Userlike
About Userlike
Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website and connect to the central inbox in just a few steps. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike.
Key benefits of Userlike
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great value for money chat application
Reviewed on 17/12/2018
Pros
Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.
Cons
Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works, does what it should, integrations like Slack or Pipedrive are still far from being...
Reviewed on 13/11/2017
Pros
Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.
Cons
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).
- Company size: 201–500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
I am not able to see the right message on the chat box. Disappointing
Reviewed on 19/02/2018
Nothing at free trial
Nothing at free trial
Pros
Ease of use of the chat tool is one good part. The code was easily generated. The interface is cool and chic.
Cons
Control features are not okay. Message shows We are not there at the moment message even when user is logged into the website.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New Customer Experience with Userlike
Reviewed on 21/02/2017
We wanted a quick solution for upgrading our customer experience in searching and buying products...
We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
Pros
- easy in use
- awesome dashboard
Cons
Backend possibilty to change the header Offline Chat Messages
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick Customer Service Plus It's FREE
Reviewed on 15/02/2017
I like that it's an option to use this resource for absolutely free. It's a useful feature and you...
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.
Userlike FAQs
Below are some frequently asked questions for Userlike.Q. What type of pricing plans does Userlike offer?
Userlike offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Q. Who are the typical users of Userlike?
Userlike has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Userlike support?
Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Userlike support mobile devices?
Userlike supports the following devices:
Android (Mobile)
Q. What other apps does Userlike integrate with?
Userlike integrates with the following applications:
BigCommerce, Capsule, CentralStationCRM, Cloudflare, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline CRM, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite
Q. What level of support does Userlike offer?
Userlike offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Userlike.
- Conversational AI Platforms
- Customer Service Software
- Mobile Software
- Live Chat Software
- Customer Support Software
- Customer Communications Management Software
- Online CRM Software
- Customer Experience Software
- Customer Engagement Software
- Customer Satisfaction Software
- Conversational Marketing Software
- Chatbot Software
- Contact Centre Software
- Unified Communications Software
