--- description: Learn how Creatio CRM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Creatio CRM. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Creatio CRM Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Manufacturing Software](/directory/666/manufacturing-engineering/software) > [Creatio CRM](/software/90504/bpm-online-crm) # Creatio CRM Canonical: https://www.getapp.co.uk/software/90504/bpm-online-crm Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/90504/bpm-online-crm?page=2) > New Era of CRM: Built on AI. Ready to act > > Verdict: Rated **4.7/5** by 133 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Creatio CRM Creatio applications come with out-of-the-box AI agents and prebuilt workflows that guide users through optimal actions and best practices. These intelligent assistants help business users jump-start system adoption, automate routine tasks, and apply industry-proven process templates to achieve results faster. Creatio delivers fully connected, end-to-end customer journeys across marketing, sales, and service. The platform’s agentic architecture orchestrates AI agents and workflows across all touchpoints, ensuring a continuous flow of customer data and actionable insights that power personalized, context-aware engagement. Creatio features a modern, intuitive, and adaptive interface designed for high user engagement. The system includes a conversational AI layer, allowing users to interact with the platform in natural language to create workflows, generate content, or retrieve insights instantly—significantly reducing the learning curve and boosting productivity. Creatio provides enterprise-grade integration and extensibility through .NET tools, REST, SOAP, and OData APIs, along with low-code connectors and AI integration frameworks. It supports advanced identity and access management, flexible organizational hierarchies, and composable architecture for seamless deployment within any enterprise ecosystem. Built on a unified no-code and AI foundation, Creatio enables organizations to design, deploy, and manage intelligent workflows and AI agents that continuously learn, optimize processes, and drive business outcomes across departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 133 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Creatio - **Location**: Boston, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: CRM Creatio offers a number of various editions and pricing, which allows you to select the edition that best fits your business model. All Creatio licenses include basic support plan, product maintenance and free updates. Contact Creation for more information. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian - **Available Countries**: Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark and 62 more ## Features - A/B Testing - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Appointment Scheduling - Approval Process Control - Assignment Management - Audit Management - Automated Scheduling - Billing & Invoicing - Bills of Material - Borrower Management - Business Loans - CRM ## Integrations (22 total) - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Manufacturing Software](https://www.getapp.co.uk/directory/666/manufacturing-engineering/software) ## Related Categories - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 4. [Dynamics 365](https://www.getapp.co.uk/software/90844/dynamics-365) — 4.4/5 (5811 reviews) 5. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) ## Reviews ### "All business processes are automated within bpm’online CRM" — 5.0/5 > **Dmitriy** | *5 November 2016* | Recommendation rating: 9.0/10 > > **Pros**: We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed. > > **Cons**: To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it. > > My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours. ----- ### "Bpm'online helped us improve performance" — 5.0/5 > **Louise** | *28 September 2016* | Banking | Recommendation rating: 10.0/10 > > **Pros**: With bpm’online we managed to integrate and our processes and operations in one application. Our sales reps have access to all the information they need, even if it’s lead’s website behavior data. We automated a standard sales process for the entire team and it helped us improve performance. > > **Cons**: Would be good to have a bit more modular pricing so that we could adjust it and pick what we really need. > > Sales and marketing management system. With this application we have got great results with minimal time spent and maximum success. We are happy with results\! ----- ### "Potential Buyer" — 1.0/5 > **Mark** | *19 June 2017* | Recommendation rating: 0.0/10 > > **Pros**: The prompt response from the sales team and the willingness to answer my questions. Many vendors just ignore your questions. > > **Cons**: I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me. That call as the last time I heard from them. I reached back out and heard nothing. Not even a simple we looked into your need and we are unable to provide the support you desire. I came away believing they will say anything just to get you on a call for their pitch. Where are we going? Salesforce with Timetrade as a plugin ----- ### "CRM that we like to use" — 5.0/5 > **Kirsi** | *28 September 2016* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: What our team liked the most: • Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively. • Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run. • Fully customizable system. > > **Cons**: It would be nice to have a wider range of connectors to some marketing apps we are using. > > Bpm’online automated key marketing processes for us. All marketing activities, metrics and KPIs can now be shared across departments in a single dashboard. Marketing automation and smart business process management saved us hours of work. ----- ### "Grow your business with bpm'online" — 5.0/5 > **Jeroel** | *21 September 2016* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: As our company continued to grow and extend over new territories, we faced difficulties in managing and controlling all customer communications, sales processes, invoices and orders of our global clients. With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned. Also, our core processes were well organized and automated. Templates of processes that come with bpm’online made it much easier for us > > **Cons**: We had to make many changes and customization to the system, as the scope of the project was large > > Integration of the bpm’online system created a single hub for our data points. Multiple data points about customers’ requests, orders and invoices were synchronized and this information was available in one window. Bpm’online helped us streamline our processes and operations to considerably increase productivity ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/90504/bpm-online-crm?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90504/bpm-online-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data