LiveHelpNow
About LiveHelpNow
LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
This data can be used to tailor the kind of chat offered to customers and to display promotional ads. Agents can transfer files as they chat and tag chats for later review. Users can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand customers.
Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.
Businesses can further improve their customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base, and can also create private articles for internal use and training documentation for best practices.
The call management features of LiveHelpNow allow businesses to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. Agents can look up a customer's entire call history and use filters to find specific information.
Key benefits of LiveHelpNow
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Reviews
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- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Enhanced Customer Connection
Reviewed on 07/06/2022
Overall you have been a great experience being able connect with the customers more efficiently and...
Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease
Pros
User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support
Cons
Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It has been good, but i have recently noticed less down time with the program than before.
Reviewed on 18/06/2018
Use it to communicate to my customer via chat, help them with their orders, or questions.
Use it to communicate to my customer via chat, help them with their orders, or questions.
Pros
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Cons
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Response from LiveHelpNow
Hello David,
Thank you for your review!
Just a quick note that our newest app is available in the Mac App Store:
https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12
Thank you,
LiveHelpNow crew
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Basic chat client, affordable price, but a lot to be desired
Reviewed on 03/05/2019
Pros
Very affordable solution if you are just looking for the basics in a chat client.
Cons
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce.
Admin Panel/UI is clunky, out-of-date and not intuitive.
Response from LiveHelpNow
Very sorry to hear such a low opinion on the LiveHelpNow suite.
Not sure if you tested the platform fully.
We would be happy to schedule a full private demo.
We do have a very sophisticate Chat Bot:
https://www.livehelpnow.net/live-help-bot
We also offer state-of-the-art integration with SalesForce and tens of other CRM systems.
LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology.
Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
Accept chat over SMS (customers can text for support!)
Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)!
Chat Bot, Instant Language translation,Auto tagging, and more.
Is it possible you missed those?
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to customize to suit your needs!
Reviewed on 24/09/2018
More bang for your buck than any other program I researched or used. They truly care about their...
More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Pros
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Cons
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly and a good quality software
Reviewed on 14/06/2018
Well it makes my job easier especially the option to chat in different languages.
Well it makes my job easier especially the option to chat in different languages.
Pros
It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
Cons
The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
LiveHelpNow FAQs
Below are some frequently asked questions for LiveHelpNow.Q. What type of pricing plans does LiveHelpNow offer?
LiveHelpNow offers the following pricing plans:
- Starting from: US$21.00/month
- Pricing model: Subscription
- Free Trial: Available
Monthly Plan: Live Chat: $ 21.00* Email-Ticket Management: $ 21.00* Knowledge Base: $ 21.00* Call Management: $ 9.00* More than 3 products = 30% reduction = $ 50.40* for all 4 modules *Per agent
Q. Who are the typical users of LiveHelpNow?
LiveHelpNow has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveHelpNow support?
LiveHelpNow supports the following languages:
Arabic, Chinese, English, French, German, Hindi, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does LiveHelpNow support mobile devices?
LiveHelpNow supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveHelpNow integrate with?
LiveHelpNow integrates with the following applications:
Adobe Commerce, Agile CRM, Capsule, ClinchPad, Constant Contact, Drupal, Freshdesk, GetResponse, HubSpot CRM, Insightly, JangoMail, Join.Me, Joomla, Mailchimp, Meta for Business, Microsoft Azure, Microsoft Teams, Nutshell, Pipedrive, Pipeline CRM, PrestaShop, Salesforce Sales Cloud, Slack, Twitter/X, WordPress, Zendesk Suite, Zoho CRM, Zoho CRM Plus, Zoom Phone, Zoom Workplace
Q. What level of support does LiveHelpNow offer?
LiveHelpNow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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