--- description: Learn how Bitrix24 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Bitrix24. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Bitrix24 Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/759/construction-crm/software) > [Bitrix24](/software/90602/bitrix24) # Bitrix24 Canonical: https://www.getapp.co.uk/software/90602/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.getapp.co.uk/software/90602/bitrix24?page=2) > Bitrix24 is a cloud and on-premises workspace platform combining CRM, project management, team communication, HR tools, and website. > > Verdict: Rated **4.2/5** by 1005 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Bitrix24 \* Consolidates CRM, project management, communication, HR, marketing, and website tools into a single platform, reducing reliance on multiple separate software subscriptions. \* Flat-rate pricing with no per-user charges within plan limits, including a free plan for unlimited users, lowers the cost barrier for growing teams and startups. \* Omnichannel contact center automatically converts inbound client messages from web forms, live chat, WhatsApp, Instagram, telephony, and email into CRM leads, centralizing all client communication in one place. \* CoPilot AI assistant transcribes calls, auto-completes CRM deal and lead fields, generates follow-up recommendations, and analyzes sales calls against custom scripts to support sales team coaching. \* Martha AI assistant guides new-hire onboarding, answers product questions, manages calendar and reminders, and configures CRM settings through a guided conversation, reducing onboarding friction. \* CoPilot in workflow automation analyzes automation flows in real time and generates efficiency reports with improvement recommendations, helping teams optimize processes without manual auditing. \* Workflow and sales process automation covers task approvals, CRM pipeline progression, and HR processes, reducing manual effort across departments. \* No-code website builder with templates, hosting, online store, lead capture forms, and live chat widget allows non-technical teams to build and manage a web presence without developer resources. \* Mobile app provides access to CRM, tasks, chat, video calls, calendar, and documents from any location, supporting distributed and field-based teams. \* External user collaboration allows freelancers, contractors, and clients to work within a controlled shared workspace without receiving full account access, maintaining security boundaries. \* Self-hosted on-premises edition gives organizations requiring data sovereignty or infrastructure control a deployment option outside of cloud environments. \* Scalable architecture supports deployments from solo operators to enterprises with up to 10,000 users, with plan tiers that accommodate growth without platform migration. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1005 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix24 - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: £69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Albania, Andorra, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary and 36 more ## Features - @mentions - AI Summarization - AI Writing Assistant - API - Absence Management - Access Controls/Permissions - Account Management - Accounting - Activity Dashboard - Activity Tracking - Activity/News Feed - Ad Optimisation - Ad hoc Reporting - Agenda Management - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Applicant Tracking - Appointment Management ## Integrations (28 total) - 1C EV Charging - 3CX - Adobe Acrobat - Asterisk - Calendly - ChatArchitect - Claude - ComplyAdvantage - Data Studio - Google Analytics - Google Drive to OneDrive Migration Tool - Greenway Health Pay - HubSpot Sales Hub - Intuit Mailchimp Email Marketing - Jira ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Construction CRM Software](https://www.getapp.co.uk/directory/759/construction-crm/software) ## Related Categories - [Document Management Software](https://www.getapp.co.uk/directory/284/document-management/software) - [Instant Messaging Software](https://www.getapp.co.uk/directory/320/instant-messaging-chat/software) - [Task Management Software](https://www.getapp.co.uk/directory/570/task-management/software) - [Business Management Software](https://www.getapp.co.uk/directory/581/business-management/software) - [Employee Scheduling Software](https://www.getapp.co.uk/directory/583/employee-scheduling/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18812 reviews) 3. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (7003 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Dynamics 365](https://www.getapp.co.uk/software/90844/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "Powerful All-in-One CRM with a Steep Learning Curve" — 5.0/5 > **Nurudeen** | *1 May 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. > > **Cons**: What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. > > My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. ----- ### "best app to use" — 5.0/5 > **Verified Reviewer** | *7 April 2026* | Building Materials | Recommendation rating: 10.0/10 > > Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. ----- ### "Good for a small business that does not use a ton of app integration" — 3.0/5 > **Zaina** | *2 January 2026* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: Task automation makes daily work flow easier and in return saves my time to do more meaningful tasks with my time. You can integrate many other apps as well to make this even more efficient for your business, however some of them do not work or are out of date. > > **Cons**: The app sometimes crashes and forces a log out which can interrupt work flow. I have yet to contact customer support to have this resolved. Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support. > > The app was helpful but still a bit dated and clunky to use. We did not ultimately end up using this program and subscribing due to some technical errors with the program. It needs more work on their integration being seamless for the users. ----- ### "Best ever 👍" — 5.0/5 > **Sergejs** | *9 June 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Functionality Not like you missing something, more like you removing some solutions because it is too much for you > > **Cons**: Most functional crm ever tried Quick support Partner programs You can make it work for you quickly, without spending days to understand how it works > > 2 years every day working Will pay for next level subscription 100% With that crm i could take another step in my business ----- ### "Bitrix24v is a Must Have Tool" — 5.0/5 > **Angou** | *19 March 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features. It also very user friendly so new users do not struggle to navigate. Bitrix24 customer service team is highly responsive which is very influential especially during deployment as well when we issue any queries. > > **Cons**: I do not have any dislikes on this Bitrix24. It has been an exceptionally great tool for us, it has been awesome. > > My overall experience with Bitrix24 has been awesome. It has seamless features that scheduling easy and efficient. It ease of use is also a plus for us. I highly recommend this tool. ----- Page: 1 / 41\ Next: [Next page](https://www.getapp.co.uk/software/90602/bitrix24?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90602/bitrix24) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data