--- description: Learn how FixMe.IT can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for FixMe.IT. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FixMe.IT Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [FixMe.IT](/software/2336/fixme-it) # FixMe.IT Canonical: https://www.getapp.co.uk/software/2336/fixme-it Page: 1 / 17\ Next: [Next page](https://www.getapp.co.uk/software/2336/fixme-it?page=2) > Remote support software designed for delivering on-demand and unattended support from anywhere in the world. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of FixMe.IT Easy three-step connection Lightweight \& easy to use Unlimited number of concurrent support sessions Unattended access Trouble-free connections in any environment Secure data transfer \& optional two-factor authentication Branding options ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 130 more ## Features - Access Controls/Permissions - Activity Dashboard - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Branding - Customisable Reports - Drag & Drop - File Sharing - File Transfer - Live Chat - Monitoring - Multiple Monitor Access - Problem Management - Real-Time Chat - Real-Time Notifications - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) - [Remote Work Software](https://www.getapp.co.uk/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11635 reviews) 2. [Zoho Assist](https://www.getapp.co.uk/software/9913/zoho-assist) — 4.7/5 (1470 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1792 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24173 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.uk/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Best IT support software." — 5.0/5 > **Jessica** | *16 November 2021* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I like that I can help my clients immediately when they need help. > > **Cons**: I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size. > > I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day. ----- ### "Cheaper than many alternatives" — 4.0/5 > **David** | *9 February 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg. > > **Cons**: It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them. > > We need a quick and inexpensive way to get connected to assist our customers and this gets the job done. ----- ### "does what it needs to, good enough remote experience" — 3.0/5 > **Juan** | *1 May 2018* > > **Pros**: ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time > > **Cons**: too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service ----- ### "Best Remote Access Software Available" — 5.0/5 > **R. Curtis** | *21 November 2018* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access. > > **Cons**: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain. > > I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic. ----- ### "Great and easy to use Remote Software" — 5.0/5 > **Christopher** | *14 November 2017* | Recommendation rating: 9.0/10 > > **Pros**: - Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions. > > **Cons**: Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets) > > Being able to remotely manage clients on a day to day basis. ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.co.uk/software/2336/fixme-it?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2336/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data