Microsoft Dynamics CRM

Microsoft Dynamics CRM

Online customer relationship management solution

4.3/5 (3575 reviews)

Microsoft Dynamics CRM Overview

What is Microsoft Dynamics CRM?

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises. -- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements. -- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution. -- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management. -- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind. -- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft. -- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure. -- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).

Microsoft Dynamics CRM Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month


Microsoft Dynamics CRM Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 15 others, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

Microsoft Dynamics CRM screenshot: CRM Apps
Microsoft Dynamics CRM screenshot: CRM Apps

Microsoft Dynamics CRM Reviews for UK Users

Microsoft Dynamics CRM Reviews for UK Users

Overall rating
4.3
/
5 3575 reviews
Excellent
1663

Very good
1391

Average
417

Poor
79

Terrible
25

Value for Money
4
Features
4.2
Ease of Use
4
Customer Support
4.1
85% recommended this app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


Gedson S.

A no-nonsense CRM platform

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.


Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


Luke T.

A complete CRM

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.


Ty C.
Industry: Paper & Forest Products
Company size: 10,001+ Employees

Dynamics in a league of it's own

Used Daily for 2+ years
Reviewed on 15/11/2019
Review Source: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sarah O.
Industry: Retail
Company size: 2-10 Employees

Great customizable software but a pain to learn/set up!

Used Daily for 2+ years
Reviewed on 06/12/2019
Review Source: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Pros

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Cons

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gedson S.
Industry: Telecommunications
Company size: 51-200 Employees

A no-nonsense CRM platform

Used Daily for 2+ years
Reviewed on 04/01/2020
Review Source: Capterra

The entire experience with Dynamics, from the initial setup to the daily use, has been painless and satisfying.

Pros

* Simple and intuitive
* Easily customizable and adaptable
* Very versatile
* Cloud offer makes it a no-brainer

Cons

Can be overwhelming if you don't know what you want to achieve with it, so make sure you get your ideas straight before the setup

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Julia T.
Industry: Law Practice
Company size: 201-500 Employees

There's Potential

Used Daily for 1+ year
Reviewed on 01/07/2019
Review Source: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Luke T.
Industry: Information Technology & Services
Company size: 51-200 Employees

A complete CRM

Used Other for 2+ years
Reviewed on 12/01/2020
Review Source: Capterra

It is undoubtedly a software that takes an important factor in the management makes customers since being based on the cloud allows to keep the integration of the data apart the administration of the information becomes simpler and in an environment that significantly improves productivity and optimizes management time.

Pros

It is one of the best CRM due to the ability it offers in relation to customer service and other aspects that favor in terms of productivity of the company, in addition to integration with Microsoft Office tools favor many aspects when working and the the best point in favor of the software is that all the management is in the cloud, offering apart an interface that keeps everything in order according to our needs.

Cons

So far it has been a pleasant experience to use this software, I think a trial version is necessary for potential customers to enjoy an experience and see for themselves the capabilities of this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.9/10
Based on 3,575 user ratings
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Microsoft Dynamics CRM Pricing

Microsoft Dynamics CRM Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Value for Money
4/5
Based on 3,575 user ratings
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Microsoft Dynamics CRM Features

Microsoft Dynamics CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 3,575 user ratings
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Categories

Additional information for Microsoft Dynamics CRM

Additional information for Microsoft Dynamics CRM

Key features of Microsoft Dynamics CRM

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Benefits

- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Microsoft Dynamics CRM FAQs

Microsoft Dynamics CRM FAQs

Below are some frequently asked questions for Microsoft Dynamics CRM.

Q. What type of pricing plans does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM offers the following pricing plans:

Starting from: US$10.00/month

Pricing model: Subscription

Free Trial: Not Available

Dynamics 365 Plan 1: $115 per user/month Dynamics 365 Plan 2: From $210 per user/month Team Members Enterprise edition: $10 per user/month

Q. What are the main features of Microsoft Dynamics CRM?

Microsoft Dynamics CRM offers the following features:

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Q. Who are the typical users of Microsoft Dynamics CRM?

Microsoft Dynamics CRM has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Microsoft Dynamics CRM support?

Microsoft Dynamics CRM supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM has the following pricing plans:

Subscription

Q. Does Microsoft Dynamics CRM support mobile devices?

Microsoft Dynamics CRM supports the following devices:

Android, iPad

Q. What other apps does Microsoft Dynamics CRM integrate with?

Microsoft Dynamics CRM integrates with the following applications:

3CLogic, AnytimeCollect, Customer Thermometer, Five9, OneSpan Sign, Pardot, Sitecore, Vivocha, Vocalcom, WhosOn

Q. What level of support does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support