--- description: Learn how NiCE CXone can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for NiCE CXone. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.co.uk/software/8391/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/8391/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NiCE CXone It helps manage all interactions on a unified platform. Users can optimize customer experience for every type of conversation—from voice to digital messaging to chatbots and social. CXone is an interaction-centric platform built to master and orchestrate multiple interactions. CXone consolidates all communication channels, applications, data, and knowledge onto a single open cloud platform. This includes CX solutions such as routing, workforce engagement management, analytics, and digital—all natively available, streamlining operations and eliminating the need for complex integrations. Users can run third-party applications natively with CXone integration hubs and common administration and reporting frameworks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 582 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Centre - Budgeting/Forecasting - CRM - Call Centre Management - Call Disposition ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Workforce Management Software](https://www.getapp.co.uk/directory/267/workforce-management/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (890 reviews) 2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [Sobot Nexus](https://www.getapp.co.uk/software/2079329/sobot) — 4.9/5 (118 reviews) 4. [Amazon Connect](https://www.getapp.co.uk/software/2057092/amazon-connect) — 4.5/5 (96 reviews) 5. [HoduCC](https://www.getapp.co.uk/software/456711/hoducc) — 4.6/5 (99 reviews) ## Reviews ### "Great client's and customer experience" — 5.0/5 > **Tomáš** | *21 August 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. > > **Cons**: Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. > > implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. ----- ### "NICE CXone is a significant upgrade from our previous system\!" — 4.0/5 > **Amanda** | *30 January 2024* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: CXone has great call features. Very reliable, has all of the capabilities we need. Vast reporting options as well. > > **Cons**: The email capabilities are not nearly as advanced as the call features. We definitely are limited in some aspects of our email processes and would love for these features to be more developed in the future. > > Overall, our experience with NICE CXone has been above and beyond what we were hoping for. The customer service is amazing, and any time we have questions or any type of issue, we can bring it to our dedicated account manager, and he is super knowledgeable and always goes to bat for us when necessary. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Verified Reviewer** | *11 November 2019* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Cons**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 June 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Cons**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 May 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Cons**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/8391/incontact-call-center-software?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/8391/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data