SurveyMonkey

4.6 (9,998)
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A market-leading survey platform.

About SurveyMonkey

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization


Key benefits of SurveyMonkey

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500


Images

SurveyMonkey Software - Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey Software - Survey responses can be analyzed in real-time
SurveyMonkey Software - Users can create a range of custom survey templates and share these with their team
SurveyMonkey Software - Surveys can be distributed by email, SMS, social media, and more
SurveyMonkey Software - Users can track all active surveys and view survey details
SurveyMonkey Software - Users can access SurveyMonkey on desktop and on mobile
View 7 more
SurveyMonkey video
SurveyMonkey Software - Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey Software - Survey responses can be analyzed in real-time
SurveyMonkey Software - Users can create a range of custom survey templates and share these with their team
SurveyMonkey Software - Surveys can be distributed by email, SMS, social media, and more
SurveyMonkey Software - Users can track all active surveys and view survey details
SurveyMonkey Software - Users can access SurveyMonkey on desktop and on mobile

Not sure about SurveyMonkey? Compare with a popular alternative

SurveyMonkey

4.6 (9,998)
VS.

Starting Price

US$25.00
month
£22.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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464

Integrations

23
34

Ease of Use

4.6 (9,998)
4.5 (4,838)

Value for Money

4.4 (9,998)
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Customer Service

4.3 (9,998)
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Reviews

Overall rating

4.6 /5
(9,998)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.3/5

Already have SurveyMonkey?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 9,998
Andrew
Andrew
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy and Cost Effective

Reviewed on 04/02/2021

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free...

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Alternatives Considered

Typeform

Reasons for Switching to SurveyMonkey

The free version had a majority of the features we need to periodic use.
Maszni
Maszni
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy platform for survey bulding

Reviewed on 18/03/2021

Using survey form to collect data from our workers is the best way to know our employees opinion...

Using survey form to collect data from our workers is the best way to know our employees opinion things that we can upgrade or change in our company. It has option for anonymous data entry , so our employees can filling the survey form freely.

Pros

There are several option or way to collect opinion or survey from customer and employees using SurveyMonkey, such as the survey form, opinion pool or online form. It makes the data collection process really easy and effective for us to use. Every type of survey has it own survey template that are customized to optimized the survey objective.

Cons

Every software has its own flaws, and SurveyMonkey also has some thing that they need to add, like live chat option for fast communication with the support team. Introduction for more cheaper plan for a light user as our company will help us to stick to this software longer, as we don't use it too often to maintain its expensive monthly plan.

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

This monkey see what this product does for other so this make this monkey do too! 🙈

Reviewed on 31/03/2021

It's definitely a platform that has a lot of pages and features to it but if you're not paying for...

It's definitely a platform that has a lot of pages and features to it but if you're not paying for a package then you're probably going to be very disappointed because it is simply for quick results from both internal people that you are serving or your customers. There is some ability to customize the survey by putting your own brand or logo on it so that it looks more appealing to those who are you're sending it out to, however, it does have its limitations and could definitely improve in this arena.

The biggest problem with the product is that it's doesn't allow you to go as in-depth as if you were to use Google Forms, for example.

Pros

The part that I like most about SurveyMonkey is that the developer and user interface are extremely easy to use. I am able to make a survey for either my group or for other teams that I worked with in my company and I feel like this has helped me work much more efficiently because I'm able to get a sense of how people are feeling towards various projects or procedures that we have put in place in recent months.

I also use SurveyMonkey for my customers from my private business that I run apart from my position as a quality manager and it has given me incredible insight into what my customers want and need from me or what I could be doing better.

Cons

The part that I dislike the most is that SurveyMonkey is very limited in terms of the depth of knowledge that you can obtain through surveys. By the way, if you are using the free user interface, you are not able to really collect and analyze your data as good as if you were a paying customer for it.

Alternatives Considered

Pointerpro

Reasons for Switching to SurveyMonkey

Most people are more familiar with SurveyMonkey and I wanted people to want to open up the survey and do it, not discard it because they didn't know what they are receiving.
Guru Raj
Guru Raj
Overall rating
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best digital product

Reviewed on 04/03/2024

Pros

Easy to use the survey monkey digital product

Cons

Most friendly digital product and i recommend to everyone

Habibah
Habibah
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gather survey and opinion

Reviewed on 11/05/2021

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase...

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase the rate of people that are participating to the survey as the survey form is quickly loaded and user do not have to wait for the survey page to fully loaded unlike other survey software.

Pros

SurveyMonkey has a very good survey structure that i find it is easy to building a survey form or poll with it. It adopt a drag and drop system to building the survey and no coding or technical skills needed to create a functional survey form. The survey result are presented in data visualization which really help me to see the data-set easier.

Cons

The template for poll survey form is limited and not have many choices unlike the survey form template. They should add more template for it as i am using more poll survey form than the regular survey form. It will also make the expensive premier plan more beneficial for me.

Showing 5 reviews of 9,998 Read all reviews

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

SurveyMonkey offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

SurveyMonkey is available across Individual, Team, and Enterprise plans: Individual - Premier Annual: $67.96/month Advantage Annual: $27.17/month Standard Monthly: $12.22/month Team - TEAM ADVANTAGE: $21.07/month TEAM PREMIER: $51.66/month ENTERPRISE - Please contact SurveyMonkey directly

SurveyMonkey has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

SurveyMonkey supports the following languages:

Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

SurveyMonkey supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SurveyMonkey integrates with the following applications:

Birdeye, Dataddo, Eventbrite, Freshservice, Google Drive, Google Forms, Hootsuite, HubSpot CRM, Mailchimp, Marketo Engage, Marketo Sales Connect, Microsoft Excel, Microsoft Teams, OneDrive, Oracle Eloqua Marketing Automation, Robly, Salesforce Sales Cloud, SentiSum, Slack, Tableau, Tremendous, Zapier, Zendesk Suite

SurveyMonkey offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SurveyMonkey.