Pipedrive Overview

What is Pipedrive?

Pipedrive is a CRM and sales pipeline management tool for small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you'll always have a great overview of sales, and makes you focus on the important deals first.

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page. Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can focus on doing what you do best. Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive integrates with Google Contacts, Google Calendar and other Google apps, and can be accessed via desktop or mobile device.

Pipedrive Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Subscription
Value for money

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.


Pipedrive Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, Finnish, French, German and 9 others, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Media

Pipeline with Activity
List View
Timeline
Contact View
Take Notes with @mentions
Plan for Follow-Ups
Live Dashboard
Statistics View in Pipedrive
Healthy Pipeline
Seamless Android and iOS Mobile apps
Pipedrive video Pipedrive screenshot: Pipeline with Activity Pipedrive screenshot: List View Pipedrive screenshot: Timeline Pipedrive screenshot: Contact View Pipedrive screenshot: Take Notes with @mentions Pipedrive screenshot: Plan for Follow-Ups Pipedrive screenshot: Live Dashboard Pipedrive screenshot: Statistics View in Pipedrive Pipedrive screenshot: Healthy Pipeline Pipedrive screenshot: Seamless Android and iOS Mobile apps

Pipedrive Reviews for UK Users

Pipedrive Reviews for UK Users

Overall rating
4.5
/
5
Excellent
1461

Very good
664

Average
95

Poor
23

Terrible
11

Value for Money
4.5
Features
4.3
Ease of Use
4.6
Customer Support
4.4
94% recommended this app
Christopher J.

The Best CRM In The Game

Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.


Shayne H.

PipeDrive is the best "Beginner" CRM Platform out there!

PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.


Michelle H.

A CRM System that just Works for Sales Management

Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.


Dave C.

An Affordable CRM that is both Feature Rich and Easy to Use

The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)


Verified Reviewer

Great for a small business with a small team

Our team is satisfied with Pipedrive so far because it is the only tool we could find that does what we need. We would love for more features to be added, but at present it is working for us.


Christopher J.
Industry: Marketing & Advertising
Company size: 2-10 Employees

The Best CRM In The Game

Used Daily for 1+ year
Reviewed on 08/09/2020
Review Source: Capterra

Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.

Pros

I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.

Cons

I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline.

I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shayne H.
Industry: Internet
Company size: 11-50 Employees

PipeDrive is the best "Beginner" CRM Platform out there!

Used Daily for 1+ year
Reviewed on 06/10/2020
Review Source: Capterra

PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.

Pros

1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously.

2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform.

3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc

4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken.

5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process.

6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time.

7) Dashboards can help you evaluate and track project progress at a glance.

Cons

1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this.

2) Usually hands when processing large volumes of data.

3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform.

4) There aren't any built-in marketing and contract management tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Michelle H.
Industry: Information Technology & Services
Company size: 2-10 Employees

A CRM System that just Works for Sales Management

Used Daily for 2+ years
Reviewed on 12/11/2020
Review Source: Capterra

Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.

Pros

Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.

Cons

The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Dave C.
Industry: Design
Company size: 2-10 Employees

An Affordable CRM that is both Feature Rich and Easy to Use

Used Daily for 1-5 months
Reviewed on 29/08/2020
Review Source: Capterra

The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)

Pros

I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers.

With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM.

Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Cons

Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future.

Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well.

Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Financial Services
Company size: 2-10 Employees

Great for a small business with a small team

Used Daily for 1+ year
Reviewed on 26/08/2020
Review Source: Capterra

Our team is satisfied with Pipedrive so far because it is the only tool we could find that does what we need. We would love for more features to be added, but at present it is working for us.

Pros

Pipedrive is easy to use and usually doesn't require tons of reading to understand how it works. They have some great videos to help with anything that might come up and I am very happy with their customer support. They usually get back to me within a few hours at the latest. It's a great tool for someone who wants something that is simple to use and doesn't cost an arm and a leg. The features are great for our small team to keep track of emails, leads and lead stages all from within one dashboard.

Cons

There are a few things that would have made it way more useful for our use case.
One of these is the inability for one team member to view the mail tracking features on emails sent my other members. I person A sends an email to client 1, I cannot see the mail tracking feature to see if the client read the email or not. I have to ask each team member individually if their client "saw" their email.
Another common issue is syncing. Sometimes, the platform is unable to sync emails from other accounts like Hey and it takes us a lot of time getting them to show up within the system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.8/10
Based on 2,254 user ratings
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Pipedrive Pricing

Pipedrive Pricing

Starting from
US$15.00/month
Free Trial
Subscription
Value for money

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

Value for Money
4.5/5
Based on 2,254 user ratings
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Pipedrive Features

Pipedrive Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 2,254 user ratings
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Categories

Additional information for Pipedrive

Additional information for Pipedrive

Key features of Pipedrive

  • 24/7 Support
  • Contact History
  • Email integration
  • Full Customization
  • Goal Setting & Reporting
  • Google Calendar & Contacts Integration
  • Mobile Apps
  • Multi-Language
  • Powerful API
  • Roles & Organizational Hierarchy
  • Sales Pipeline View - great overview of sales

Benefits

• Our Pipeline View gives you the best possible overview of outstanding deals.
• Timeline View gives an accurate forecast for ongoing month or quarter.
• Customize everything: it is extremely easy to fit Pipedrive to your needs.
• Superb reporting: set team and individual targets and measure results in real-time.
• Solid, Safe & Secure: rock-solid hosting, nightly backups in multiple locations.
• Saves you time: we eliminated the things that slow you down in conventional CRMs.
• Syncs with Google Calendar and Contacts, dropbox for Gmail
• Connects to other software like MailChimp, RightSignature, Contactually, Ecquire easily + features a powerful API for custom connections.

Pipedrive FAQs

Pipedrive FAQs

Below are some frequently asked questions for Pipedrive.

Q. What type of pricing plans does Pipedrive offer?

Pipedrive offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Subscription

Free Trial: Available

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

Q. What are the main features of Pipedrive?

Pipedrive offers the following features:

  • 24/7 Support
  • Contact History
  • Email integration
  • Full Customization
  • Goal Setting & Reporting
  • Google Calendar & Contacts Integration
  • Mobile Apps
  • Multi-Language
  • Powerful API
  • Roles & Organizational Hierarchy
  • Sales Pipeline View - great overview of sales

Q. Who are the typical users of Pipedrive?

Pipedrive has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does Pipedrive support?

Pipedrive supports the following languages:

Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Q. What type of pricing plans does Pipedrive offer?

Pipedrive has the following pricing plans:

Subscription

Q. Does Pipedrive support mobile devices?

Pipedrive supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pipedrive integrate with?

Pipedrive integrates with the following applications:

ActiveCampaign, Acuity Scheduling, Bitium, Freshdesk, Help Scout, HubSpot Marketing Hub, PieSync, SeamlessGov, Survicate, Zapier

Q. What level of support does Pipedrive offer?

Pipedrive offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support