When I Work

4.5 (1,128)
Write a Review!
Staff scheduling, time tracking, communication & attendance

About When I Work

Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Send the schedule to staff with just a click—they can get it via notification, email, or text. Activate Time & Attendance to let employees use a mobile time clock through their own device or one you set up as a terminal. Manage shift requests, time off and availability and easily let employees communicate with each other. You can even integrate your payroll provider to streamline the process even more.

When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules. It is available for a 14-day free trial.


Key benefits of When I Work

Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.


Images

When I Work Software - Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes.
When I Work Software - Your business goes beyond your desk. So should your employee scheduling software. Employee scheduling apps for iPhone and Android help you and your employees manage the schedule while on the go.
When I Work Software - Fine tune the schedule while on-the-go. Schedule shifts, notify staff and simplify scheduling.
When I Work Software - Create next weeks schedule in minutes!
When I Work Software - Communication between managers and employees doesn’t need to be messy or difficult. Team Messaging from When I Work helps you ensure that everyone on your team is in lockstep at all times, no matter where they are.
When I Work Software - Staff acknowledge their shifts to let managers know they've been seen
When I Work Software - Employee hourly pay rates can be added and edited
When I Work Software - We currently offer seamless integrations with these platforms.
When I Work Software - Staff can clock in, make time-off requests, update their availability and chat with coworkers all from their mobile phone!
When I Work Software - Schedule Staff from your iPhone, Android phone for desktop
When I Work Software - Manage Shift Changes on the Fly
When I Work Software - See Who's Working - Create Shifts and Send Alerts
When I Work Software - You & Staff Notified Via Text, Email, or Both
When I Work Software - Know When Employees Are Available To Work
View 15 more
When I Work video
When I Work Software - Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes.
When I Work Software - Your business goes beyond your desk. So should your employee scheduling software. Employee scheduling apps for iPhone and Android help you and your employees manage the schedule while on the go.
When I Work Software - Fine tune the schedule while on-the-go. Schedule shifts, notify staff and simplify scheduling.
When I Work Software - Create next weeks schedule in minutes!
When I Work Software - Communication between managers and employees doesn’t need to be messy or difficult. Team Messaging from When I Work helps you ensure that everyone on your team is in lockstep at all times, no matter where they are.
When I Work Software - Staff acknowledge their shifts to let managers know they've been seen
When I Work Software - Employee hourly pay rates can be added and edited
When I Work Software - We currently offer seamless integrations with these platforms.
When I Work Software - Staff can clock in, make time-off requests, update their availability and chat with coworkers all from their mobile phone!
When I Work Software - Schedule Staff from your iPhone, Android phone for desktop
When I Work Software - Manage Shift Changes on the Fly
When I Work Software - See Who's Working - Create Shifts and Send Alerts
When I Work Software - You & Staff Notified Via Text, Email, or Both
When I Work Software - Know When Employees Are Available To Work

Not sure about When I Work? Compare with a popular alternative

When I Work

4.5 (1,128)
VS.

Starting Price

US$1.50
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

106
56

Integrations

15
2

Ease of Use

4.5 (1,128)
4.6 (461)

Value for Money

4.4 (1,128)
4.7 (461)

Customer Service

4.4 (1,128)
4.8 (461)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

TicketSource

4.8
#1 Alternative to When I Work
TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to...

EZFacility

4.4
#2 Alternative to When I Work
EZFacility is a web based solution for sports and fitness businesses which allows clients to streamline their operations...

UKG Ready

4.2
#3 Alternative to When I Work
UKG Ready is the all-in-one HR solution that guides and empowers your people to make their day-to-day easier.

Homecare Homebase

2.7
#4 Alternative to When I Work
Homecare Homebase is an integrated, cloud-based software for home-based care which supports scheduling, billing,...

Reviews

Overall rating

4.5 /5
(1,128)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have When I Work?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,128
Jessica
Jessica
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of scheduling

Reviewed on 22/08/2023

Incredibly useful tool when managing a large amounts of employees, all having different requests...

Incredibly useful tool when managing a large amounts of employees, all having different requests and needs within their schedule. You can request your vacation time weeks in advance, right through the app and it goes right to your manager.

Pros

This program is amazing. You can submit days off and everything right on the app.

Cons

I really don't have any complaints- it is so easy to use.

Response from When I Work

Hey Jessica,

Kib here from the When I Work Customer Care Team.

Thank you so much for this review. We're so glad that When I Work is making a difference for you and your team members and that everyone's finding it easy to use!

Felicia
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LV loves WIW!

Reviewed on 06/03/2024

WIW is great! I would and have recommended over and over. I've used multiple scheduling software....

WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!

Pros

I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.

Cons

Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.

Response from When I Work

Hi Felicia,

Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!

Thank you.

Warmly,
Shab

Catherine
Overall rating
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Works Well Enough

Reviewed on 26/02/2024

Overall it worked well for our first digital time clock. However as the price increased and the...

Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful.

Pros

It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy.

Cons

The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement.

Alternatives Considered

TimeTrack

Response from When I Work

Hi there Catherine,

Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review.

We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace.

If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience!

Thank you for trying out When I Work, Catherine!

Warm regards,
Ky

Daniel
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for scheduling of work

Reviewed on 19/09/2024

It was a great product, very useful, clear layout and great features.

It was a great product, very useful, clear layout and great features.

Pros

Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.

Cons

It did not link directly with our bookkeeping software.

Alternatives Considered

QuickBooks Time, Clockify and Toggl Track

Reasons for Choosing When I Work

We wanted an app that will be communicating to the employees directly their schedules.

Switched From

Microsoft Excel

Reasons for Switching to When I Work

This software worked best for the scheduling needs.

Response from When I Work

Hi Daniel,

Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you!

Warmly,
Shab

Marilee
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 06/03/2024

It's been a huge change in scheduling each week. I used to dread it but no it's so much more...

It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

Pros

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Cons

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

Alternatives Considered

Square Point of Sale

Reasons for Choosing When I Work

Too many of our employees were struggling to utilize the availability/time off features with ScheduleFly.

Switched From

Schedulefly

Reasons for Switching to When I Work

Square didn't have an option to put up a shift, only to swap.

Response from When I Work

Hi Marilee,

Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work!

If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you.

Thank you for choosing When I Work!

Warmly,
Shab

Showing 5 reviews of 1,128 Read all reviews

When I Work FAQs

Below are some frequently asked questions for When I Work.

When I Work offers the following pricing plans:

  • Starting from: US$1.50/month
  • Pricing model: Subscription
  • Free Trial: Available

Essentials plan starts at $1.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.

When I Work has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

When I Work supports the following languages:

English

When I Work supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

When I Work integrates with the following applications:

321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, PayPal, QuickBooks Online, QuickBooks Online Advanced, Square Point of Sale, Starboard Suite, Tribepad, Zapier

When I Work offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for When I Work.