
About FreshBooks
If you are a service-based business, FreshBooks is designed for you. If you are a designer, a marketing agency, a plumber, an IT professional, a lawyer, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems – FreshBooks is built specifically for you.
We uphold a longstanding tradition of providing extraordinary customer service and building a product that helps save you time because we know you went into business to pursue your passion and serve your customers – not to learn accounting.
Key benefits of FreshBooks
- Wow your clients with professional looking invoices that take only seconds to create
- Use automatic checks and balances to ensure accuracy and compliance, while financial info helps you make smart business decisions and working with your accountant even easier.
- Wave goodbye to that shoebox of receipts. Easily log and organize expenses in FreshBooks to track every dollar spent so you're always ready for tax time.
- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.
- FreshBooks integrates with over 100 great apps to streamline your business,
help you connect with your team and clients, and better understand your business.
- Get paid up to 11 days faster when you accept credit cards online in FreshBooks. Say hello to automatic deposits, and goodbye to chasing clients for checks.
- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.
- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.
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Reviews
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- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The way to do accounting and invoicing
Reviewed on 16/10/2023
Pros
What I like most about FreshBooks is all my personal invoices and professional accounting reports are together in this simple and useful product.
Cons
Sometimes I have hard time synchronizing my accounts but it gets solved in a couple of minutes.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Secure and efficient financial management
Reviewed on 23/10/2023
FreshBooks has helped us simplify and streamline our financial operations while maintaining...
FreshBooks has helped us simplify and streamline our financial operations while maintaining security and organization.
Pros
I like that the platform has robust security measures, such as data encryption and secure access, which gives us peace of mind in terms of protecting sensitive information. I also appreciate the reporting capabilities and integration with other financial tools that FreshBooks offers, which further facilitates our workflow. It provides a clear view of our finances, which helps us make informed decisions and stay organized.
Cons
This is a very comprehensive platform, one area of improvement is advanced customization capabilities.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Really like FreshBooks but there's room for improvement
Reviewed on 10/01/2017
Here's the skinny on FreshBooks (the good, the bad, and the ugly):
The Good:
You can't beat...
Here's the skinny on FreshBooks (the good, the bad, and the ugly):
The Good:
You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB!
Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio.
There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well.
Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it...
It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm).
The Bad:
I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point.
The Ugly:
Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know.
However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshbooks Review
Reviewed on 25/09/2023
I think there are less expensive services but none do what I need as well as Freshbooks.
I think there are less expensive services but none do what I need as well as Freshbooks.
Pros
High quality service with excellent support. It does everything I need it to do.
Cons
Like I said, it's a high quality service but it's a bit pricey.
Reasons for Choosing FreshBooks
I needed better search capabilities.Switched From
PlutioReasons for Switching to FreshBooks
I needed a polished service that was more intuitive than what I was using before.- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall good, a few bugs to fix
Reviewed on 21/11/2023
FreshBooks is overall a good software, at least if your needs are not too complex. I keep however...
FreshBooks is overall a good software, at least if your needs are not too complex. I keep however facing issues with a few features, such a bank reconciliation that never are accurate or complete. Customer service takes a bit too long to respond, although will in the end listen. Seems however that said issues are not to be fixed very soon...
Pros
Good value for money, fairly complete and functional
Cons
Some features need fixing, customer service not very responsive or satisfactory
FreshBooks FAQs
Below are some frequently asked questions for FreshBooks.Q. What type of pricing plans does FreshBooks offer?
FreshBooks offers the following pricing plans:
- Starting from: £4.40/month
- Pricing model: Subscription
- Free Trial: Available
Lite: £4.40/mth (first 6 mths) Plus: £7.60/mth (first 6 mths) Premium: £12/mth (first 6 mths)
Q. Who are the typical users of FreshBooks?
FreshBooks has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does FreshBooks support?
FreshBooks supports the following languages:
English
Q. Does FreshBooks support mobile devices?
FreshBooks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FreshBooks integrate with?
FreshBooks integrates with the following applications:
ActiveCampaign, Acuity Scheduling, Adobe Commerce, Agile CRM, Ambassador, Artichoke, Asana, Autotask PSA, Avalara, Basecamp, Bench, Bidsketch, BigCommerce, Braintree, Calendly, Campaign Monitor, Capsule, Chrometa, Clio, Constant Contact, Dext Prepare, Eventbrite, Expensify, Expiration Reminder, Formstack Forms, Freshdesk, Fundbox, Geckoboard, Google Workspace, Gusto, HappyFox Help Desk, Highrise, HubSpot Marketing Hub, Insightly, Intervals, Justworks Hours, Keap, Klipfolio, LiveChat, Mailchimp, MinuteDock, OneSaas, PayPal, Payment Evolution, ProWorkflow, Proposify, RightSignature, Rydoo, Salesforce Sales Cloud, Shopify, Skyvia, Slack, Solve CRM, Square Payments, Stripe, Teachable, Teamwork.com, Todoist, Toggl Track, Trello, Universe, WooCommerce, WordPress, Wufoo, Yalla, Zapier, Zendesk Suite, ZipRecruiter, authorize.net, noCRM.io
Q. What level of support does FreshBooks offer?
FreshBooks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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