SurveyMonkey

SurveyMonkey

A market-leading survey platform.

4.6/5 (6131 reviews)

SurveyMonkey Overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization

SurveyMonkey Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

SurveyMonkey Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, India, Japan, Latin America, Middle-East and Africa, United Kingdom
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey SurveyMonkey screenshot: Survey responses can be analyzed in real-time SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more SurveyMonkey screenshot: Users can track all active surveys and view survey details SurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey Reviews for UK Users

SurveyMonkey Reviews for UK Users

Overall rating
4.6
/
5 6131 reviews
Excellent
3966

Very good
1848

Average
277

Poor
29

Terrible
11

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.4
95% recommended this app
Aaron P.

A Powerful Yet Simple Method to Survey Your Offering

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.


Amy S.

Translating Member Needs into Useful Data

Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.


Rob B.

Power your surveys with SurveyMonkey

Recently I was reading often about the SurveyMonkey app and that many people use it and finally decided to try it and see whether is cool or not. I was little skeptic at the beginning but when I created my account and saw the design and how easy it is to work with the app I got involved with it. As I said earlier it brings joy to create your surveys such easy and finally they look even better than you imagined. I think this app can help many personal needs as students, pupils and some kind of personal surveys. Also, the app is very cool and powerful for big business surveys which can save you a lot money, find what people think about your product, help people to register for the event and many more things to do. I pretty recommend it for everyone who wants to power his or her business and personal needs.


Sara L.

You get what you pay for, or in this case what you don't.

For a free service, it certainly gets the job done! The hardest part is condensing what you'd like to ask in only 10 questions. If you're looking for something that will let you dig a little deeper, you might need to try another service or pay for the premium version.


Orlando B.

An excellent tool for creating surveys

Thanks to SurveyMonkey, our company can obtain important information about what our valued customers think. We can know what they like and what they don't. In addition, many times our administration department conducts a survey to send it to the other workers of the company to know their opinion about our work and if we are doing things well as administrators. It is a fabulous tool.


Aaron P.
Industry: Financial Services
Company size: 1,001-5,000 Employees

A Powerful Yet Simple Method to Survey Your Offering

Used Other for 2+ years
Reviewed on 18/04/2019
Review Source: Capterra

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Pros

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Cons

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Amy S.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

Translating Member Needs into Useful Data

Used Other for 2+ years
Reviewed on 13/02/2020
Review Source: Capterra

Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.

Pros

Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

Cons

We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Rob B.
Industry: Computer Software
Company size: 51-200 Employees

Power your surveys with SurveyMonkey

Used Daily for Free Trial
Reviewed on 27/11/2019
Review Source: Capterra

Recently I was reading often about the SurveyMonkey app and that many people use it and finally decided to try it and see whether is cool or not. I was little skeptic at the beginning but when I created my account and saw the design and how easy it is to work with the app I got involved with it. As I said earlier it brings joy to create your surveys such easy and finally they look even better than you imagined. I think this app can help many personal needs as students, pupils and some kind of personal surveys. Also, the app is very cool and powerful for big business surveys which can save you a lot money, find what people think about your product, help people to register for the event and many more things to do. I pretty recommend it for everyone who wants to power his or her business and personal needs.

Pros

I think this is a cool software because of:
1. It is very easy to use web application.
2. It has an intuitive design and you do not have to waste time in understanding how to create your survey. Everything can be done in a few minutes.
3. You can either create the survey on your own or you can even just answer some questions and the program will create the survey for you. Of course, you will need to edit it a bit, but with automatic creation, it will save you much time creating the design of different questions.
4. Your questions can be very variable - you can use text boxes, multiple choices, insert images, you can use register forms, radio buttons and many more things which will help you express your idea.
5. You can implement logic in your questions which for me is very cool because you can skip or show some questions based on the answers of people.
6. Another powerful tool is that you can get a link to your survey and send it through e-mail, facebook or other social media, you can even embed it to your website - no need to print the survey and go and give it to everyone.
7. When you got the answers, the info is all there and the app visualizes it to you with such cool charts. Even though you can edit the charts and if you do not like them you can choose what is best for your needs or understanding.
8. And finally, there is a responsive design which in nowadays I think is very important because your survey will get to your clients in the best way.

Cons

I didn't found any inconvenience using the app so I think it supports many things and it gives you a good feeling using it. Maybe some people will not like that for some features you need to pay some price, but I think the price is very good for the many features it brings to you. And if you want powerful surveys, this is your app.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Sara L.
Industry: Education Management
Company size: 501-1,000 Employees

You get what you pay for, or in this case what you don't.

Used Other for 2+ years
Reviewed on 05/11/2019
Review Source: Capterra

For a free service, it certainly gets the job done! The hardest part is condensing what you'd like to ask in only 10 questions. If you're looking for something that will let you dig a little deeper, you might need to try another service or pay for the premium version.

Pros

Plain and simple, Survey Monkey does what is says it will help you do; create a short survey that can easily be shared with others. Each question can be customized to gather the data you're looking for. You are able to easily select what type of question you would like (i.e., multiple choice, open ended) and then add on things like having the user explain why they chose that answer. A feature that I especially like is that you can select whether you would like the question to be mandatory or not. This way, you can make sure you're getting the most information from each user that views the survey.

I also really like that Survey Monkey will e-mail notifications to let you know that people are taking your survey and then summarize the information so that you can keep track of how many people are providing you with information.

Cons

At the end of the day Survey Monkey is a business that wants to make money. While they offer a free service, they try at every turning point (or page click) to get your money. They suggest features to make your survey better and ultimately, most of it is click bate in order for you to look at their "premium" options. It is relatively annoying and does take up some time when you get to the end of building your survey only to realize they aren't going to let you use a well liked feature. So, you get what you pay for, if you're not paying, you're not getting anything spectacular.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Orlando B.
Industry: Internet
Company size: 5,001-10,000 Employees

An excellent tool for creating surveys

Used Daily for 1+ year
Reviewed on 01/11/2019
Review Source: Capterra

Thanks to SurveyMonkey, our company can obtain important information about what our valued customers think. We can know what they like and what they don't. In addition, many times our administration department conducts a survey to send it to the other workers of the company to know their opinion about our work and if we are doing things well as administrators. It is a fabulous tool.

Pros

SurveyMonkey is an extraordinary tool to create surveys that serve a lot for marketing strategies and when making decisions in the company. I like it to be free to create basic surveys. In addition, it is very easy to use, it is not necessary to be an expert to be able to prepare a survey and share it with the people you want. I can easily move the questions up and down. I can preview the survey before submitting it. You can add the company logo and add a background image.

Cons

The SurveyMonkey price is a bit high. I know they offer many useful tools, but if the cost were a little lower it would be excellent. Technical support is limited, there is no live chat option, for that reason if I have any questions I have to wait several hours to receive an answer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.8/10
Based on 6,131 user ratings
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SurveyMonkey Pricing

SurveyMonkey Pricing

Starting from
US$25.00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4.5/5
Based on 6,131 user ratings
Compare value for money rating with alternatives
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SurveyMonkey Features

SurveyMonkey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.4/5
Based on 6,131 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for SurveyMonkey

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

SurveyMonkey FAQs

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of SurveyMonkey?

SurveyMonkey offers the following features:

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:

Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:

Free, Subscription

Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:

Android, iPhone, iPad

Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:

Knowledge Base, Online Support, Phone Support