--- description: Learn how Zendesk Explore can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zendesk Explore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Explore Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Business Intelligence Platform](/directory/318/business-intelligence/software) > [Zendesk Explore](/software/8201/bime) # Zendesk Explore Canonical: https://www.getapp.co.uk/software/8201/bime Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/8201/bime?page=2) > Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. > > Verdict: Rated **4.2/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 23 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more. Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more. Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Benchmarking - Customisable Dashboard - Customisable Reports - Dashboard - Dashboard Creation - Data Connectors - Data Import/Export - Data Management - Data Visualisation - Drag & Drop - Financial Reporting - Functions/Calculations - Historical Reporting - KPI Monitoring - Key Performance Indicators ## Integrations (20 total) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Business Intelligence Platform](https://www.getapp.co.uk/directory/318/business-intelligence/software) ## Related Categories - [Business Intelligence Platform](https://www.getapp.co.uk/directory/318/business-intelligence/software) - [Statistical Software](https://www.getapp.co.uk/directory/361/data-analytics/software) - [Dashboard Software](https://www.getapp.co.uk/directory/586/reporting-dashboard/software) - [Data Visualisation Tools](https://www.getapp.co.uk/directory/740/data-visualization/software) - [Reporting Tools](https://www.getapp.co.uk/directory/931/analytics-reporting/software) ## Alternatives 1. [Google Analytics 360](https://www.getapp.co.uk/software/90997/google-analytics) — 4.7/5 (8091 reviews) 2. [Microsoft Power BI](https://www.getapp.co.uk/software/102847/power-bi) — 4.6/5 (1879 reviews) 3. [Tableau](https://www.getapp.co.uk/software/90797/tableau-software) — 4.6/5 (2351 reviews) 4. [Dataslayer](https://www.getapp.co.uk/software/2072170/dataslayer) — 4.7/5 (88 reviews) 5. [Better Reports](https://www.getapp.co.uk/software/2044367/better-reports) — 4.9/5 (167 reviews) ## Reviews ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 April 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Cons**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- ### "easy to use" — 4.0/5 > **Diego** | *11 December 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Cons**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 January 2026* | Food Production | Recommendation rating: 2.0/10 > > **Pros**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Cons**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 February 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Can find all the details easily with any details available of the customer. > > **Cons**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 February 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Cons**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/8201/bime?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/8201/bime) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data