---
description: Learn how LiveChat can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for LiveChat.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat)

# LiveChat

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> LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.
> 
> Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of LiveChat

Enables real-time customer support and sales engagement directly on websites, helping businesses connect with visitors at key decision moments.
Streamlines communication by centralizing messages from multiple channels, making it easier for teams to manage customer interactions efficiently.
Automates routine inquiries with AI-powered chatbots, allowing support teams to focus on more complex customer needs.
Integrates with a wide range of popular business tools and platforms, supporting a seamless workflow and tailored solutions.
Delivers actionable insights through clear reporting and analytics, helping businesses track performance and improve customer satisfaction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 1727 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot

## Integrations (121 total)

- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Breeze
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude

... and 106 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Online CRM Software](https://www.getapp.co.uk/directory/232/online-crm/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4083 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3460 reviews)
3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24142 reviews)
4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1786 reviews)
5. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "User engagement enhanced with Live chat" — 5.0/5

> **Shaunak** | *3 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.
> 
> **Cons**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier.
> 
> I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system.

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### "Good for customer service, could be more intuitive" — 5.0/5

> **Verified Reviewer** | *8 September 2025* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10
> 
> **Pros**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
> 
> **Cons**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool
> 
> Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive.

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### "Solid App With Unusual Business Practices" — 1.0/5

> **Dale** | *2 December 2024* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: The app itself works well. We used it on our site for several years without issue.
> 
> **Cons**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.
> 
> The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company.

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### "Thanks for the assistance rendered by Support." — 4.0/5

> **Jacob** | *27 March 2026* | Computer Games | Recommendation rating: 7.0/10
> 
> **Pros**: Customer Support is always on hand to help.
A good customer support platform for businesses to deploy.
> 
> **Cons**: Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring.
> 
> So far it is pretty good. 
There are always areas to improve the platform.
Will be great to include more automation system with respect to AI.

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### "What I Comprehend about LiveChat" — 5.0/5

> **Segun** | *31 August 2025* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: It was easy to implement and use LiveChat without third-party intervention. 
I like that it allows me to communicate with customers and prospects via live chat and video.
> 
> **Cons**: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/8385/livechat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/8385/livechat> |
| de-AT | <https://www.getapp.at/software/8385/livechat> |
| en | <https://www.getapp.com/customer-service-support-software/a/livechat/> |
| en-AE | <https://www.getapp.ae/software/8385/livechat> |
| en-AU | <https://www.getapp.com.au/software/8385/livechat> |
| en-CA | <https://www.getapp.ca/software/8385/livechat> |
| en-GB | <https://www.getapp.co.uk/software/8385/livechat> |
| en-IE | <https://www.getapp.ie/software/8385/livechat> |
| en-NZ | <https://www.getapp.co.nz/software/8385/livechat> |
| en-SG | <https://www.getapp.sg/software/8385/livechat> |
| en-ZA | <https://www.getapp.za.com/software/8385/livechat> |
| es | <https://www.getapp.es/software/8385/livechat> |
| es-CL | <https://www.getapp.cl/software/8385/livechat> |
| es-CO | <https://www.getapp.com.co/software/8385/livechat> |
| es-MX | <https://www.getapp.com.mx/software/8385/livechat> |
| fr | <https://www.getapp.fr/software/8385/livechat> |
| fr-BE | <https://fr.getapp.be/software/8385/livechat> |
| fr-CA | <https://fr.getapp.ca/software/8385/livechat> |
| nl | <https://www.getapp.nl/software/8385/livechat> |
| nl-BE | <https://www.getapp.be/software/8385/livechat> |
| pt | <https://www.getapp.com.br/software/8385/livechat> |
| pt-PT | <https://www.getapp.pt/software/8385/livechat> |

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