SurveyMonkey Overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization

SurveyMonkey Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

SurveyMonkey Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, India, Japan, Latin America, Middle-East and Africa, United Kingdom
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey SurveyMonkey screenshot: Survey responses can be analyzed in real-time SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more SurveyMonkey screenshot: Users can track all active surveys and view survey details SurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey Reviews for UK Users

SurveyMonkey Reviews for UK Users

Overall rating
4.6
/
5
Excellent
4479

Very good
2062

Average
310

Poor
43

Terrible
17

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.4
95% recommended this app
Garrett P.

So easy a monkey could use it!

We use SurveyMonkey for multiple tasks, everything from how new processes are working out to what we want to order for lunch, almost every task has had no issues and ran without a flaw


Steven M.

A simple way to capture your most important data

Survey Monkey was much better than the homegrown tools and other software products we had attempted to use before. The main feature I liked was how easy and simple it was to setup a survey and to get that survey sent out. The second feature I liked was how easy it was to analyze and interpret the data from the survey and to compare that data with future surveys taken.


Willian jones R.

Tool that allows field research.

I use Survey Monkey to create several surveys for our sports complex and restaurant.
We have already held competitions where we capture the impressions of the participants in real time, allowing a real thermometer of the event.


Kristen B.

It does the job but leaves much to be desired.

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.


Verified Reviewer

Great way to automate your marketing

I love so many aspects - from great customer service, to mobile optimization, to automation. Now, they even offer ad management and paper marketing. Love, love, live Mailchimp.


Garrett P.
Industry: Health, Wellness & Fitness
Company size: 5,001-10,000 Employees

So easy a monkey could use it!

Used Other for 2+ years
Reviewed on 07/05/2019
Review Source: Capterra

We use SurveyMonkey for multiple tasks, everything from how new processes are working out to what we want to order for lunch, almost every task has had no issues and ran without a flaw

Pros

The ability to administer surveys where the people who partake remain anonymous is amazing, and the fact that it is free is the icing on the cake! I do not use this service all to often, but when I do it is quick and easy.

Cons

Other than a lack of some options, as compared to the paid services, no major cons

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Steven M.
Industry: Financial Services
Company size: 501-1,000 Employees

A simple way to capture your most important data

Used Monthly for 2+ years
Reviewed on 23/05/2019
Review Source: Capterra

Survey Monkey was much better than the homegrown tools and other software products we had attempted to use before. The main feature I liked was how easy and simple it was to setup a survey and to get that survey sent out. The second feature I liked was how easy it was to analyze and interpret the data from the survey and to compare that data with future surveys taken.

Pros

Survey Monkey made it extremely easy to create interactive surveys for our employees and for our customers so that we could capture both qualitative and quantitative data. Survey Monkey then provided a very easy to use interface to access and examine the data that we received so that we could make the relevant decisions moving forward.

Cons

The most challenging thing we found was tying the survey information back to a person to follow-up with them on their responses. While some surveys were anonymous we found that in general the way the data was provided to us did not allow for an easy way to connect the data back to the person who submitted it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Willian jones R.
Industry: Sports
Company size: 501-1,000 Employees

Tool that allows field research.

Used Weekly for 1+ year
Reviewed on 18/05/2020
Review Source: Capterra

I use Survey Monkey to create several surveys for our sports complex and restaurant.
We have already held competitions where we capture the impressions of the participants in real time, allowing a real thermometer of the event.

Pros

With the correct licensing, it is possible to create a survey, use a tablet and collect responses in the field, without the need for a wifi or 4G connection.
When connecting a network, all responses are synchronized to the profile of the survey.

Cons

Cost is something to be studied calmly. It could have some cheaper options for the customer. Equivalent competitors have a much more attractive price, but they lose out on the tools they deliver.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kristen B.
Industry: Biotechnology
Company size: 2-10 Employees

It does the job but leaves much to be desired.

Used Weekly for 2+ years
Reviewed on 17/03/2020
Review Source: Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pros

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Cons

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Education Management
Company size: 1,001-5,000 Employees

Great way to automate your marketing

Used Daily for 2+ years
Reviewed on 26/03/2020
Review Source: Capterra

I love so many aspects - from great customer service, to mobile optimization, to automation. Now, they even offer ad management and paper marketing. Love, love, live Mailchimp.

Pros

Scheduling my email deployment through their feature that analyzes recipient's activity, as well as automating email deployments. I also love the fact that it can allow for segmentation based on activity.

Cons

I just love the software. It is by far one of the best I have worked with. I wish there was more support on an individual level and questions specific to the business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 6,911 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SurveyMonkey Pricing

SurveyMonkey Pricing

Starting from
US$25.00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4.5/5
Based on 6,911 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SurveyMonkey Features

SurveyMonkey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.4/5
Based on 6,911 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Video Tutorials

Video Tutorials

Additional information for SurveyMonkey

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

SurveyMonkey FAQs

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of SurveyMonkey?

SurveyMonkey offers the following features:

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:

Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:

Free, Subscription

Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:

Android, iPhone, iPad

Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:

Online Support, Phone Support, Knowledge Base