horrible customer service

Reviewed on 05/02/2021

I could have had a great customer experience with appfolio, if they had better trained staff to...

I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner

Pros

I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app

Cons

HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete
everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it.

Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many.
There is reason there is no free trial and they bound you to a one year contract.

Response from AppFolio

Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward!

Showing 5 reviews of 1,668 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: US$280.00/month
  • Pricing model: Per Feature
  • Free Trial: Available

AppFolio Property Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

AvidXchange

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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