--- description: Learn how Creatio CRM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Creatio CRM. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Creatio CRM Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Creatio CRM](/software/90504/bpm-online-crm) # Creatio CRM Canonical: https://www.getapp.co.uk/software/90504/bpm-online-crm Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/90504/bpm-online-crm?page=2) > New Era of CRM: Built on AI. Ready to act > > Verdict: Rated **4.7/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Creatio CRM Creatio applications come with out-of-the-box AI agents and prebuilt workflows that guide users through optimal actions and best practices. These intelligent assistants help business users jump-start system adoption, automate routine tasks, and apply industry-proven process templates to achieve results faster. Creatio delivers fully connected, end-to-end customer journeys across marketing, sales, and service. The platform’s agentic architecture orchestrates AI agents and workflows across all touchpoints, ensuring a continuous flow of customer data and actionable insights that power personalized, context-aware engagement. Creatio features a modern, intuitive, and adaptive interface designed for high user engagement. The system includes a conversational AI layer, allowing users to interact with the platform in natural language to create workflows, generate content, or retrieve insights instantly—significantly reducing the learning curve and boosting productivity. Creatio provides enterprise-grade integration and extensibility through .NET tools, REST, SOAP, and OData APIs, along with low-code connectors and AI integration frameworks. It supports advanced identity and access management, flexible organizational hierarchies, and composable architecture for seamless deployment within any enterprise ecosystem. Built on a unified no-code and AI foundation, Creatio enables organizations to design, deploy, and manage intelligent workflows and AI agents that continuously learn, optimize processes, and drive business outcomes across departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 150 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Creatio - **Location**: Boston, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Per User - **Pricing Details**: CRM Creatio offers a number of various editions and pricing, which allows you to select the edition that best fits your business model. All Creatio licenses include basic support plan, product maintenance and free updates. Contact Creation for more information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian - **Available Countries**: Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark and 70 more ## Features - "What If" Scenarios - A/B Testing - ACH Payment Processing - AI Predictive Insights - AI Predictive Maintenance - AI Summarization - AI Text Generation - AI Text Summarization - AI Text-to-Speech - AI Writing Assistant - AI and Automation - AI-Based Risk Scoring - AI-Based Talent Matching - AI-Chatbot for Citizen Support - AI-Driven Fraud Detection - AI-Powered Tender Analysis - AI/Machine Learning - API - APIs - ATM Management ## Integrations (23 total) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4481 reviews) 2. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (6993 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18803 reviews) 5. [Dynamics 365](https://www.getapp.co.uk/software/90844/dynamics-365) — 4.4/5 (5846 reviews) ## Reviews ### "Ready-made solution for large-scale business" — 5.0/5 > **Helena** | *6 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The seamless integration of ready-made modules and workflows allows for the creation of any customized solutions, minimizing the requirement for extensive engagement from technical team. > > **Cons**: I don't know of any significant issues, and I have not personally encountered any such concerns. ----- ### "CRM that meets your business needs" — 5.0/5 > **josef** | *22 September 2016* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences. We liked the easy customization and user-friendly interface. The scalability and security of our data was also important. Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs. > > **Cons**: The eco-system is not as large as some of the other big vendors have. At the same time, we got a more personalized approach from bpm’online. > > The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment. ----- ### "Excellent technological execution of the buggy product" — 2.0/5 > **Verified Reviewer** | *16 May 2019* | Law Practice | Recommendation rating: 4.0/10 > > **Pros**: Easily customizable. Excellent support from technical side. > > **Cons**: lots of bugs. new updates would override the fixes and render software useless until new patches would be applied. > > Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in. ----- ### "Creatio’s 360" — 5.0/5 > **Arnaldo** | *11 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very good looking software and efficient with a lot of ready to use functionalities. You can adapt the sofware at your own flavor to get the most of the power. > > **Cons**: A better connection with tools like M365 would be a good point. Sometine you don’t know where your are in the different modules > > very good with passionate people with technology and like to support you ----- ### "An amazing solution for organising all your business processes all together\!" — 5.0/5 > **Valerie** | *28 September 2016* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: All our work is based inBPMOnline\! We start the day by logging in and end the day by logging out. All our Clients, suppliers, customer relationship, sales \& marketing, project management, calendars, cash flow and even accounting system are all in one place\! The way we can link all of them just by clicking a button makes our life easy and lets us perfectly focus on business outside 'admin work'. > > With BPMOnline you maintain your data base, you manage your projects, sales and cash flow, as well as keep your team well organised and focused. The most amazing thing about BPMOnline for the company staff is that it's also interactive and really fun to use\! ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.co.uk/software/90504/bpm-online-crm?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90504/bpm-online-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data