About Chargebee

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

A flexible and customisable platform that supports 30+ leading worldwide payment gateway integrations, like Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to let you automate payment collection, invoicing, email notifications and subscription management.

With the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.

You can also add unlimited users/user roles, with role based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.

With power packed integrations such as Avalara, Xero, Quickbooks, Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, ChartMogul, and Zapier - you can sell your subscription products online, send personalized emails to your subscribers, ship your products, create referral programs, track the user behaviours and integrate with hundreds of other web apps - all at one place.

With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Chargebee

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Devices

Business size

S M L

Markets

Andorra, Austria, Australia, Belgium, Bulgaria and 44 others, Brazil, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Guernsey, Gibraltar, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Slovenia, Slovakia, San Marino, United States

Supported Languages

English, French, German, Italian, Portuguese, Spanish

Pricing starting from:

US$299.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Chargebee Software - Chargebee Metrics Dashboard
Chargebee Software - Chargebee Subscriptions Tab
Chargebee Software - Chargebee Subscription Details
Chargebee Software - Chargebee Invoices Tab
Chargebee Software - Chargebee Invoice Details
Chargebee Software - Chargebee Hosted Page Customization
Chargebee Software - Chargebee Customer Portal
Chargebee Software - Chargebee Email Notification Template
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Chargebee Software - Chargebee Metrics Dashboard Chargebee Software - Chargebee Subscriptions Tab Chargebee Software - Chargebee Subscription Details Chargebee Software - Chargebee Invoices Tab Chargebee Software - Chargebee Invoice Details Chargebee Software - Chargebee Hosted Page Customization Chargebee Software - Chargebee Customer Portal Chargebee Software - Chargebee Email Notification Template

Features

Total features of Chargebee: 66

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Cancellation Management
  • Client Portal
  • Contact Database
  • Contingency Billing
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualisation
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Templates
  • Estimating
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Product Catalogue
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Usage Tracking/Analytics

Alternatives

Zoho Subscriptions

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ChargeOver

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ChargeOver is a recurring billing & subscription billing management app which automatically sends invoices & receives...

Stripe Billing

4.6
#3 Alternative to Chargebee
Stripe Billing is an end-to-end billing automation solution that helps businesses manage subscriptions and invoices...

Axonaut

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#4 Alternative to Chargebee
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Reviews

Overall rating

4.4 /5
(39)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
3.7/5

Already have Chargebee?

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Showing 5 reviews of 39
Brad H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chargebee saved us a TON of dev time.

Reviewed on 03/10/2017

Pros

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Nuno L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our perfect subscription manager

Reviewed on 02/11/2018

Pros

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.

Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Ryan H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Grossly incompentant

Reviewed on 21/07/2019

If I could do things over again I would have selected a similar provider even if I was forced to...

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Max S.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Basically, perfect in all aspects

Reviewed on 24/01/2019

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We...

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.

I couldn't name another product that I would be that happy with as I am with Chargebee.

Pros

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons

I faced literally two issues through the course of 6 years using Chargebee in production.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Subscription Management

Reviewed on 25/02/2021

It has been useful to set up our automated subscription plans. Creating different plans, promos,...

It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.

Pros

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Cons

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Showing 5 reviews of 39 Read all reviews

Chargebee FAQs

Below are some frequently asked questions for Chargebee.

Chargebee offers the following pricing plans:

Launch: Free tier - $50k aggregate revenue free Rise: $299/month (billed monthly) or $249/month (billed annually) - includes $50k/month revenue Scale: $599/month (billed monthly) or $549/month (billed annually) - includes $75k/month revenue Contact Chargebee for details of Enterprise plans.

Chargebee has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Chargebee supports the following languages:

English, French, German, Italian, Portuguese, Spanish

Chargebee supports the following devices:

Chargebee integrates with the following applications:

AskNicely, Authorize.Net, Avalara, Avalara - inactive, Baremetrics, BigCommerce, Braintree, Capsule, ChartMogul, Dasheroo, Formstack Forms, Freshdesk, GetAccept, Gmail, GoCardless, Google Analytics, Google Contacts, Gravity Forms, Groove, Groove, HubSpot CRM, Intercom, Klaviyo, Knack, LeadDyno, Mailchimp, Mailchimp Transactional Email, Moxtra, Operations Hub, PayPal, Pipedrive, ProfitWell, Quickbooks Online, ReferralCandy, Refersion, Sage Intacct, Salesforce Sales Cloud, SendPulse, ShipStation, Shopify, Slack, Smartsheet, Stripe, Tapfiliate, TaxJar, Twilio, Typeform, Worldpay, Xero, Zapier, Zendesk, Zoho CRM

Chargebee offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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