About TeamSupport

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Key benefits of TeamSupport

With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with Business to Business (B2B) technology companies in mind, including Product & Inventory tracking features.

Manage customers as a company, not just on a tickets by ticket basis.

Improve resolution time and make sure no issues fall through the cracks.

Stop relying on email and let everyone on your team see everything that is happening in one place.

Identify patterns and flag customers who might be at risk due to high volume of ticket requests.

A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.

TeamSupport helps you:

(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, India, Mexico, United States

Supported Languages

English

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Images

TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection
View 32 more
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory! TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late TeamSupport Software - Customer Alerts are great for quickly sharing information with your team TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers TeamSupport Software - Complete contact database so you can keep track of every contact at every company TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings TeamSupport Software - The Ticket Page TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket. TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own! TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using. TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets TeamSupport Software - Keep track of Inventory TeamSupport Software - Asset Management lets you see what inventory you have on-hand TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level TeamSupport Software - Customer Insights TeamSupport Software - Best In Class SLA Management TeamSupport Software - Ticket Deflection

Features

Total features of TeamSupport: 102

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Centre Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritisation
  • Problem Management
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

4.4
#1 Alternative to TeamSupport
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Freshdesk

4.5
#2 Alternative to TeamSupport
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Odoo

4.2
#3 Alternative to TeamSupport
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Intercom

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Reviews

Overall rating

4.5 /5
(800)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.5/5

Already have TeamSupport?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 800
Ifeoma O.
Overall rating
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Team support makes us a more efficient with customer support.

Reviewed on 10/07/2018

Pros

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Cons

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Tyler R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Intuitive, Useful Software Company-wide

Reviewed on 24/03/2021

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Pros

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Cons

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Response from TeamSupport

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.

We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Iftikhar A.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Expert opinion

Reviewed on 01/01/2022

i was very happy to use this application but this is not the end of the world so please always make...

i was very happy to use this application but this is not the end of the world so please always make this application up to date.

Pros

this is good for customer support and get feedback from your target audience. i prefer to use this application for the value addition of customer response to your product

Cons

there are few things still missing like customer rating for the improvement.
add new features to get more acute data from the potential customer.

Rod M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

RodsReview

Reviewed on 05/07/2016

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous...

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Pros

-Its Cheap per seat,
-Its customization of fields

Cons

-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

Aldo C.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review for teamsupport

Reviewed on 23/11/2021

Pros

easy to use and has a lot of tools for all areas

Cons

probably user interface the interface can be confused for the end-users

Alternatives Considered

Odoo

Reasons for Switching to TeamSupport

the company used this software for some time and the implementation takes a lot of time
Showing 5 reviews of 800 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Support Desk : $50/month per user* Enterprise: $69/month per user* *with annual billing Payments may be made monthly or annually Free trial - no credit card required All plans include unlimited support & training

TeamSupport has the following typical customers:

51-200, 201-500, 501-1,000, 1,001+

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, Facebook for Business, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for TeamSupport.